Credit Card Numbers In Orders

Hi everyone,

Hopefully someone can help me!

I cannot find my customer's credit card number in the Merchant Invoices. I
have looked all through my MIVA admin, in the batch reports (I have Ultra
Batch and OUI Batch Reports), and in my Payment Gateway.... and the credit
card information is not listed anywhere; "type of payment" (i.e.: VISA, MC,
AMEX, etc.) nor any credit card numbers.

I realize if my customer's order goes smoothly (which most of them have so
far), I shouldn't need them, but this one order I had the other day, the
gentleman ordered something being discontinued. And he ordered 4 of them.
We only had 3, so I needed to adjust his order. When I found that I
couldn't adjust his order in MIVA to send out a new invoice (only found I
could adjust the shipping), I went to cancel his order in my Gateway (I am
set up to manually capture) and place the revised order for him in my
gateway. When I couldn't find his card number, I realized I couldn't even
perform this. I had to call my customer and ask him to place his order
again. He was understanding, but I could see how a customer could get
annoyed.

Where are the credit card numbers found? Or which setting am I missing to
have the credit card number, expiration date, etc. passed into my order
information?

Thanks!

Julie

Credit Card Numbers In Orders



Are you logging into admin in Secure mode?

Vic Vega
WolfPaw Computers
Miva Merchant Hosting Specialists
"Put the power of the pack to work for you!"(sm)
Ph: 1 (866) WOLFPAW
www.wpcomp.com


-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 10:51 AM
To: 'Miva Merchant'
Subject: [mru] Credit Card Numbers In Orders


Hi everyone,

Hopefully someone can help me!

I cannot find my customer's credit card number in the Merchant Invoices.
I have looked all through my MIVA admin, in the batch reports (I have
Ultra Batch and OUI Batch Reports), and in my Payment Gateway.... and
the credit card information is not listed anywhere; "type of payment"
(i.e.: VISA, MC, AMEX, etc.) nor any credit card numbers.

I realize if my customer's order goes smoothly (which most of them have
so far), I shouldn't need them, but this one order I had the other day,
the gentleman ordered something being discontinued. And he ordered 4 of
them. We only had 3, so I needed to adjust his order. When I found that
I couldn't adjust his order in MIVA to send out a new invoice (only
found I could adjust the shipping), I went to cancel his order in my
Gateway (I am set up to manually capture) and place the revised order
for him in my gateway. When I couldn't find his card number, I realized
I couldn't even perform this. I had to call my customer and ask him to
place his order again. He was understanding, but I could see how a
customer could get annoyed.

Where are the credit card numbers found? Or which setting am I missing
to have the credit card number, expiration date, etc. passed into my
order information?

Thanks!

Julie

Credit Card Numbers In Orders



Yup:-)


----- Original Message -----
From: "WolfPaw Computers - Miva List" <[email protected]>
To: <[email protected]>; "'Miva Merchant'" <[email protected]>
Sent: Wednesday, January 07, 2004 9:54 AM
Subject: RE: [mru] Credit Card Numbers In Orders


Are you logging into admin in Secure mode?

Vic Vega
WolfPaw Computers
Miva Merchant Hosting Specialists
"Put the power of the pack to work for you!"(sm)
Ph: 1 (866) WOLFPAW
www.wpcomp.com


-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 10:51 AM
To: 'Miva Merchant'
Subject: [mru] Credit Card Numbers In Orders


Hi everyone,

Hopefully someone can help me!

I cannot find my customer's credit card number in the Merchant Invoices.
I have looked all through my MIVA admin, in the batch reports (I have
Ultra Batch and OUI Batch Reports), and in my Payment Gateway.... and
the credit card information is not listed anywhere; "type of payment"
(i.e.: VISA, MC, AMEX, etc.) nor any credit card numbers.

I realize if my customer's order goes smoothly (which most of them have
so far), I shouldn't need them, but this one order I had the other day,
the gentleman ordered something being discontinued. And he ordered 4 of
them. We only had 3, so I needed to adjust his order. When I found that
I couldn't adjust his order in MIVA to send out a new invoice (only
found I could adjust the shipping), I went to cancel his order in my
Gateway (I am set up to manually capture) and place the revised order
for him in my gateway. When I couldn't find his card number, I realized
I couldn't even perform this. I had to call my customer and ask him to
place his order again. He was understanding, but I could see how a
customer could get annoyed.

Where are the credit card numbers found? Or which setting am I missing
to have the credit card number, expiration date, etc. passed into my
order information?

Thanks!

Julie

Credit Card Numbers In Orders



In Ultrabatch only certain reports include the
number, such as the Standard report. Try some of
the different options. Also, do you have encryption
turned on? That can make them disappear until you
enter the pass phrase.

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]=20
> Sent: Wednesday, January 07, 2004 11:51 AM
> To: 'Miva Merchant'
> Subject: [mru] Credit Card Numbers In Orders
>=20
>=20
> Hi everyone,
>=20
> Hopefully someone can help me!
>=20
> I cannot find my customer's credit card number in the=20
> Merchant Invoices. I
> have looked all through my MIVA admin, in the batch reports=20
> (I have Ultra
> Batch and OUI Batch Reports), and in my Payment Gateway....=20
> and the credit
> card information is not listed anywhere; "type of payment"=20
> (i.e.: VISA, MC,
> AMEX, etc.) nor any credit card numbers.
>=20
> I realize if my customer's order goes smoothly (which most of=20
> them have so
> far), I shouldn't need them, but this one order I had the=20
> other day, the
> gentleman ordered something being discontinued. And he=20
> ordered 4 of them.
> We only had 3, so I needed to adjust his order. When I found that I
> couldn't adjust his order in MIVA to send out a new invoice=20
> (only found I
> could adjust the shipping), I went to cancel his order in my=20
> Gateway (I am
> set up to manually capture) and place the revised order for him in my
> gateway. When I couldn't find his card number, I realized I=20
> couldn't even
> perform this. I had to call my customer and ask him to place=20
> his order
> again. He was understanding, but I could see how a customer could =
get
> annoyed.
>=20
> Where are the credit card numbers found? Or which setting am=20
> I missing to
> have the credit card number, expiration date, etc. passed=20
> into my order
> information?
>=20
> Thanks!
>=20
> Julie
>=20
>=20

Credit Card Numbers In Orders



If you did not select "store full CC numbers", then Merchant does not store
any numbers on the server (it is recommended not doing it). You will need to
contact the customer to submit a modified order or to process the order
through the gateway's POS terminal.

If you store the numbers, and have turned the encryption on (highly
recommended), then you need to enter the pass phrase in Order Processing
before running the batch report.

Ivo Truxa

| http://miva.truxoft.com
| Advanced Miva Merchant modules



-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 5:56 PM
To: [email protected]; 'Miva Merchant'
Subject: Re: [mru] Credit Card Numbers In Orders

Yup:-)

Credit Card Numbers In Orders



Thank you Ivo and David!

Okay..... I have never been prompted for a "pass phrase", nor do I remember
even encountering the prompt to have the encryption set up. David, where
would I find the "encryption setting"? Oh, and I have tried all the
different reports, all the different variables, etc.... nada.

I would like to have the credit card numbers and expiration dates (and would
be deleting them from server once I exported them daily). How do I set this
up after the fact?

Julie


----- Original Message -----
From: "Ivo Truxa" <[email protected]>
To: <[email protected]>; "'Miva Merchant'" <[email protected]>
Sent: Wednesday, January 07, 2004 10:02 AM
Subject: RE: [mru] Credit Card Numbers In Orders


If you did not select "store full CC numbers", then Merchant does not store
any numbers on the server (it is recommended not doing it). You will need to
contact the customer to submit a modified order or to process the order
through the gateway's POS terminal.

If you store the numbers, and have turned the encryption on (highly
recommended), then you need to enter the pass phrase in Order Processing
before running the batch report.

Ivo Truxa

| http://miva.truxoft.com
| Advanced Miva Merchant modules



-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 5:56 PM
To: [email protected]; 'Miva Merchant'
Subject: Re: [mru] Credit Card Numbers In Orders

Yup:-)

Credit Card Numbers In Orders



Oh, and where would I find the setting "store full CC numbers"? (I have
searched for weeks for a setting like this!)

Thanks soooooooo much!

Julie

----- Original Message -----
From: "Ivo Truxa" <[email protected]>
To: <[email protected]>; "'Miva Merchant'" <[email protected]>
Sent: Wednesday, January 07, 2004 10:02 AM
Subject: RE: [mru] Credit Card Numbers In Orders


If you did not select "store full CC numbers", then Merchant does not store
any numbers on the server (it is recommended not doing it). You will need to
contact the customer to submit a modified order or to process the order
through the gateway's POS terminal.

If you store the numbers, and have turned the encryption on (highly
recommended), then you need to enter the pass phrase in Order Processing
before running the batch report.

Ivo Truxa

| http://miva.truxoft.com
| Advanced Miva Merchant modules



-----Original Message-----
From: [email protected] [mailto:[email protected]]
On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 5:56 PM
To: [email protected]; 'Miva Merchant'
Subject: Re: [mru] Credit Card Numbers In Orders

Yup:-)

Credit Card Numbers In Orders



Which payment gateway do you use? It's going to
be configured there; just go to payment configuration
and configure your specific payment module.

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]=20
> Sent: Wednesday, January 07, 2004 12:10 PM
> To: 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>=20
>=20
> Oh, and where would I find the setting "store full CC=20
> numbers"? (I have
> searched for weeks for a setting like this!)
>=20
> Thanks soooooooo much!
>=20
> Julie
>=20
> ----- Original Message -----=20
> From: "Ivo Truxa" <[email protected]>
> To: <[email protected]>; "'Miva Merchant'" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:02 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>=20
>=20
> If you did not select "store full CC numbers", then Merchant=20
> does not store
> any numbers on the server (it is recommended not doing it).=20
> You will need to
> contact the customer to submit a modified order or to process=20
> the order
> through the gateway's POS terminal.
>=20
> If you store the numbers, and have turned the encryption on (highly
> recommended), then you need to enter the pass phrase in Order=20
> Processing
> before running the batch report.
>=20
> Ivo Truxa
>=20
> | http://miva.truxoft.com
> | Advanced Miva Merchant modules
>=20
>=20
>=20
> -----Original Message-----
> From: [email protected]=20
> [mailto:[email protected]]
> On Behalf Of [email protected]
> Sent: Wednesday, January 07, 2004 5:56 PM
> To: [email protected]; 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>=20
> Yup:-)
>=20
>=20

Credit Card Numbers In Orders



Thanks David for your reply! I use "Blue Pay". I just got off the phone
with them, and they do not allow full credit card numbers in my Gateway
transaction inquiries, only the truncated type (1st number and last 4).
This is really a problem. I just received an order from Paris France,
shipping to Morocco. I wanted to check the billing address against the card
number at the VISA 800# where you can check international cards, and *I
CAN'T*. And Blue Pay says it will take 2-3 days to do a "risk analysis".

What do I do now? And how do I set up where at least in MIVA I can get the
whole card number? Oh, any help you can give me would be every soooooo
appreciated!

Julie


----- Original Message -----
From: "David Hubbard" <[email protected]>
To: <[email protected]>; "Miva Merchant" <[email protected]>
Sent: Wednesday, January 07, 2004 10:11 AM
Subject: RE: [mru] Credit Card Numbers In Orders


Which payment gateway do you use? It's going to
be configured there; just go to payment configuration
and configure your specific payment module.

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Wednesday, January 07, 2004 12:10 PM
> To: 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>
>
> Oh, and where would I find the setting "store full CC
> numbers"? (I have
> searched for weeks for a setting like this!)
>
> Thanks soooooooo much!
>
> Julie
>
> ----- Original Message -----
> From: "Ivo Truxa" <[email protected]>
> To: <[email protected]>; "'Miva Merchant'" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:02 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>
>
> If you did not select "store full CC numbers", then Merchant
> does not store
> any numbers on the server (it is recommended not doing it).
> You will need to
> contact the customer to submit a modified order or to process
> the order
> through the gateway's POS terminal.
>
> If you store the numbers, and have turned the encryption on (highly
> recommended), then you need to enter the pass phrase in Order
> Processing
> before running the batch report.
>
> Ivo Truxa
>
> | http://miva.truxoft.com
> | Advanced Miva Merchant modules
>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]
> On Behalf Of [email protected]
> Sent: Wednesday, January 07, 2004 5:56 PM
> To: [email protected]; 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>
> Yup:-)
>
>

Credit Card Numbers In Orders



From: [email protected] [mailto:[email protected]]=20
>=20
> Thanks David for your reply! I use "Blue Pay". I just got=20

I'm not familiar with that gateway; is it a true gateway
or one that takes you off the site and brings you back
after paying? If it takes you off the site, there's nothing
you can do, if it is a real gateway, then whoever designed
the module would need to incorporate card storage into it.
If that's them then you might be out of luck. :-)

David

Credit Card Numbers In Orders



This gateway doesn't take you off site, it is processed right within my
site. Jeff @ Nerdboy designed the Blue Pay mod, but when I just spoke with
Blue Pay, they said their policy is not to have the full card number
exposed. Does this mean there is no way to even capture the number (not the
CVV2) in MIVA either?

Argh!

Julie

----- Original Message -----
From: "David Hubbard" <[email protected]>
To: <[email protected]>; "Miva Merchant" <[email protected]>
Sent: Wednesday, January 07, 2004 10:39 AM
Subject: RE: [mru] Credit Card Numbers In Orders


From: [email protected] [mailto:[email protected]]
>
> Thanks David for your reply! I use "Blue Pay". I just got

I'm not familiar with that gateway; is it a true gateway
or one that takes you off the site and brings you back
after paying? If it takes you off the site, there's nothing
you can do, if it is a real gateway, then whoever designed
the module would need to incorporate card storage into it.
If that's them then you might be out of luck. :-)

David

Credit Card Numbers In Orders



Jeff would need to confirm but if that was their
requirement to him when designing the mod he
might not be able to alter it. :-)

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]=20
> Sent: Wednesday, January 07, 2004 12:42 PM
> To: David Hubbard; Miva Merchant
> Subject: Re: [mru] Credit Card Numbers In Orders
>=20
>=20
> This gateway doesn't take you off site, it is processed right=20
> within my
> site. Jeff @ Nerdboy designed the Blue Pay mod, but when I=20
> just spoke with
> Blue Pay, they said their policy is not to have the full card number
> exposed. Does this mean there is no way to even capture the=20
> number (not the
> CVV2) in MIVA either?
>=20
> Argh!
>=20
> Julie
>=20
> ----- Original Message -----=20
> From: "David Hubbard" <[email protected]>
> To: <[email protected]>; "Miva Merchant" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:39 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>=20
>=20
> From: [email protected] [mailto:[email protected]]
> >
> > Thanks David for your reply! I use "Blue Pay". I just got
>=20
> I'm not familiar with that gateway; is it a true gateway
> or one that takes you off the site and brings you back
> after paying? If it takes you off the site, there's nothing
> you can do, if it is a real gateway, then whoever designed
> the module would need to incorporate card storage into it.
> If that's them then you might be out of luck. :-)
>=20
> David
>=20
>=20

Credit Card Numbers In Orders



Sorry to be a pest :-) but does this mean I will not even be able to
capture the card numbers within MIVA either?

Thanks!

Julie

----- Original Message -----
From: "David Hubbard" <[email protected]>
To: <[email protected]>; "Miva Merchant" <[email protected]>
Sent: Wednesday, January 07, 2004 10:46 AM
Subject: RE: [mru] Credit Card Numbers In Orders


Jeff would need to confirm but if that was their
requirement to him when designing the mod he
might not be able to alter it. :-)

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Wednesday, January 07, 2004 12:42 PM
> To: David Hubbard; Miva Merchant
> Subject: Re: [mru] Credit Card Numbers In Orders
>
>
> This gateway doesn't take you off site, it is processed right
> within my
> site. Jeff @ Nerdboy designed the Blue Pay mod, but when I
> just spoke with
> Blue Pay, they said their policy is not to have the full card number
> exposed. Does this mean there is no way to even capture the
> number (not the
> CVV2) in MIVA either?
>
> Argh!
>
> Julie
>
> ----- Original Message -----
> From: "David Hubbard" <[email protected]>
> To: <[email protected]>; "Miva Merchant" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:39 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>
>
> From: [email protected] [mailto:[email protected]]
> >
> > Thanks David for your reply! I use "Blue Pay". I just got
>
> I'm not familiar with that gateway; is it a true gateway
> or one that takes you off the site and brings you back
> after paying? If it takes you off the site, there's nothing
> you can do, if it is a real gateway, then whoever designed
> the module would need to incorporate card storage into it.
> If that's them then you might be out of luck. :-)
>
> David
>
>

Credit Card Numbers In Orders



That's what I mean; if he designed the module on
their behalf, they may have required that he not
provide a method to store the numbers within Merchant
like some of the other gateway mods.

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]=20
> Sent: Wednesday, January 07, 2004 12:49 PM
> To: David Hubbard; Miva Merchant
> Subject: Re: [mru] Credit Card Numbers In Orders
>=20
>=20
> Sorry to be a pest :-) but does this mean I will not even be able to
> capture the card numbers within MIVA either?
>=20
> Thanks!
>=20
> Julie
>=20
> ----- Original Message -----=20
> From: "David Hubbard" <[email protected]>
> To: <[email protected]>; "Miva Merchant" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:46 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>=20
>=20
> Jeff would need to confirm but if that was their
> requirement to him when designing the mod he
> might not be able to alter it. :-)
>=20
> David
>=20
> > -----Original Message-----
> > From: [email protected] [mailto:[email protected]]
> > Sent: Wednesday, January 07, 2004 12:42 PM
> > To: David Hubbard; Miva Merchant
> > Subject: Re: [mru] Credit Card Numbers In Orders
> >
> >
> > This gateway doesn't take you off site, it is processed right
> > within my
> > site. Jeff @ Nerdboy designed the Blue Pay mod, but when I
> > just spoke with
> > Blue Pay, they said their policy is not to have the full card =
number
> > exposed. Does this mean there is no way to even capture the
> > number (not the
> > CVV2) in MIVA either?
> >
> > Argh!
> >
> > Julie
> >
> > ----- Original Message -----=20
> > From: "David Hubbard" <[email protected]>
> > To: <[email protected]>; "Miva Merchant" <[email protected]>
> > Sent: Wednesday, January 07, 2004 10:39 AM
> > Subject: RE: [mru] Credit Card Numbers In Orders
> >
> >
> > From: [email protected] [mailto:[email protected]]
> > >
> > > Thanks David for your reply! I use "Blue Pay". I just got
> >
> > I'm not familiar with that gateway; is it a true gateway
> > or one that takes you off the site and brings you back
> > after paying? If it takes you off the site, there's nothing
> > you can do, if it is a real gateway, then whoever designed
> > the module would need to incorporate card storage into it.
> > If that's them then you might be out of luck. :-)
> >
> > David
> >
> >

Credit Card Numbers In Orders



I would not trust an order going to Morocco, all have been fraudulent in
my experience.
Once had a huge order come in with shipping to Morocco but the issuing
credit card was US based. Phoned bank to tell them to call the customer
and the operator said "Maybe they're in Morocco"
I don't think they called their customer to let them know their credit
card number was stolen.




-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Wednesday, January 07, 2004 9:33 AM
To: David Hubbard; Miva Merchant
Subject: Re: [mru] Credit Card Numbers In Orders


Thanks David for your reply! I use "Blue Pay". I just got off the
phone with them, and they do not allow full credit card numbers in my
Gateway transaction inquiries, only the truncated type (1st number and
last 4). This is really a problem. I just received an order from Paris
France, shipping to Morocco. I wanted to check the billing address
against the card number at the VISA 800# where you can check
international cards, and *I CAN'T*. And Blue Pay says it will take 2-3
days to do a "risk analysis".

What do I do now? And how do I set up where at least in MIVA I can get
the whole card number? Oh, any help you can give me would be every
soooooo appreciated!

Julie


----- Original Message -----
From: "David Hubbard" <[email protected]>
To: <[email protected]>; "Miva Merchant" <[email protected]>
Sent: Wednesday, January 07, 2004 10:11 AM
Subject: RE: [mru] Credit Card Numbers In Orders


Which payment gateway do you use? It's going to
be configured there; just go to payment configuration
and configure your specific payment module.

David

> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Wednesday, January 07, 2004 12:10 PM
> To: 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>
>
> Oh, and where would I find the setting "store full CC numbers"? (I
> have searched for weeks for a setting like this!)
>
> Thanks soooooooo much!
>
> Julie
>
> ----- Original Message -----
> From: "Ivo Truxa" <[email protected]>
> To: <[email protected]>; "'Miva Merchant'" <[email protected]>
> Sent: Wednesday, January 07, 2004 10:02 AM
> Subject: RE: [mru] Credit Card Numbers In Orders
>
>
> If you did not select "store full CC numbers", then Merchant does not
> store any numbers on the server (it is recommended not doing it).
> You will need to
> contact the customer to submit a modified order or to process
> the order
> through the gateway's POS terminal.
>
> If you store the numbers, and have turned the encryption on (highly
> recommended), then you need to enter the pass phrase in Order
> Processing before running the batch report.
>
> Ivo Truxa
>
> | http://miva.truxoft.com
> | Advanced Miva Merchant modules
>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]
> On Behalf Of [email protected]
> Sent: Wednesday, January 07, 2004 5:56 PM
> To: [email protected]; 'Miva Merchant'
> Subject: Re: [mru] Credit Card Numbers In Orders
>
> Yup:-)
>
>