Process Orders thru Authorize.net

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Content-type: text/plain;
charset="US-ASCII"
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We currently use Authorize.net for our gateway. When an order comes in, it
authorizes it. When we're ready to ship out the order, we batch up the day's
orders and PROCESS those orders. At that point it successfully goes to
Authorize.net again and charges their card (from pending state). The orders
of course then disappear from that batch of orders..showing they've gone
thru.

I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
looking into upgrading to Merchant 5. Everything works fine, and orders are
still getting authorized. It's just that now they won't PROCESS. Not sure if
it's related to Empressa 5.1, but seemed like it happened around the same
time I did that upgrade.

I now just upgraded from Merchant 4.23 to 4.24 as if that would matter, but
just figured I would do it. Still doesn't work.

Looking at the Authorize.net message on each of the orders, it doesn't give
any error ...it says "This Transaction has been approved" indicating that
the original authorization worked. But nothing on the follow up attempt to
actually PROCESS it later on.

Anyone have this happen, or know what could be causing this?

Other side notes.. running OpenUI and some other modules, but it's always
been working before as is. I am also using the standard Merchant Order
Batching module to do all this.

Thanks for any help/direction on this.

rich




--B_3197551222_48164097--

Process Orders thru Authorize.net



Rich,

well, one way to find out if it is the new binary or not is to go back
to the old one. That would at least let you know that it is indeed
something different involving the two binaries.

Also, did you update all of the libraries and certs that come with
MivaVM 5.01 ???

Just a place to start I guess,

Tim.


Rich Yessian wrote:

>We currently use Authorize.net for our gateway. When an order comes in, it
>authorizes it. When we're ready to ship out the order, we batch up the day's
>orders and PROCESS those orders. At that point it successfully goes to
>Authorize.net again and charges their card (from pending state). The orders
>of course then disappear from that batch of orders..showing they've gone
>thru.
>
>I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
>looking into upgrading to Merchant 5. Everything works fine, and orders are
>still getting authorized. It's just that now they won't PROCESS. Not sure if
>it's related to Empressa 5.1, but seemed like it happened around the same
>time I did that upgrade.
>
>I now just upgraded from Merchant 4.23 to 4.24 as if that would matter, but
>just figured I would do it. Still doesn't work.
>
>Looking at the Authorize.net message on each of the orders, it doesn't give
>any error ...it says "This Transaction has been approved" indicating that
>the original authorization worked. But nothing on the follow up attempt to
>actually PROCESS it later on.
>
>Anyone have this happen, or know what could be causing this?
>
>Other side notes.. running OpenUI and some other modules, but it's always
>been working before as is. I am also using the standard Merchant Order
>Batching module to do all this.
>
>Thanks for any help/direction on this.
>
>rich
>
>
>
>
>
>

Process Orders thru Authorize.net



Hello,

This posted to one of the other groups last week by our developers:


"We have discovered a bug related to payment processing, in the 5.01 VM,
along with a workaround. Development is currently working on a VM
update.=20

This bug only affects the 4.x Miva Merchant storefront and
pre-auth/post-capture payments that are then later completed (captured)
using the Miva Merchant "process order" feature."


Regards,

Laura

Customer Service

Miva Corporation

A FindWhat Company

NASDAQ:FWHT

(858) 490-2570, option 3

Mon - Fri 9am - 5pm (PDT)

We're dedicated to your success in online business.(tm)

Advertise your website to millions of shoppers with Miva Marketplace.

Get $25, with a new ad account deposit of at least $100

Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>


-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Rich
Yessian
Sent: Thursday, April 28, 2005 1:40 PM
To: [email protected]
Subject: [m5u] Process Orders thru Authorize.net

We currently use Authorize.net for our gateway. When an order comes in,
it
authorizes it. When we're ready to ship out the order, we batch up the
day's
orders and PROCESS those orders. At that point it successfully goes to
Authorize.net again and charges their card (from pending state). The
orders
of course then disappear from that batch of orders..showing they've gone
thru.

I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
looking into upgrading to Merchant 5. Everything works fine, and orders
are
still getting authorized. It's just that now they won't PROCESS. Not
sure if
it's related to Empressa 5.1, but seemed like it happened around the
same
time I did that upgrade.

I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
but
just figured I would do it. Still doesn't work.

Looking at the Authorize.net message on each of the orders, it doesn't
give
any error ...it says "This Transaction has been approved" indicating
that
the original authorization worked. But nothing on the follow up attempt
to
actually PROCESS it later on.

Anyone have this happen, or know what could be causing this?

Other side notes.. running OpenUI and some other modules, but it's
always
been working before as is. I am also using the standard Merchant Order
Batching module to do all this.

Thanks for any help/direction on this.

rich

Process Orders thru Authorize.net



That's good news... however, what is the workaround that can be used in the
meantime?
The post doesn't mention it, and I can't find the original post about it.

thanks
rich


On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]> wrote:

> Hello,
>
> This posted to one of the other groups last week by our developers:
>
>
> "We have discovered a bug related to payment processing, in the 5.01 VM,
> along with a workaround. Development is currently working on a VM
> update.
>
> This bug only affects the 4.x Miva Merchant storefront and
> pre-auth/post-capture payments that are then later completed (captured)
> using the Miva Merchant "process order" feature."
>
>
> Regards,
>
> Laura
>
> Customer Service
>
> Miva Corporation
>
> A FindWhat Company
>
> NASDAQ:FWHT
>
> (858) 490-2570, option 3
>
> Mon - Fri 9am - 5pm (PDT)
>
> We're dedicated to your success in online business.(tm)
>
> Advertise your website to millions of shoppers with Miva Marketplace.
>
> Get $25, with a new ad account deposit of at least $100
>
> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Rich
> Yessian
> Sent: Thursday, April 28, 2005 1:40 PM
> To: [email protected]
> Subject: [m5u] Process Orders thru Authorize.net
>
> We currently use Authorize.net for our gateway. When an order comes in,
> it
> authorizes it. When we're ready to ship out the order, we batch up the
> day's
> orders and PROCESS those orders. At that point it successfully goes to
> Authorize.net again and charges their card (from pending state). The
> orders
> of course then disappear from that batch of orders..showing they've gone
> thru.
>
> I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
> looking into upgrading to Merchant 5. Everything works fine, and orders
> are
> still getting authorized. It's just that now they won't PROCESS. Not
> sure if
> it's related to Empressa 5.1, but seemed like it happened around the
> same
> time I did that upgrade.
>
> I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
> but
> just figured I would do it. Still doesn't work.
>
> Looking at the Authorize.net message on each of the orders, it doesn't
> give
> any error ...it says "This Transaction has been approved" indicating
> that
> the original authorization worked. But nothing on the follow up attempt
> to
> actually PROCESS it later on.
>
> Anyone have this happen, or know what could be causing this?
>
> Other side notes.. running OpenUI and some other modules, but it's
> always
> been working before as is. I am also using the standard Merchant Order
> Batching module to do all this.
>
> Thanks for any help/direction on this.
>
> rich
>
>
>
>

Process Orders thru Authorize.net



At this time the fix is to either manually process or to start using MM5.
This bug does not effect MM5 stores only the older MM4.


Wil Hatfield
HyperConX Customer Care

HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
1.800.894.3613 - Toll Free in the US and Canada

Check out the all new Miva Pages:
<A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>

Premium e-commerce hosting, 24/7 technical support, toll free
support lines for your convenience, great low cost packages to
choose from, Authorize.Net Direct retailer, need high-speed
connectivity well we have that too. Everything a business
needs to succeed. Host with the Pros and sell like one too!




-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Rich Yessian
Sent: Thursday, April 28, 2005 3:02 PM
To: Miva User Group Support; Rich Yessian;
[email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


That's good news... however, what is the workaround that can be used in the
meantime?
The post doesn't mention it, and I can't find the original post about it.

thanks
rich


On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]> wrote:

> Hello,
>
> This posted to one of the other groups last week by our developers:
>
>
> "We have discovered a bug related to payment processing, in the 5.01 VM,
> along with a workaround. Development is currently working on a VM
> update.
>
> This bug only affects the 4.x Miva Merchant storefront and
> pre-auth/post-capture payments that are then later completed (captured)
> using the Miva Merchant "process order" feature."
>
>
> Regards,
>
> Laura
>
> Customer Service
>
> Miva Corporation
>
> A FindWhat Company
>
> NASDAQ:FWHT
>
> (858) 490-2570, option 3
>
> Mon - Fri 9am - 5pm (PDT)
>
> We're dedicated to your success in online business.(tm)
>
> Advertise your website to millions of shoppers with Miva Marketplace.
>
> Get $25, with a new ad account deposit of at least $100
>
> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Rich
> Yessian
> Sent: Thursday, April 28, 2005 1:40 PM
> To: [email protected]
> Subject: [m5u] Process Orders thru Authorize.net
>
> We currently use Authorize.net for our gateway. When an order comes in,
> it
> authorizes it. When we're ready to ship out the order, we batch up the
> day's
> orders and PROCESS those orders. At that point it successfully goes to
> Authorize.net again and charges their card (from pending state). The
> orders
> of course then disappear from that batch of orders..showing they've gone
> thru.
>
> I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
> looking into upgrading to Merchant 5. Everything works fine, and orders
> are
> still getting authorized. It's just that now they won't PROCESS. Not
> sure if
> it's related to Empressa 5.1, but seemed like it happened around the
> same
> time I did that upgrade.
>
> I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
> but
> just figured I would do it. Still doesn't work.
>
> Looking at the Authorize.net message on each of the orders, it doesn't
> give
> any error ...it says "This Transaction has been approved" indicating
> that
> the original authorization worked. But nothing on the follow up attempt
> to
> actually PROCESS it later on.
>
> Anyone have this happen, or know what could be causing this?
>
> Other side notes.. running OpenUI and some other modules, but it's
> always
> been working before as is. I am also using the standard Merchant Order
> Batching module to do all this.
>
> Thanks for any help/direction on this.
>
> rich
>
>
>
>

Process Orders thru Authorize.net



Yeah.. we'll have to manually process. We can't go to Merchant 5 yet, since
we have a lot of modules and will have to reprogram the way the store works.

I guess we can manually process thru Authorize, and then hit the mark as
processed button...until there's a fix.

thanks


On 4/28/05 6:26 PM, "Wil Hatfield" <[email protected]> wrote:

> At this time the fix is to either manually process or to start using MM5.
> This bug does not effect MM5 stores only the older MM4.
>
>
> Wil Hatfield
> HyperConX Customer Care
>
> HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
> 1.800.894.3613 - Toll Free in the US and Canada
>
> Check out the all new Miva Pages:
> <A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>
>
> Premium e-commerce hosting, 24/7 technical support, toll free
> support lines for your convenience, great low cost packages to
> choose from, Authorize.Net Direct retailer, need high-speed
> connectivity well we have that too. Everything a business
> needs to succeed. Host with the Pros and sell like one too!
>
>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Rich Yessian
> Sent: Thursday, April 28, 2005 3:02 PM
> To: Miva User Group Support; Rich Yessian;
> [email protected]
> Subject: Re: [m5u] Process Orders thru Authorize.net
>
>
> That's good news... however, what is the workaround that can be used in the
> meantime?
> The post doesn't mention it, and I can't find the original post about it.
>
> thanks
> rich
>
>
> On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]> wrote:
>
>> Hello,
>>
>> This posted to one of the other groups last week by our developers:
>>
>>
>> "We have discovered a bug related to payment processing, in the 5.01 VM,
>> along with a workaround. Development is currently working on a VM
>> update.
>>
>> This bug only affects the 4.x Miva Merchant storefront and
>> pre-auth/post-capture payments that are then later completed (captured)
>> using the Miva Merchant "process order" feature."
>>
>>
>> Regards,
>>
>> Laura
>>
>> Customer Service
>>
>> Miva Corporation
>>
>> A FindWhat Company
>>
>> NASDAQ:FWHT
>>
>> (858) 490-2570, option 3
>>
>> Mon - Fri 9am - 5pm (PDT)
>>
>> We're dedicated to your success in online business.(tm)
>>
>> Advertise your website to millions of shoppers with Miva Marketplace.
>>
>> Get $25, with a new ad account deposit of at least $100
>>
>> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>>
>>
>> -----Original Message-----
>> From: [email protected]
>> [mailto:[email protected]] On Behalf Of Rich
>> Yessian
>> Sent: Thursday, April 28, 2005 1:40 PM
>> To: [email protected]
>> Subject: [m5u] Process Orders thru Authorize.net
>>
>> We currently use Authorize.net for our gateway. When an order comes in,
>> it
>> authorizes it. When we're ready to ship out the order, we batch up the
>> day's
>> orders and PROCESS those orders. At that point it successfully goes to
>> Authorize.net again and charges their card (from pending state). The
>> orders
>> of course then disappear from that batch of orders..showing they've gone
>> thru.
>>
>> I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
>> looking into upgrading to Merchant 5. Everything works fine, and orders
>> are
>> still getting authorized. It's just that now they won't PROCESS. Not
>> sure if
>> it's related to Empressa 5.1, but seemed like it happened around the
>> same
>> time I did that upgrade.
>>
>> I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
>> but
>> just figured I would do it. Still doesn't work.
>>
>> Looking at the Authorize.net message on each of the orders, it doesn't
>> give
>> any error ...it says "This Transaction has been approved" indicating
>> that
>> the original authorization worked. But nothing on the follow up attempt
>> to
>> actually PROCESS it later on.
>>
>> Anyone have this happen, or know what could be causing this?
>>
>> Other side notes.. running OpenUI and some other modules, but it's
>> always
>> been working before as is. I am also using the standard Merchant Order
>> Batching module to do all this.
>>
>> Thanks for any help/direction on this.
>>
>> rich
>>
>>
>>
>>

Process Orders thru Authorize.net



----- Original Message -----
From: "Wil Hatfield" <[email protected]>
Sent: Thursday, April 28, 2005 3:26 PM
Subject: RE: [m5u] Process Orders thru Authorize.net


> At this time the fix is to either manually process or to
> start using MM5.

... or roll back to VM 4.x if you are using Merchant v4.x. You only "need"
VM5 if you are ready to upgrade to MM5.

Remik Kolodziej
dotCOM designers - Miva Premier Hosting Partner
<A HREF ="http://www.dotcomdesigners.com - 888-321-6239">http://www.dotcomdesigners.com - 888-321-6239</A>

Process Orders thru Authorize.net



Forgive my assumption. I guess I figured since this is a Merchant5 list that
at least somebody on his server needed VM5 and that it was probably him.


Wil Hatfield
HyperConX Customer Care

HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
1.800.894.3613 - Toll Free in the US and Canada

Check out the all new Miva Pages:
<A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>

Premium e-commerce hosting, 24/7 technical support, toll free
support lines for your convenience, great low cost packages to
choose from, Authorize.Net Direct retailer, need high-speed
connectivity well we have that too. Everything a business
needs to succeed. Host with the Pros and sell like one too!




-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Remik -
dotCOM designers - MM5 Users
Sent: Thursday, April 28, 2005 3:32 PM
To: [email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


----- Original Message -----
From: "Wil Hatfield" <[email protected]>
Sent: Thursday, April 28, 2005 3:26 PM
Subject: RE: [m5u] Process Orders thru Authorize.net


> At this time the fix is to either manually process or to
> start using MM5.

... or roll back to VM 4.x if you are using Merchant v4.x. You only "need"
VM5 if you are ready to upgrade to MM5.

Remik Kolodziej
dotCOM designers - Miva Premier Hosting Partner
<A HREF ="http://www.dotcomdesigners.com - 888-321-6239">http://www.dotcomdesigners.com - 888-321-6239</A>

Process Orders thru Authorize.net



Jeff,

The bug is in VM5 and not in the commerce library.


Wil Hatfield
HyperConX Customer Care

HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
1.800.894.3613 - Toll Free in the US and Canada

Check out the all new Miva Pages:
<A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>

Premium e-commerce hosting, 24/7 technical support, toll free
support lines for your convenience, great low cost packages to
choose from, Authorize.Net Direct retailer, need high-speed
connectivity well we have that too. Everything a business
needs to succeed. Host with the Pros and sell like one too!




-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Jeff Huber -
Listmail
Sent: Thursday, April 28, 2005 4:13 PM
To: 'Rich Yessian'; 'Miva User Group Support';
[email protected]
Cc: 'Keith Hunniford'
Subject: RE: [m5u] Process Orders thru Authorize.net


The Authorize.net AIM module for sale at MivaCentral doesn't use
a commerce library and thus should work.

If Miva support wants to give people licenses to use the module
as a temporary fix I am willing to allow them to do so at no
cost. As long as they issue the licenses, get the info to the
end users, etc.

- Jeff Huber
President, 4TheBest eCommerce Solutions
http://4TheBest.com
[email protected]
Office: 760-742-1469
Cell: 760-445-8454





-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Rich
Yessian
Sent: Thursday, April 28, 2005 3:02 PM
To: Miva User Group Support; Rich Yessian;
[email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


That's good news... however, what is the workaround that can be
used in the
meantime?
The post doesn't mention it, and I can't find the original post
about it.

thanks
rich


On 4/28/05 5:03 PM, "Miva User Group Support"
<[email protected]> wrote:

> Hello,
>
> This posted to one of the other groups last week by our
developers:
>
>
> "We have discovered a bug related to payment processing, in the
5.01 VM,
> along with a workaround. Development is currently working on a
VM
> update.
>
> This bug only affects the 4.x Miva Merchant storefront and
> pre-auth/post-capture payments that are then later completed
(captured)
> using the Miva Merchant "process order" feature."
>
>
> Regards,
>
> Laura
>
> Customer Service
>
> Miva Corporation
>
> A FindWhat Company
>
> NASDAQ:FWHT
>
> (858) 490-2570, option 3
>
> Mon - Fri 9am - 5pm (PDT)
>
> We're dedicated to your success in online business.(tm)
>
> Advertise your website to millions of shoppers with Miva
Marketplace.
>
> Get $25, with a new ad account deposit of at least $100
>
> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of
Rich
> Yessian
> Sent: Thursday, April 28, 2005 1:40 PM
> To: [email protected]
> Subject: [m5u] Process Orders thru Authorize.net
>
> We currently use Authorize.net for our gateway. When an order
comes in,
> it
> authorizes it. When we're ready to ship out the order, we batch
up the
> day's
> orders and PROCESS those orders. At that point it successfully
goes to
> Authorize.net again and charges their card (from pending
state). The
> orders
> of course then disappear from that batch of orders..showing
they've gone
> thru.
>
> I recently upgraded our Empressa from 4.14 to 5.1 since we soon
will be
> looking into upgrading to Merchant 5. Everything works fine,
and orders
> are
> still getting authorized. It's just that now they won't
PROCESS. Not
> sure if
> it's related to Empressa 5.1, but seemed like it happened
around the
> same
> time I did that upgrade.
>
> I now just upgraded from Merchant 4.23 to 4.24 as if that would
matter,
> but
> just figured I would do it. Still doesn't work.
>
> Looking at the Authorize.net message on each of the orders, it
doesn't
> give
> any error ...it says "This Transaction has been approved"
indicating
> that
> the original authorization worked. But nothing on the follow up
attempt
> to
> actually PROCESS it later on.
>
> Anyone have this happen, or know what could be causing this?
>
> Other side notes.. running OpenUI and some other modules, but
it's
> always
> been working before as is. I am also using the standard
Merchant Order
> Batching module to do all this.
>
> Thanks for any help/direction on this.
>
> rich
>
>
>
>

Process Orders thru Authorize.net



The Authorize.net AIM module for sale at MivaCentral doesn't use
a commerce library and thus should work.

If Miva support wants to give people licenses to use the module
as a temporary fix I am willing to allow them to do so at no
cost. As long as they issue the licenses, get the info to the
end users, etc.

- Jeff Huber
President, 4TheBest eCommerce Solutions
http://4TheBest.com
[email protected]
Office: 760-742-1469
Cell: 760-445-8454
=20




-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Rich
Yessian
Sent: Thursday, April 28, 2005 3:02 PM
To: Miva User Group Support; Rich Yessian;
[email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


That's good news... however, what is the workaround that can be
used in the
meantime?
The post doesn't mention it, and I can't find the original post
about it.

thanks
rich


On 4/28/05 5:03 PM, "Miva User Group Support"
<[email protected]> wrote:

> Hello,
>=20
> This posted to one of the other groups last week by our
developers:
>=20
>=20
> "We have discovered a bug related to payment processing, in the
5.01 VM,
> along with a workaround. Development is currently working on a
VM
> update.=20
>=20
> This bug only affects the 4.x Miva Merchant storefront and
> pre-auth/post-capture payments that are then later completed
(captured)
> using the Miva Merchant "process order" feature."
>=20
>=20
> Regards,
>=20
> Laura
>=20
> Customer Service
>=20
> Miva Corporation
>=20
> A FindWhat Company
>=20
> NASDAQ:FWHT
>=20
> (858) 490-2570, option 3
>=20
> Mon - Fri 9am - 5pm (PDT)
>=20
> We're dedicated to your success in online business.(tm)
>=20
> Advertise your website to millions of shoppers with Miva
Marketplace.
>=20
> Get $25, with a new ad account deposit of at least $100
>=20
> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>=20
>=20
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of
Rich
> Yessian
> Sent: Thursday, April 28, 2005 1:40 PM
> To: [email protected]
> Subject: [m5u] Process Orders thru Authorize.net
>=20
> We currently use Authorize.net for our gateway. When an order
comes in,
> it
> authorizes it. When we're ready to ship out the order, we batch
up the
> day's
> orders and PROCESS those orders. At that point it successfully
goes to
> Authorize.net again and charges their card (from pending
state). The
> orders
> of course then disappear from that batch of orders..showing
they've gone
> thru.
>=20
> I recently upgraded our Empressa from 4.14 to 5.1 since we soon
will be
> looking into upgrading to Merchant 5. Everything works fine,
and orders
> are
> still getting authorized. It's just that now they won't
PROCESS. Not
> sure if
> it's related to Empressa 5.1, but seemed like it happened
around the
> same
> time I did that upgrade.
>=20
> I now just upgraded from Merchant 4.23 to 4.24 as if that would
matter,
> but
> just figured I would do it. Still doesn't work.
>=20
> Looking at the Authorize.net message on each of the orders, it
doesn't
> give
> any error ...it says "This Transaction has been approved"
indicating
> that
> the original authorization worked. But nothing on the follow up
attempt
> to
> actually PROCESS it later on.
>=20
> Anyone have this happen, or know what could be causing this?
>=20
> Other side notes.. running OpenUI and some other modules, but
it's
> always
> been working before as is. I am also using the standard
Merchant Order
> Batching module to do all this.
>=20
> Thanks for any help/direction on this.
>=20
> rich
>=20
>=20
>=20
>=20

Process Orders thru Authorize.net



I understood that, but I assume it is a bug unrelated to MvCALL
since Miva doesn't use MvCALL for their Authorize.net module,
thus I assumed that since ours does that there is a good chance
it should work.

Certainly Miva Support can test it and see if it will work. Or
someone else can test it.=20

And if it won't work, they can take the info from the tab the AIM
module displays and should be able to use that to run the capture
manually via Authorize.net's online tools.

I'm willing to help out in terms of letting them give the
licenses away I just can't help out by spending any time testing
it, issuing licenses, etc. because I am have too much to do right
now. I shouldn't even be typing this email. :-)

- Jeff Huber
President, 4TheBest eCommerce Solutions
http://4TheBest.com
[email protected]
Office: 760-742-1469
Cell: 760-445-8454
=20




-----Original Message-----
From: Wil Hatfield [mailto:[email protected]]=20
Sent: Thursday, April 28, 2005 4:11 PM
To: Jeff Huber - Listmail; [email protected]
Subject: RE: [m5u] Process Orders thru Authorize.net


Jeff,

The bug is in VM5 and not in the commerce library.


Wil Hatfield
HyperConX Customer Care

HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
1.800.894.3613 - Toll Free in the US and Canada

Check out the all new Miva Pages:
<A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>

Premium e-commerce hosting, 24/7 technical support, toll free=20
support lines for your convenience, great low cost packages to
choose from, Authorize.Net Direct retailer, need high-speed=20
connectivity well we have that too. Everything a business=20
needs to succeed. Host with the Pros and sell like one too!




-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of Jeff
Huber -
Listmail
Sent: Thursday, April 28, 2005 4:13 PM
To: 'Rich Yessian'; 'Miva User Group Support';
[email protected]
Cc: 'Keith Hunniford'
Subject: RE: [m5u] Process Orders thru Authorize.net


The Authorize.net AIM module for sale at MivaCentral doesn't use
a commerce library and thus should work.

If Miva support wants to give people licenses to use the module
as a temporary fix I am willing to allow them to do so at no
cost. As long as they issue the licenses, get the info to the
end users, etc.

- Jeff Huber
President, 4TheBest eCommerce Solutions
http://4TheBest.com
[email protected]
Office: 760-742-1469
Cell: 760-445-8454
=20




-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Rich
Yessian
Sent: Thursday, April 28, 2005 3:02 PM
To: Miva User Group Support; Rich Yessian;
[email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


That's good news... however, what is the workaround that can be
used in the
meantime?
The post doesn't mention it, and I can't find the original post
about it.

thanks
rich


On 4/28/05 5:03 PM, "Miva User Group Support"
<[email protected]> wrote:

> Hello,
>=20
> This posted to one of the other groups last week by our
developers:
>=20
>=20
> "We have discovered a bug related to payment processing, in the
5.01 VM,
> along with a workaround. Development is currently working on a
VM
> update.=20
>=20
> This bug only affects the 4.x Miva Merchant storefront and
> pre-auth/post-capture payments that are then later completed
(captured)
> using the Miva Merchant "process order" feature."
>=20
>=20
> Regards,
>=20
> Laura
>=20
> Customer Service
>=20
> Miva Corporation
>=20
> A FindWhat Company
>=20
> NASDAQ:FWHT
>=20
> (858) 490-2570, option 3
>=20
> Mon - Fri 9am - 5pm (PDT)
>=20
> We're dedicated to your success in online business.(tm)
>=20
> Advertise your website to millions of shoppers with Miva
Marketplace.
>=20
> Get $25, with a new ad account deposit of at least $100
>=20
> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>=20
>=20
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of
Rich
> Yessian
> Sent: Thursday, April 28, 2005 1:40 PM
> To: [email protected]
> Subject: [m5u] Process Orders thru Authorize.net
>=20
> We currently use Authorize.net for our gateway. When an order
comes in,
> it
> authorizes it. When we're ready to ship out the order, we batch
up the
> day's
> orders and PROCESS those orders. At that point it successfully
goes to
> Authorize.net again and charges their card (from pending
state). The
> orders
> of course then disappear from that batch of orders..showing
they've gone
> thru.
>=20
> I recently upgraded our Empressa from 4.14 to 5.1 since we soon
will be
> looking into upgrading to Merchant 5. Everything works fine,
and orders
> are
> still getting authorized. It's just that now they won't
PROCESS. Not
> sure if
> it's related to Empressa 5.1, but seemed like it happened
around the
> same
> time I did that upgrade.
>=20
> I now just upgraded from Merchant 4.23 to 4.24 as if that would
matter,
> but
> just figured I would do it. Still doesn't work.
>=20
> Looking at the Authorize.net message on each of the orders, it
doesn't
> give
> any error ...it says "This Transaction has been approved"
indicating
> that
> the original authorization worked. But nothing on the follow up
attempt
> to
> actually PROCESS it later on.
>=20
> Anyone have this happen, or know what could be causing this?
>=20
> Other side notes.. running OpenUI and some other modules, but
it's
> always
> been working before as is. I am also using the standard
Merchant Order
> Batching module to do all this.
>=20
> Thanks for any help/direction on this.
>=20
> rich
>=20
>=20
>=20
>=20

Process Orders thru Authorize.net



ROFL.. start using MM5?!
I'm sure we'd like to... but since it's not released yet... that is a
bit hard to do.
Kelly

Wil Hatfield wrote:

>At this time the fix is to either manually process or to start using MM5.
>This bug does not effect MM5 stores only the older MM4.
>
>
>Wil Hatfield
>HyperConX Customer Care
>
>HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
>1.800.894.3613 - Toll Free in the US and Canada
>
>Check out the all new Miva Pages:
><A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>
>
>Premium e-commerce hosting, 24/7 technical support, toll free
>support lines for your convenience, great low cost packages to
>choose from, Authorize.Net Direct retailer, need high-speed
>connectivity well we have that too. Everything a business
>needs to succeed. Host with the Pros and sell like one too!
>
>
>
>
>-----Original Message-----
>From: [email protected]
>[mailto:[email protected]]On Behalf Of Rich Yessian
>Sent: Thursday, April 28, 2005 3:02 PM
>To: Miva User Group Support; Rich Yessian;
>[email protected]
>Subject: Re: [m5u] Process Orders thru Authorize.net
>
>
>That's good news... however, what is the workaround that can be used in the
>meantime?
>The post doesn't mention it, and I can't find the original post about it.
>
>thanks
>rich
>
>
>On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]> wrote:
>
>
>
>>Hello,
>>
>>This posted to one of the other groups last week by our developers:
>>
>>
>>"We have discovered a bug related to payment processing, in the 5.01 VM,
>>along with a workaround. Development is currently working on a VM
>>update.
>>
>>This bug only affects the 4.x Miva Merchant storefront and
>>pre-auth/post-capture payments that are then later completed (captured)
>>using the Miva Merchant "process order" feature."
>>
>>
>>Regards,
>>
>>Laura
>>
>>Customer Service
>>
>>Miva Corporation
>>
>>A FindWhat Company
>>
>>NASDAQ:FWHT
>>
>>(858) 490-2570, option 3
>>
>>Mon - Fri 9am - 5pm (PDT)
>>
>>We're dedicated to your success in online business.(tm)
>>
>>Advertise your website to millions of shoppers with Miva Marketplace.
>>
>>Get $25, with a new ad account deposit of at least $100
>>
>>Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>>
>>
>>-----Original Message-----
>>From: [email protected]
>>[mailto:[email protected]] On Behalf Of Rich
>>Yessian
>>Sent: Thursday, April 28, 2005 1:40 PM
>>To: [email protected]
>>Subject: [m5u] Process Orders thru Authorize.net
>>
>>We currently use Authorize.net for our gateway. When an order comes in,
>>it
>>authorizes it. When we're ready to ship out the order, we batch up the
>>day's
>>orders and PROCESS those orders. At that point it successfully goes to
>>Authorize.net again and charges their card (from pending state). The
>>orders
>>of course then disappear from that batch of orders..showing they've gone
>>thru.
>>
>>I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
>>looking into upgrading to Merchant 5. Everything works fine, and orders
>>are
>>still getting authorized. It's just that now they won't PROCESS. Not
>>sure if
>>it's related to Empressa 5.1, but seemed like it happened around the
>>same
>>time I did that upgrade.
>>
>>I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
>>but
>>just figured I would do it. Still doesn't work.
>>
>>Looking at the Authorize.net message on each of the orders, it doesn't
>>give
>>any error ...it says "This Transaction has been approved" indicating
>>that
>>the original authorization worked. But nothing on the follow up attempt
>>to
>>actually PROCESS it later on.
>>
>>Anyone have this happen, or know what could be causing this?
>>
>>Other side notes.. running OpenUI and some other modules, but it's
>>always
>>been working before as is. I am also using the standard Merchant Order
>>Batching module to do all this.
>>
>>Thanks for any help/direction on this.
>>
>>rich
>>
>>
>>
>>

Process Orders thru Authorize.net



We are allowed to install for select customers to assist with the beta
process. That is how they are finding bugs like this one. Nobody offered it
to you yet Kelly?! Shame on your host! Need a better host I suppose. ;-)


Wil Hatfield
HyperConX Customer Care

HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
1.800.894.3613 - Toll Free in the US and Canada

Check out the all new Miva Pages:
<A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>

Premium e-commerce hosting, 24/7 technical support, toll free
support lines for your convenience, great low cost packages to
choose from, Authorize.Net Direct retailer, need high-speed
connectivity well we have that too. Everything a business
needs to succeed. Host with the Pros and sell like one too!




-----Original Message-----
From: Kelly XR [mailto:[email protected]]
Sent: Thursday, April 28, 2005 4:40 PM
To: Wil Hatfield
Cc: Rich Yessian; [email protected]
Subject: Re: [m5u] Process Orders thru Authorize.net


ROFL.. start using MM5?!
I'm sure we'd like to... but since it's not released yet... that is a
bit hard to do.
Kelly

Wil Hatfield wrote:

>At this time the fix is to either manually process or to start using MM5.
>This bug does not effect MM5 stores only the older MM4.
>
>
>Wil Hatfield
>HyperConX Customer Care
>
>HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
>1.800.894.3613 - Toll Free in the US and Canada
>
>Check out the all new Miva Pages:
><A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>
>
>Premium e-commerce hosting, 24/7 technical support, toll free
>support lines for your convenience, great low cost packages to
>choose from, Authorize.Net Direct retailer, need high-speed
>connectivity well we have that too. Everything a business
>needs to succeed. Host with the Pros and sell like one too!
>
>
>
>
>-----Original Message-----
>From: [email protected]
>[mailto:[email protected]]On Behalf Of Rich Yessian
>Sent: Thursday, April 28, 2005 3:02 PM
>To: Miva User Group Support; Rich Yessian;
>[email protected]
>Subject: Re: [m5u] Process Orders thru Authorize.net
>
>
>That's good news... however, what is the workaround that can be used in the
>meantime?
>The post doesn't mention it, and I can't find the original post about it.
>
>thanks
>rich
>
>
>On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]>
wrote:
>
>
>
>>Hello,
>>
>>This posted to one of the other groups last week by our developers:
>>
>>
>>"We have discovered a bug related to payment processing, in the 5.01 VM,
>>along with a workaround. Development is currently working on a VM
>>update.
>>
>>This bug only affects the 4.x Miva Merchant storefront and
>>pre-auth/post-capture payments that are then later completed (captured)
>>using the Miva Merchant "process order" feature."
>>
>>
>>Regards,
>>
>>Laura
>>
>>Customer Service
>>
>>Miva Corporation
>>
>>A FindWhat Company
>>
>>NASDAQ:FWHT
>>
>>(858) 490-2570, option 3
>>
>>Mon - Fri 9am - 5pm (PDT)
>>
>>We're dedicated to your success in online business.(tm)
>>
>>Advertise your website to millions of shoppers with Miva Marketplace.
>>
>>Get $25, with a new ad account deposit of at least $100
>>
>>Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>>
>>
>>-----Original Message-----
>>From: [email protected]
>>[mailto:[email protected]] On Behalf Of Rich
>>Yessian
>>Sent: Thursday, April 28, 2005 1:40 PM
>>To: [email protected]
>>Subject: [m5u] Process Orders thru Authorize.net
>>
>>We currently use Authorize.net for our gateway. When an order comes in,
>>it
>>authorizes it. When we're ready to ship out the order, we batch up the
>>day's
>>orders and PROCESS those orders. At that point it successfully goes to
>>Authorize.net again and charges their card (from pending state). The
>>orders
>>of course then disappear from that batch of orders..showing they've gone
>>thru.
>>
>>I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
>>looking into upgrading to Merchant 5. Everything works fine, and orders
>>are
>>still getting authorized. It's just that now they won't PROCESS. Not
>>sure if
>>it's related to Empressa 5.1, but seemed like it happened around the
>>same
>>time I did that upgrade.
>>
>>I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
>>but
>>just figured I would do it. Still doesn't work.
>>
>>Looking at the Authorize.net message on each of the orders, it doesn't
>>give
>>any error ...it says "This Transaction has been approved" indicating
>>that
>>the original authorization worked. But nothing on the follow up attempt
>>to
>>actually PROCESS it later on.
>>
>>Anyone have this happen, or know what could be causing this?
>>
>>Other side notes.. running OpenUI and some other modules, but it's
>>always
>>been working before as is. I am also using the standard Merchant Order
>>Batching module to do all this.
>>
>>Thanks for any help/direction on this.
>>
>>rich
>>
>>
>>
>>

Process Orders thru Authorize.net



Ok...so all this aside... Any ideas from Miva when this bug will be fixed?

I don't want to rollback, since I have 2 clients ... one on a very complex
(added modules) version of 4.24... and the other a new development that we
want to start them on Merchant 5.

Any ideas on when we can expect a resolution? Otherwise, I guess I will just
roll them back to Empress 4.14 and have to tell our new client that they
have to wait before we start development on their new site.

Thanks
rich



On 4/28/05 7:46 PM, "Wil Hatfield" <[email protected]> wrote:

> We are allowed to install for select customers to assist with the beta
> process. That is how they are finding bugs like this one. Nobody offered it
> to you yet Kelly?! Shame on your host! Need a better host I suppose. ;-)
>
>
> Wil Hatfield
> HyperConX Customer Care
>
> HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
> 1.800.894.3613 - Toll Free in the US and Canada
>
> Check out the all new Miva Pages:
> <A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>
>
> Premium e-commerce hosting, 24/7 technical support, toll free
> support lines for your convenience, great low cost packages to
> choose from, Authorize.Net Direct retailer, need high-speed
> connectivity well we have that too. Everything a business
> needs to succeed. Host with the Pros and sell like one too!
>
>
>
>
> -----Original Message-----
> From: Kelly XR [mailto:[email protected]]
> Sent: Thursday, April 28, 2005 4:40 PM
> To: Wil Hatfield
> Cc: Rich Yessian; [email protected]
> Subject: Re: [m5u] Process Orders thru Authorize.net
>
>
> ROFL.. start using MM5?!
> I'm sure we'd like to... but since it's not released yet... that is a
> bit hard to do.
> Kelly
>
> Wil Hatfield wrote:
>
>> At this time the fix is to either manually process or to start using MM5.
>> This bug does not effect MM5 stores only the older MM4.
>>
>>
>> Wil Hatfield
>> HyperConX Customer Care
>>
>> HyperConX International - <A HREF ="http://www.hyperconx.com">http://www.hyperconx.com</A>
>> 1.800.894.3613 - Toll Free in the US and Canada
>>
>> Check out the all new Miva Pages:
>> <A HREF ="http://www.hyperconx.com/miva/">http://www.hyperconx.com/miva/</A>
>>
>> Premium e-commerce hosting, 24/7 technical support, toll free
>> support lines for your convenience, great low cost packages to
>> choose from, Authorize.Net Direct retailer, need high-speed
>> connectivity well we have that too. Everything a business
>> needs to succeed. Host with the Pros and sell like one too!
>>
>>
>>
>>
>> -----Original Message-----
>> From: [email protected]
>> [mailto:[email protected]]On Behalf Of Rich Yessian
>> Sent: Thursday, April 28, 2005 3:02 PM
>> To: Miva User Group Support; Rich Yessian;
>> [email protected]
>> Subject: Re: [m5u] Process Orders thru Authorize.net
>>
>>
>> That's good news... however, what is the workaround that can be used in the
>> meantime?
>> The post doesn't mention it, and I can't find the original post about it.
>>
>> thanks
>> rich
>>
>>
>> On 4/28/05 5:03 PM, "Miva User Group Support" <[email protected]>
> wrote:
>>
>>
>>
>>> Hello,
>>>
>>> This posted to one of the other groups last week by our developers:
>>>
>>>
>>> "We have discovered a bug related to payment processing, in the 5.01 VM,
>>> along with a workaround. Development is currently working on a VM
>>> update.
>>>
>>> This bug only affects the 4.x Miva Merchant storefront and
>>> pre-auth/post-capture payments that are then later completed (captured)
>>> using the Miva Merchant "process order" feature."
>>>
>>>
>>> Regards,
>>>
>>> Laura
>>>
>>> Customer Service
>>>
>>> Miva Corporation
>>>
>>> A FindWhat Company
>>>
>>> NASDAQ:FWHT
>>>
>>> (858) 490-2570, option 3
>>>
>>> Mon - Fri 9am - 5pm (PDT)
>>>
>>> We're dedicated to your success in online business.(tm)
>>>
>>> Advertise your website to millions of shoppers with Miva Marketplace.
>>>
>>> Get $25, with a new ad account deposit of at least $100
>>>
>>> Sign up now at <A HREF ="http://www.mivamarketplace.com/signup.html">http://www.mivamarketplace.com/signup.html</A>
>>>
>>>
>>> -----Original Message-----
>>> From: [email protected]
>>> [mailto:[email protected]] On Behalf Of Rich
>>> Yessian
>>> Sent: Thursday, April 28, 2005 1:40 PM
>>> To: [email protected]
>>> Subject: [m5u] Process Orders thru Authorize.net
>>>
>>> We currently use Authorize.net for our gateway. When an order comes in,
>>> it
>>> authorizes it. When we're ready to ship out the order, we batch up the
>>> day's
>>> orders and PROCESS those orders. At that point it successfully goes to
>>> Authorize.net again and charges their card (from pending state). The
>>> orders
>>> of course then disappear from that batch of orders..showing they've gone
>>> thru.
>>>
>>> I recently upgraded our Empressa from 4.14 to 5.1 since we soon will be
>>> looking into upgrading to Merchant 5. Everything works fine, and orders
>>> are
>>> still getting authorized. It's just that now they won't PROCESS. Not
>>> sure if
>>> it's related to Empressa 5.1, but seemed like it happened around the
>>> same
>>> time I did that upgrade.
>>>
>>> I now just upgraded from Merchant 4.23 to 4.24 as if that would matter,
>>> but
>>> just figured I would do it. Still doesn't work.
>>>
>>> Looking at the Authorize.net message on each of the orders, it doesn't
>>> give
>>> any error ...it says "This Transaction has been approved" indicating
>>> that
>>> the original authorization worked. But nothing on the follow up attempt
>>> to
>>> actually PROCESS it later on.
>>>
>>> Anyone have this happen, or know what could be causing this?
>>>
>>> Other side notes.. running OpenUI and some other modules, but it's
>>> always
>>> been working before as is. I am also using the standard Merchant Order
>>> Batching module to do all this.
>>>
>>> Thanks for any help/direction on this.
>>>
>>> rich
>>>
>>>
>>>
>>>