re-download orders

Development request..... please create an order number range to =
"re-download" orders. =20

I have 4 sources "feeding" QuickBooks..... (Internet, Shop, mail order, =
phone order). Because of the way that QB handles "next order number", =
when manually creating an order if the operator forgets to clear the =
"mm-" in front, it creates an order that synchro sees as an "already =
existing" order and will not download that order. At times this may =
not be picked up until several orders later and I discover a "missing" =
order in QB that is in Miva. I need to go back say 20 or 30 orders and =
re download. This takes for ever to pickup that single missing order. =
A range option would allow me to go grab just the missing order after I =
corrected the "duplicate" number issue in QB.

re-download orders



Hi Bruce,
Synchro handles the inventory side OK for me. It takes a long time to =
synchronize orders so I just do it once a day so if you need closer =
inventory synchronization than that, just be prepared for a wait each =
time you synchronize. The "real" problem with Synchro is in how it =
handles customers. When it creates customers it uses just the login =
name to create the customer in QB.... this is worthless with respect to =
finding customers while on the phone with them or if they do business =
with you in different ways. I do have a request out to do this =
differently but I don't have any idea if they will act on it. Last I =
herd was that the question/suggestion was moved to development but =
development hasn't commented on it yet.... Also, synchro doesn't =
handle "other" charges from Merchant modules... hence my request =
today.... =20

In general, I think Synchro has potential to be very good..... but =
only if they look at and incorporate how businesses really run. Not =
just look at it from a miva/internet side. While there are many =
Internet only business out there, I am finding that there are many more =
that actually take a sale from where ever it is generated.... which =
includes other than the Miva Merchant system..... =20


Synchro support folks...... Any information on implementing the =
"customer last name - login ID" suggestion to get a handle on customers =
yet??



Dean....

>>> Bruce Vrieling <[email protected]> 04/06/04 08:36AM >>>
Hi,

I saw your email on the synchro list, and hoped you might have time for =

a quick question. I am not a Miva or Synchro user, but hope to be=20
shortly.

I noticed that your business has more than one "face", ie. not *all* of =

your sales are through Miva. How well does Synchro handle that sort of=20
setup? For example, when inventory decreases because you sold something =

through "mail order" or "phone order" (ie. a non-Miva sale, directly=20
into QB), does Synchro alert Miva to that fact?

I have read specs on some other software which doesn't handle this =
well,=20
and was hoping Synchro would. Some software assume all sales are =
through=20
the web, and never consider that inventory might decrease in QB for any =

other reason.

Thanks for your time.

...Bruce

-----Original Message-----
From: mayedean [mailto:[email protected]]=20
Sent: Tuesday, April 06, 2004 7:19 AM
To: synchro-users
Subject: [scu] re-download orders


Development request..... please create an order number range to=20
"re-download" orders. =20

I have 4 sources "feeding" QuickBooks..... (Internet, Shop, mail order, =

phone order). Because of the way that QB handles "next order number",=20
when manually creating an order if the operator forgets to clear the=20
"mm-" in front, it creates an order that synchro sees as an "already=20
existing" order and will not download that order. At times this may =
not=20
be picked up until several orders later and I discover a "missing" =
order=20
in QB that is in Miva. I need to go back say 20 or 30 orders and re=20
download. This takes for ever to pickup that single missing order. A=20
range option would allow me to go grab just the missing order after I=20
corrected the "duplicate" number issue in QB.

re-download orders



In Miva Synchro v1.5 and higher, there is a feature where you can specify a
sequence of order numbers. Instructions for this are on page 35 of the Miva
Synchro User Guide. <A HREF ="http://www.miva.com/docs/synchro/SynchroGuide150.pdf">http://www.miva.com/docs/synchro/SynchroGuide150.pdf</A>

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Dean Mayes [mailto:[email protected]]
Sent: Tuesday, April 06, 2004 4:19 AM
To: [email protected]
Subject: [scu] re-download orders


Development request..... please create an order number range to
"re-download" orders.

I have 4 sources "feeding" QuickBooks..... (Internet, Shop, mail order,
phone order). Because of the way that QB handles "next order number", when
manually creating an order if the operator forgets to clear the "mm-" in
front, it creates an order that synchro sees as an "already existing" order
and will not download that order. At times this may not be picked up until
several orders later and I discover a "missing" order in QB that is in Miva.
I need to go back say 20 or 30 orders and re download. This takes for ever
to pickup that single missing order. A range option would allow me to go
grab just the missing order after I corrected the "duplicate" number issue
in QB.

re-download orders



Thank you.... I am sorry for not seeing that. I try to do my home work =
before sending out questions. When in doubt, I should read the =
instructions....:) =20

Thanks...
Dean..

>>> Miva User Group Support <[email protected]> 04/06/04 05:02PM =
>>>
In Miva Synchro v1.5 and higher, there is a feature where you can =
specify a
sequence of order numbers. Instructions for this are on page 35 of the =
Miva
Synchro User Guide. =
<A HREF ="http://www.miva.com/docs/synchro/SynchroGuide150.pdf=20">http://www.miva.com/docs/synchro/SynchroGuide150.pdf=20</A>

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs=20">http://www.miva.com/support/faqs=20</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Dean Mayes [mailto:[email protected]]=20
Sent: Tuesday, April 06, 2004 4:19 AM
To: [email protected]=20
Subject: [scu] re-download orders


Development request..... please create an order number range to
"re-download" orders. =20

I have 4 sources "feeding" QuickBooks..... (Internet, Shop, mail order,
phone order). Because of the way that QB handles "next order number", =
when
manually creating an order if the operator forgets to clear the "mm-" =
in
front, it creates an order that synchro sees as an "already existing" =
order
and will not download that order. At times this may not be picked up =
until
several orders later and I discover a "missing" order in QB that is in =
Miva.
I need to go back say 20 or 30 orders and re download. This takes for =
ever
to pickup that single missing order. A range option would allow me to =
go
grab just the missing order after I corrected the "duplicate" number =
issue
in QB.