Realtime gateway AND update prices before charging?

Hi all, does anyone have advice on how to make use
of a real time gateway in a store where customers
frequently order the wrong things? e.g., the
owner commonly has to change portions of an order
that will alter the final price while they also
happen to use a merchant account provider that
requires the CVV code for transactions making a
real-time gateway mandatory.

Thanks,

David

Realtime gateway AND update prices before charging?



Don't know if this addresses it, but crosstown has an order edit module
http://jmhonline.net/miva-modules/editable+order

Jason


Hi all, does anyone have advice on how to make use
of a real time gateway in a store where customers
frequently order the wrong things? e.g., the
owner commonly has to change portions of an order
that will alter the final price while they also
happen to use a merchant account provider that
requires the CVV code for transactions making a
real-time gateway mandatory.

Thanks,

David

Realtime gateway AND update prices before charging?



Depends,

What "wrong things" do they order?

One idea would be to actually have the customers "verify" their orders via
email before they actually purchase. For example, on a current site in
development, the user is requested to verify "who they are" and "What they
are ordering" via an email with a built in confirmation code. While this is
still up to the customer to actually LOOK at what they ordered, the
verification process is a pretty strong "guarantee" that this was what they
ordered. The concept has been approved by a leading bank and a credit
issuing agency as being as valid as a signature.

Other than that...its hopeless. You will never get the average customer to
really read what you put in front of them, and not expect them to change
their minds.

-Bruce Golub
PHOSPHOR Media
......................................
Featuring: StoreMan - A smarter way to manage Miva Merchant(tm) Store
Content.
Download a hassle-free demo today
<A HREF ="http://www.phosphormedia.com/go.mv?ID=listsm">http://www.phosphormedia.com/go.mv?ID=listsm</A>
......................................


-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of David Hubbard
Sent: Monday, January 24, 2005 2:36 PM
To: [email protected]
Subject: [mru] Realtime gateway AND update prices before charging?

Hi all, does anyone have advice on how to make use of a real time gateway in
a store where customers frequently order the wrong things? e.g., the owner
commonly has to change portions of an order that will alter the final price
while they also happen to use a merchant account provider that requires the
CVV code for transactions making a real-time gateway mandatory.

Thanks,

David

Realtime gateway AND update prices before charging?



Dear David,

Most Gateways can be set up to do an Auth only with a Manual Settlement.
The drawback is that each Order will have to be Settled Manually through the
Gateway after the Order is checked. Most Auths are good for up to 7 days.

The other problem would be is if the Order costs more than what the
original Auth was there maybe a problem getting the additional fund
Authorized through the Gateway. If most Orders end up less or the same
amount then this will not be a big problem.

Thank you,

Nerd Boy
1-573-292-1136
<A HREF ="http://www.nerdboyinc.com">http://www.nerdboyinc.com</A>
<A HREF ="http://www.crosstowntraffic.net">http://www.crosstowntraffic.net</A>
<A HREF ="http://www.nerdboyproductions.com">http://www.nerdboyproductions.com</A>
<A HREF ="http://www.nbicentral.com">http://www.nbicentral.com</A>
<A HREF ="http://www.asmallurl.com">http://www.asmallurl.com</A>
<A HREF ="http://www.yourlottosite.com">http://www.yourlottosite.com</A>

For Customer Service and Support:
http://support.nerdboyinc.com

Follow The Nerd Boy
Owner/ Driver Legends Car #99
<A HREF ="http://www.nbiracing.com">http://www.nbiracing.com</A>

----- Original Message -----
From: "David Hubbard" <[email protected]>
To: <[email protected]>
Sent: Monday, January 24, 2005 4:35 PM
Subject: [mru] Realtime gateway AND update prices before charging?


> Hi all, does anyone have advice on how to make use
> of a real time gateway in a store where customers
> frequently order the wrong things? e.g., the
> owner commonly has to change portions of an order
> that will alter the final price while they also
> happen to use a merchant account provider that
> requires the CVV code for transactions making a
> real-time gateway mandatory.
>
> Thanks,
>
> David
>

Realtime gateway AND update prices before charging?



From: Bruce Golub - Phosphor Media [mailto:[email protected]]=20
>=20
> Depends,
>=20
> What "wrong things" do they order?=20

I believe its parts that don't work together, wrong quantities needed
to complete a kit, etc.

David

> One idea would be to actually have the customers "verify"=20
> their orders via
> email before they actually purchase. For example, on a current site in
> development, the user is requested to verify "who they are"=20
> and "What they
> are ordering" via an email with a built in confirmation code.=20
> While this is
> still up to the customer to actually LOOK at what they ordered, the
> verification process is a pretty strong "guarantee" that this=20
> was what they
> ordered. The concept has been approved by a leading bank and a credit
> issuing agency as being as valid as a signature.
>=20
> Other than that...its hopeless. You will never get the=20
> average customer to
> really read what you put in front of them, and not expect=20
> them to change
> their minds.
>=20
> -Bruce Golub
> PHOSPHOR Media
> ......................................
> Featuring: StoreMan - A smarter way to manage Miva Merchant(tm) Store
> Content.
> Download a hassle-free demo today
> <A HREF ="http://www.phosphormedia.com/go.mv?ID=3Dlistsm">http://www.phosphormedia.com/go.mv?ID=3Dlistsm</A>
> ......................................
> =20
>=20
> -----Original Message-----
> From: [email protected]=20
> [mailto:[email protected]]
> On Behalf Of David Hubbard
> Sent: Monday, January 24, 2005 2:36 PM
> To: [email protected]
> Subject: [mru] Realtime gateway AND update prices before charging?
>=20
> Hi all, does anyone have advice on how to make use of a real=20
> time gateway in
> a store where customers frequently order the wrong things? =20
> e.g., the owner
> commonly has to change portions of an order that will alter=20
> the final price
> while they also happen to use a merchant account provider=20
> that requires the
> CVV code for transactions making a real-time gateway mandatory.
>=20
> Thanks,
>=20
> David
>=20

Realtime gateway AND update prices before charging?



From: Nerd Boy Help Desk [mailto:[email protected]]=20
>=20
> Dear David,
>=20
> Most Gateways can be set up to do an Auth only with a=20
> Manual Settlement. The drawback is that each Order will
> have to be Settled Manually through the Gateway after the
> Order is checked. Most Auths are good for up to 7 days.

Hmm, this may be fine, they do manual now but have to
move to real-time auth for CVV reasons. Another customer
just emailed me though and said that in his gateway
you can adjust the amount down before charging a manual
settlement but not above the original amount. I'll have
to make a note to check for that issue as well depending
on the gateway.

David

Realtime gateway AND update prices before charging?



Oh, do you know how Merchant treats that if you were
to 'Process' an order after having adjusted it? Would
it run the card through for the adjusted amount at
that point?

Thanks,

David=20

> -----Original Message-----
> From: Jason Henderson [mailto:[email protected]]=20
> Sent: Monday, January 24, 2005 5:39 PM
> To: David Hubbard; [email protected]
> Subject: Re: [mru] Realtime gateway AND update prices before charging?
>=20
> Don't know if this addresses it, but crosstown has an order=20
> edit module
> http://jmhonline.net/miva-modules/editable+order
>=20
> Jason
>=20
>=20
> Hi all, does anyone have advice on how to make use
> of a real time gateway in a store where customers
> frequently order the wrong things? e.g., the
> owner commonly has to change portions of an order
> that will alter the final price while they also
> happen to use a merchant account provider that
> requires the CVV code for transactions making a
> real-time gateway mandatory.
>=20
> Thanks,
>=20
> David
>=20

Realtime gateway AND update prices before charging?



Hmm,

Perhaps what will work is that an "order" is sent to the client, say as a
quote and then the client can review, change and modify (the basket in the
Merchant system), send the customer a notification that its ready and then
the customer makes the order.

-Bruce

-----Original Message-----
From: David Hubbard [mailto:[email protected]]
Sent: Monday, January 24, 2005 3:51 PM
To: Bruce Golub - Phosphor Media; [email protected]
Subject: RE: [mru] Realtime gateway AND update prices before charging?

From: Bruce Golub - Phosphor Media [mailto:[email protected]]
>
> Depends,
>
> What "wrong things" do they order?

I believe its parts that don't work together, wrong quantities needed to
complete a kit, etc.

David

> One idea would be to actually have the customers "verify"
> their orders via
> email before they actually purchase. For example, on a current site in
> development, the user is requested to verify "who they are"
> and "What they
> are ordering" via an email with a built in confirmation code.
> While this is
> still up to the customer to actually LOOK at what they ordered, the
> verification process is a pretty strong "guarantee" that this was what
> they ordered. The concept has been approved by a leading bank and a
> credit issuing agency as being as valid as a signature.
>
> Other than that...its hopeless. You will never get the average
> customer to really read what you put in front of them, and not expect
> them to change their minds.
>
> -Bruce Golub
> PHOSPHOR Media
> ......................................
> Featuring: StoreMan - A smarter way to manage Miva Merchant(tm) Store
> Content.
> Download a hassle-free demo today
> <A HREF ="http://www.phosphormedia.com/go.mv?ID=listsm">http://www.phosphormedia.com/go.mv?ID=listsm</A>
> ......................................
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]
> On Behalf Of David Hubbard
> Sent: Monday, January 24, 2005 2:36 PM
> To: [email protected]
> Subject: [mru] Realtime gateway AND update prices before charging?
>
> Hi all, does anyone have advice on how to make use of a real time
> gateway in a store where customers frequently order the wrong things?
> e.g., the owner
> commonly has to change portions of an order that will alter the final
> price while they also happen to use a merchant account provider that
> requires the CVV code for transactions making a real-time gateway
> mandatory.
>
> Thanks,
>
> David
>

Realtime gateway AND update prices before charging?



--------------030209080302040208050903
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit

I use NOVA/Verisign PayFlow Pro in 'auth only' mode. And I have
captured more than the auth many times. I have customers that do change
their orders or add items to their order after ordering, and going to
the Verisign Manager and editing the amount field prior to capturing
works great.

Also, I have auths good for much more than 7 days. For instance, I had
a customer's order backordered for weeks, and this person was willing to
wait ever so patiently for our restocking order. Sure enough I captured
their original auth over a month later without a problem!

Just my experience....

HTH

Julie

David Hubbard wrote:

>From: Nerd Boy Help Desk [mailto:[email protected]]
>
>
>>Dear David,
>>
>> Most Gateways can be set up to do an Auth only with a
>>Manual Settlement. The drawback is that each Order will
>>have to be Settled Manually through the Gateway after the
>>Order is checked. Most Auths are good for up to 7 days.
>>
>>
>
>Hmm, this may be fine, they do manual now but have to
>move to real-time auth for CVV reasons. Another customer
>just emailed me though and said that in his gateway
>you can adjust the amount down before charging a manual
>settlement but not above the original amount. I'll have
>to make a note to check for that issue as well depending
>on the gateway.
>
>David
>
>
>
>

--------------030209080302040208050903--

Realtime gateway AND update prices before charging?



Hi Julie!

You should check your statement on that sale you captured weeks later as
most Merchant Accounts will charge you a higher rate when you capture funds
after the authorization has expired. They will usually also usually charge
a higher rate for sales that are captured for more than the amount of the
original authorization.

When I have something that is backordered for more than two weeks, I will
usually run the sale manually once I have the item in stock and I'm ready to
ship, so I can avoid the higher rate.

But, something tells me that NOVA probably doesn't, but you might want to
check just the same!

Wendy
Customer Service | Digitec Optical
1.888.327.5759 | www.digitecoptical.com

> -----Original Message-----
> From: [email protected] [mailto:owner-merchant-
> [email protected]] On Behalf Of Julie Thompson
> Sent: Monday, January 24, 2005 6:08 PM
> To: David Hubbard
> Cc: Nerd Boy Help Desk; [email protected]
> Subject: Re: [mru] Realtime gateway AND update prices before charging?
>
> I use NOVA/Verisign PayFlow Pro in 'auth only' mode. And I have
> captured more than the auth many times. I have customers that do change
> their orders or add items to their order after ordering, and going to
> the Verisign Manager and editing the amount field prior to capturing
> works great.
>
> Also, I have auths good for much more than 7 days. For instance, I had
> a customer's order backordered for weeks, and this person was willing to
> wait ever so patiently for our restocking order. Sure enough I captured
> their original auth over a month later without a problem!
>
> Just my experience....
>
> HTH
>
> Julie
>
> David Hubbard wrote:
>
> >From: Nerd Boy Help Desk [mailto:[email protected]]
> >
> >
> >>Dear David,
> >>
> >> Most Gateways can be set up to do an Auth only with a
> >>Manual Settlement. The drawback is that each Order will
> >>have to be Settled Manually through the Gateway after the
> >>Order is checked. Most Auths are good for up to 7 days.
> >>
> >>
> >
> >Hmm, this may be fine, they do manual now but have to
> >move to real-time auth for CVV reasons. Another customer
> >just emailed me though and said that in his gateway
> >you can adjust the amount down before charging a manual
> >settlement but not above the original amount. I'll have
> >to make a note to check for that issue as well depending
> >on the gateway.
> >
> >David
> >
> >
> >
> >
>
> ----------------------------------------------------
> This message has been processed by Firetrust Benign.

Realtime gateway AND update prices before charging?



--------------060703060606000900070008
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit

Wow, I had no idea. I'll check, but I do read my merchant statements
pretty closely (been burned before by Online Data Corp/Blue Pay) and
have never seen any charges that seemed inordinate. But now that I know
to keep an eye out for it, I will... and appreciate you bringing the
possibility to my attention!

Julie

Wendy Estes wrote:

>Hi Julie!
>
>You should check your statement on that sale you captured weeks later as
>most Merchant Accounts will charge you a higher rate when you capture funds
>after the authorization has expired. They will usually also usually charge
>a higher rate for sales that are captured for more than the amount of the
>original authorization.
>
>When I have something that is backordered for more than two weeks, I will
>usually run the sale manually once I have the item in stock and I'm ready to
>ship, so I can avoid the higher rate.
>
>But, something tells me that NOVA probably doesn't, but you might want to
>check just the same!
>
>Wendy
>Customer Service | Digitec Optical
>1.888.327.5759 | www.digitecoptical.com
>
>
>
>>-----Original Message-----
>>From: [email protected] [mailto:owner-merchant-
>>[email protected]] On Behalf Of Julie Thompson
>>Sent: Monday, January 24, 2005 6:08 PM
>>To: David Hubbard
>>Cc: Nerd Boy Help Desk; [email protected]
>>Subject: Re: [mru] Realtime gateway AND update prices before charging?
>>
>>I use NOVA/Verisign PayFlow Pro in 'auth only' mode. And I have
>>captured more than the auth many times. I have customers that do change
>>their orders or add items to their order after ordering, and going to
>>the Verisign Manager and editing the amount field prior to capturing
>>works great.
>>
>>Also, I have auths good for much more than 7 days. For instance, I had
>>a customer's order backordered for weeks, and this person was willing to
>>wait ever so patiently for our restocking order. Sure enough I captured
>>their original auth over a month later without a problem!
>>
>>Just my experience....
>>
>>HTH
>>
>>Julie
>>
>>David Hubbard wrote:
>>
>>
>>
>>>From: Nerd Boy Help Desk [mailto:[email protected]]
>>>
>>>
>>>
>>>
>>>>Dear David,
>>>>
>>>> Most Gateways can be set up to do an Auth only with a
>>>>Manual Settlement. The drawback is that each Order will
>>>>have to be Settled Manually through the Gateway after the
>>>>Order is checked. Most Auths are good for up to 7 days.
>>>>
>>>>
>>>>
>>>>
>>>Hmm, this may be fine, they do manual now but have to
>>>move to real-time auth for CVV reasons. Another customer
>>>just emailed me though and said that in his gateway
>>>you can adjust the amount down before charging a manual
>>>settlement but not above the original amount. I'll have
>>>to make a note to check for that issue as well depending
>>>on the gateway.
>>>
>>>David
>>>
>>>
>>>
>>>
>>>
>>>
>>----------------------------------------------------
>>This message has been processed by Firetrust Benign.
>>
>>
>
>
>
>
>

--------------060703060606000900070008--

Realtime gateway AND update prices before charging?



Sorry. Not syre about that part.

J

-----Original Message-----
From: "David Hubbard"<[email protected]>
Sent: 1/24/05 5:53:57 PM
To: "Jason Henderson"<[email protected]>, "[email protected]"<[email protected]>
Subject: RE: [mru] Realtime gateway AND update prices before charging?

Oh, do you know how Merchant treats that if you were
to 'Process' an order after having adjusted it? Would
it run the card through for the adjusted amount at
that point?

Thanks,

David

> -----Original Message-----
> From: Jason Henderson [mailto:[email protected]]
> Sent: Monday, January 24, 2005 5:39 PM
> To: David Hubbard; [email protected]
> Subject: Re: [mru] Realtime gateway AND update prices before charging?
>
> Don't know if this addresses it, but crosstown has an order
> edit module
> http://jmhonline.net/miva-modules/editable+order
>
> Jason
>
>
> Hi all, does anyone have advice on how to make use
> of a real time gateway in a store where customers
> frequently order the wrong things? e.g., the


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