Announcement

#2 · 05-04-04, 07:22 AM

Synchro 1.51

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We were able to install it, but when we try to synchronize we get a XML
parsing error and we were wondering if this is an isolated problem (us)
or if it's an overall problem (all users out there).

Julie <[email protected]> wrote:

I still can't get 1.5 to install correctly.

----- Original Message -----
From: "Elaine Montgomery"
To: "Synchro Users"
Sent: Tuesday, May 04, 2004 8:32 AM
Subject: [scu] Synchro 1.51

> Could I get a few replies of anyone successfully using v1.51?

_____

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#3 · 05-04-04, 08:21 AM

Synchro 1.51

Hi Julie,

Miva Synchro v1.51 still has an issue with some special characters in the
Customer fields when synchronizing. Development is aware of this and will
release an update that addresses this. In the meantime, you could edit the
customer info in Miva Merchant to remove any special characters. You can
look in the synchro log to see which one it is having a problem with.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 8:22 AM
To: Synchro Users
Subject: Re: [scu] Synchro 1.51

We were able to install it, but when we try to synchronize we get a XML
parsing error and we were wondering if this is an isolated problem (us)
or if it's an overall problem (all users out there).

Julie <[email protected]> wrote:

I still can't get 1.5 to install correctly.

----- Original Message -----
From: "Elaine Montgomery"
To: "Synchro Users"
Sent: Tuesday, May 04, 2004 8:32 AM
Subject: [scu] Synchro 1.51

> Could I get a few replies of anyone successfully using v1.51?

_____

Do you Yahoo!?
Win a $20,000 Career Makeover at Yahoo! HotJobs
<http://pa.yahoo.com/*http://us.rd.ya...bs_mail_signat
ure_footer_textlink/evt=23983/*http://hotjobs.sweepstakes.yahoo.com/care
ermakeover>

#4 · 05-06-04, 01:05 PM

Synchro 1.51

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Hi Elaine,

You also need to make sure you are using Miva Synchro v1.51. A lot of
these
XML errors were fixed in that version. Looking at these logs, it looks
like
you are running an older version.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
A FindWhat Company
NASDAQ: FWHT
(858) 490-2570
Mon. - Fri., 9am - 5pm (PT)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> ">http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> </A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 5:10 PM
To: Miva User Group Support
Subject: RE: [scu] Synchro 1.51

I have other 3 customers that want Miva Synchro but before they start
screaming I want to find out what characters are causing the problem.
That
way I can clear the path before they install this feature.

I've added all 3 logs: merchxml, qbxml & synchro.

Elaine M.

Miva User Group Support <[email protected]> wrote:

Ok. Well, have you sent the logs into Miva Support already? If not, you
can
forward them straight to this email address.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
A FindWhat Company
NASDAQ: FWHT
(858) 490-2570
Mon. - Fri., 9am - 5pm (PT)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> ">http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> </A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 2:56 PM
To: Miva User Group Support
Subject: RE: [scu] Synchro 1.51

I have a paid Support Plan from Miva and I've provided all this
information
to Support and I hope that they can let me know what is causing the
error
especially if is a special character entered by us. We've only have 10%
of
our products and we will certianly will want to know what special
characters
to avoid before we add the other 90% of our products.

Miva User Group Support <[email protected]> wrote:

Hi Elaine,

You'll want to look at the previous few lines to see what it was last
working on. Then, in Miva Merchant, check to see if that item or
customer
has any special characters in it. These are what is causing the error. A
formal update to Miva Synchro will be released by Development.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
A FindWhat Company
NASDAQ: FWHT
(858) 490-2570
Mon. - Fri., 9am - 5pm (PT)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> ">http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> </A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 12:10 PM
To: Miva User Group Support
Subject: RE: [scu] Synchro 1.51

I know of others that are using v1.51 and are synchronizing
successfully.
I'm getting this particular error and how do I find out what exactly
causes
this error (last entry from the synchro log):

QuickBooks Error: Error communicating with QuickBooks: QuickBooks found
an
error when parsing the provided XML text stream.

Miva User Group Support <[email protected]> wrote:

In Miva Synchro, under Properties, you'll see the Synchronization log.
That
log tells you each step Miva Synchro is going through. The last step
before
any error will usually be the one causing the error.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> ">http://www.miva.com/support/faqs <http://www.miva.com/support/faqs> </A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 9:46 AM
To: Miva User Group Support
Subject: RE: [scu] Synchro 1.51

Which log should we look into, the merchxml.log or qbxml.log or another
log?

Elaine M. Montgomery

Miva User Group Support <[email protected]> wrote:

Hi Julie,

Miva Synchro v1.51 still has an issue with some special characters in
the
Customer fields when synchronizing. Development is aware of this and
will
release an update that addresses this. In the meantime, you could edit
the
customer info in Miva Merchant to remove any special characters. You can
look in the synchro log to see which one it is having a problem with.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************

-----Original Message-----
From: Elaine Montgomery [mailto:[email protected]]
Sent: Tuesday, May 04, 2004 8:22 AM
To: Synchro Users
Subject: Re: [scu] Synchro 1.51

We were able to install it, but when we try to synchronize we get a XML
parsing error and we were wondering if this is an isolated problem (us)
or if it's an overall problem (all users out there).

Julie wrote:

I still can't get 1.5 to install correctly.

----- Original Message -----
From: "Elaine Montgomery"
To: "Synchro Users"
Sent: Tuesday, May 04, 2004 8:32 AM
Subject: [scu] Synchro 1.51

> Could I get a few replies of anyone successfully using v1.51?

_____

Do you Yahoo!?
Win a $20,000 Career Makeover at Yahoo! HotJobs

ure_footer_textlink/evt=23983/*http://hotjobs.sweepstakes.yahoo.com/care
ermakeover>

Announcement

Synchro 1.51

Synchro 1.51

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