Hi Elaine,
With Miva Synchro, you can change the fields that are being mapped from =
Miva Merchant to QuickBooks. For example, you can configure Miva Synchro =
to send the Billing First/Last Name to the appropriate field in =
QuickBooks instead of the Shipping names, so a surprise order is not =
ruined.=20
Check out the Fields tab under the Miva Synchro Properties for your =
store.
Thanks.
Jimmy
Miva Corporation
A FindWhat.com, Inc. Company
NASDAQ: FWHT
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, December 15, 2004 2:08 PM
To: Inman, Jackie
Cc: Miva User Group Support
Subject: Re: Intuit Customer Care - In response to your QuickBooks
Feedbac k [S 1V5-WTCC]
FOR QB (FOR MIVA follows):
OK. The Dear "Name" is picking it up from the "First Name" field in the
record. What is being placed in the "First Name" name field is from the
Shipping information and that's why the e-mail is being addressed to the
person receiving the order instead of the person who placed the order.
I guess I will have to check with MIVA as they are the ones that do the
integration from the MIVA online ordering form to QB.
I will forward this message to them BUT if there's anything on QB's part =
to
fix this, let me know.
Elaine M. Montgomery
FOR MIVA Group Support:
The situation is that QB has a way of automatically e-mailing Invoices =
to
customers BUT their software uses the "First Name" field when addressing =
the
e-mail as Dear So-and-So. When an order is, say, as a gift, Miva is =
placing
the Shipping Name in QB's Account First Name field and it causes for the
e-mail to be addressed to the one receiving the gift instead of the =
person
who is giving the gift.
In other words, Miva is using the QB Account First and Last Name fields =
for
the Shipping First and Last name.
What happends when that person places a new order for himself, will QB's
Account will still appear as the First and Last Name of the previous =
order
which was some ohter name because it was a gift? Currently, the =
account's
onwner First and Last Name appears as Contact when Shipping and Billing =
are
different.
Please advise.
----- Original Message -----=20
From: "Inman, Jackie" <[email protected]>
To: <[email protected]>
Sent: Wednesday, December 15, 2004 2:41 PM
Subject: RE: Intuit Customer Care - In response to your QuickBooks =
Feedbac k
[S 1V5-WTCC]
> Elaine,
>
> Did you try this:
>
> Please go into your customer list and do an edit on one of the =
customers
> > that this has occurred. Take the shipping information off. Email =
the
> > Invoice to you. With this scenario then no name should appear.
> If you did what happened??
>
> Jacquie
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Tuesday, December 14, 2004 2:23 PM
> To: Customer Advocate04
> Subject: Re: Intuit Customer Care - In response to your QuickBooks
> Feedback [S 1V5-WTCC]
>
> << File: Feedback.html >> All I know is that EVERY time the Billing =
is
Sam
> (for example) and the
> Shipping is not to Sam but to James (most likely is a gift), I always =
have
> to manually alter the automated E-mail text because it addresses it as
Dear
> James (shipping), and it should be Sam (billing) getting the copy of =
the
> invoice, assuming is a gift, you want James only to receive the =
Packing
copy
> (with viewable price column) and Sam the Final Invoice.
>
> Elaine M. Montgomery
>
> ----- Original Message -----=20
> From: "Customer Advocate04" <[email protected]>
> To: <[email protected]>
> Sent: Tuesday, December 14, 2004 3:00 PM
> Subject: Intuit Customer Care - In response to your QuickBooks =
Feedback [S
> 1V5-WTCC]
>
>
> > Dear Elaine M. Montgomery,
> >
> > I appreciate you taking your time to submit your feedback to Intuit. =
We
> are
> > in the process of improving our products and services and your
> > feedback/Input will help us know, how, we can bring you a better or
> > different experience with Intuit, one that you will consider to be
> > exceptional. If you any insight into helping us accomplishing this
please
> > feel free of letting me know and to thank you for helping us come to =
a
> > clearer understanding of our customers needs I have included =
information
> > about the issue you inquired about. I may request more information =
to
be
> > able to give you a well-defined answer but be assured that I will =
make
> every
> > attempt to solve your original feedback.
> >
> > I have tried to duplicate this issue. I cannot not. The Email =
format
> > continues to default to the Billing name not the shipping name. =
There
is
> no
> > Preference that will change this. I even went into the template and
took
> > off the Print Billing Name. Each time I received the email it came =
back
> > with the billing name.
> >
> > Please go into your customer list and do an edit on one of the =
customers
> > that this has occurred. Take the shipping information off. Email =
the
> > Invoice to you. With this scenario then no name should appear.
> >
> > Please let me know if this is what happens.
> >
> > Sincerely,
> > Intuit Customer Care Team Jacque I Intuit Customer Care Response =
Team |
> > Customer Advocate
> >
> >
> >
> > Original Feedback Text:
> >
> > Steps:
> > Send an Invoice by e-mail service.
> >
> > Results:
> > The automated format calls for the "Shipping Name" instead of the
"Billing
> > Name" for the "Dear XX:" part of the message. In other words, if the
order
> > is a present, QB is automatically sending the invoice to the one
receiving
> > the present instead to the one who is giving the present. No one =
giving
a
> > present want for the person receiving the present to find out how =
much
the
> > present was! I've been already advised by a lot of customers that we =
are
> > sending the Invoices to the wrong person. Please advise immediately =
as
we
> > did not know we had to spend time double checking QB's actions when
> sending
> > Invoices via e-mail.
> >
> > Feedback ID: [S1V5-WTCC]