Synchro Upgrade

The new upgrade is fabulous!!! I love the field mapping and am so glad my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for payment
information, all I keep getting is an error communicating with Miva Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Synchro Upgrade



Hi Tiffany,

Yes, there was a module update that should have applied to your store
automatically. The module is v1.5001. You can find the module on your PC in
the default directory for Miva Synchro, usually C:Program FilesMivaMiva
Synchro.

For the payment error, could you send me your log files offline to
[email protected].

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]
Sent: Thursday, March 04, 2004 11:43 AM
To: Synchro Users
Subject: [scu] Synchro Upgrade


The new upgrade is fabulous!!! I love the field mapping and am so glad my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for payment
information, all I keep getting is an error communicating with Miva Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Synchro Upgrade



Jimmy,

When you have an answer on the payment method, please post the answer.
We've had the same problem (PayPal gets set correctly, but everything =
else
gets set to American Express). This has been the case since beta and =
we had
to update the QB payment entry manually. =20

Under Properties:Orders, we have "Create/Use Miva Merchant Payment =
method
set. Can it be that we had all of the payment methods already defined =
in QB
before we ever used Miva Synchro?

Thanks,
Arnold
[email protected]
www.egetbetter.com =20


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]=20
Sent: Monday, March 08, 2004 10:05 AM
To: 'Tiffany Shacklett'; Synchro Users
Subject: RE: [scu] Synchro Upgrade

Hi Tiffany,

Yes, there was a module update that should have applied to your store
automatically. The module is v1.5001. You can find the module on your =
PC in
the default directory for Miva Synchro, usually C:Program =
FilesMivaMiva
Synchro.

For the payment error, could you send me your log files offline to
[email protected].

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]
Sent: Thursday, March 04, 2004 11:43 AM
To: Synchro Users
Subject: [scu] Synchro Upgrade


The new upgrade is fabulous!!! I love the field mapping and am so glad =
my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for =
payment
information, all I keep getting is an error communicating with Miva =
Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. =
I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Synchro Upgrade



Manual update of payment entry?? Is there anybody out there that the =
payment method is updating correctly? If so, would you let me know =
what your process was for installing?=20

If there are any other pre-install tricks I would appreciate hearing =
them. I had installation on my agenda for this afternoon but I really =
don't want to go into every order to up date payment method (or =
anything else for that matter) any suggestions would be much =
appreciated.

I just upgraded from QB2003 Premier to QB2004 Premier.

Thanks....
Dean....

>>> "egetbetterCustomerService" <[email protected]> 03/09/04 =
01:08AM >>>
Jimmy,

When you have an answer on the payment method, please post the answer.
We've had the same problem (PayPal gets set correctly, but everything =
else
gets set to American Express). This has been the case since beta and =
we had
to update the QB payment entry manually. =20

Under Properties:Orders, we have "Create/Use Miva Merchant Payment =
method
set. Can it be that we had all of the payment methods already defined =
in QB
before we ever used Miva Synchro?

Thanks,
Arnold
[email protected]=20
www.egetbetter.com =20


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]=20
Sent: Monday, March 08, 2004 10:05 AM
To: 'Tiffany Shacklett'; Synchro Users
Subject: RE: [scu] Synchro Upgrade

Hi Tiffany,

Yes, there was a module update that should have applied to your store
automatically. The module is v1.5001. You can find the module on your =
PC in
the default directory for Miva Synchro, usually C:Program =
FilesMivaMiva
Synchro.

For the payment error, could you send me your log files offline to
[email protected].

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs=20">http://www.miva.com/support/faqs=20</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]=20
Sent: Thursday, March 04, 2004 11:43 AM
To: Synchro Users
Subject: [scu] Synchro Upgrade


The new upgrade is fabulous!!! I love the field mapping and am so glad =
my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for =
payment
information, all I keep getting is an error communicating with Miva =
Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. =
I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com=20
[email protected]=20

Synchro Upgrade



In a recent post to this group, I think I saw a reference about Synchro
version 2.0. Was I dreaming?


Tina
Silomark House of Gifts, LLC
<A HREF ="http://www.silomarkhouse.com">http://www.silomarkhouse.com</A>

Cradle to Kindergarten
<A HREF ="http://wwwlcradletokindergarten.com">http://wwwlcradletokindergarten.com</A>



----- Original Message -----
From: "Dean Mayes" <[email protected]>
To: <[email protected]>
Sent: Tuesday, March 09, 2004 6:09 AM
Subject: RE: [scu] Synchro Upgrade


Manual update of payment entry?? Is there anybody out there that the payment
method is updating correctly? If so, would you let me know what your
process was for installing?

If there are any other pre-install tricks I would appreciate hearing them.
I had installation on my agenda for this afternoon but I really don't want
to go into every order to up date payment method (or anything else for that
matter) any suggestions would be much appreciated.

I just upgraded from QB2003 Premier to QB2004 Premier.

Thanks....
Dean....

>>> "egetbetterCustomerService" <[email protected]> 03/09/04 01:08AM
>>>
Jimmy,

When you have an answer on the payment method, please post the answer.
We've had the same problem (PayPal gets set correctly, but everything else
gets set to American Express). This has been the case since beta and we had
to update the QB payment entry manually.

Under Properties:Orders, we have "Create/Use Miva Merchant Payment method
set. Can it be that we had all of the payment methods already defined in QB
before we ever used Miva Synchro?

Thanks,
Arnold
[email protected]
www.egetbetter.com


=================================================

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Monday, March 08, 2004 10:05 AM
To: 'Tiffany Shacklett'; Synchro Users
Subject: RE: [scu] Synchro Upgrade

Hi Tiffany,

Yes, there was a module update that should have applied to your store
automatically. The module is v1.5001. You can find the module on your PC in
the default directory for Miva Synchro, usually C:Program FilesMivaMiva
Synchro.

For the payment error, could you send me your log files offline to
[email protected].

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]
Sent: Thursday, March 04, 2004 11:43 AM
To: Synchro Users
Subject: [scu] Synchro Upgrade


The new upgrade is fabulous!!! I love the field mapping and am so glad my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for payment
information, all I keep getting is an error communicating with Miva Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Synchro Upgrade



Sometime in the past few week I think I saw mention of Miva 2.0 about to be
released. Was I dreaming?

Tina
Silomark House of Gifts, LLC
<A HREF ="http://www.silomarkhouse.com">http://www.silomarkhouse.com</A>

Cradle To Kindergarten
<A HREF ="http://www.cradletokindergarten.com">http://www.cradletokindergarten.com</A>

----- Original Message -----
From: "Dean Mayes" <[email protected]>
To: <[email protected]>
Sent: Tuesday, March 09, 2004 6:09 AM
Subject: RE: [scu] Synchro Upgrade


Manual update of payment entry?? Is there anybody out there that the payment
method is updating correctly? If so, would you let me know what your
process was for installing?

If there are any other pre-install tricks I would appreciate hearing them.
I had installation on my agenda for this afternoon but I really don't want
to go into every order to up date payment method (or anything else for that
matter) any suggestions would be much appreciated.

I just upgraded from QB2003 Premier to QB2004 Premier.

Thanks....
Dean....

>>> "egetbetterCustomerService" <[email protected]> 03/09/04 01:08AM
>>>
Jimmy,

When you have an answer on the payment method, please post the answer.
We've had the same problem (PayPal gets set correctly, but everything else
gets set to American Express). This has been the case since beta and we had
to update the QB payment entry manually.

Under Properties:Orders, we have "Create/Use Miva Merchant Payment method
set. Can it be that we had all of the payment methods already defined in QB
before we ever used Miva Synchro?

Thanks,
Arnold
[email protected]
www.egetbetter.com


=================================================

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Monday, March 08, 2004 10:05 AM
To: 'Tiffany Shacklett'; Synchro Users
Subject: RE: [scu] Synchro Upgrade

Hi Tiffany,

Yes, there was a module update that should have applied to your store
automatically. The module is v1.5001. You can find the module on your PC in
the default directory for Miva Synchro, usually C:Program FilesMivaMiva
Synchro.

For the payment error, could you send me your log files offline to
[email protected].

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]
Sent: Thursday, March 04, 2004 11:43 AM
To: Synchro Users
Subject: [scu] Synchro Upgrade


The new upgrade is fabulous!!! I love the field mapping and am so glad my
orders with assembled items are importing.

A couple things...

First, when I try out the very nifty-sounding SynchroHelper tool for payment
information, all I keep getting is an error communicating with Miva Merchant
dialog box. Any idea as to why this is happening? Is there a connector
module upgrade that I need to install and didn't see on the ftp site?

Also, I still can't get Synchro to import payment terms correctly.
Everything but PayPal defaults to the first term in the QB terms list. I
have it set to create/use the miva merchant terms but it is ignoring me
(except for the paypal orders). Any ideas here?

TIA,

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

Synchro Upgrade



Arnold,

Are you by chance using Authorize.net? I find it a strange coincidence that
SynchroHelper won't retrieve payment information either. Maybe Authorize is
the common denominator. Is anyone out there getting their payment terms to
import correctly, or getting the SynchoHelper to download CC information? If
so, what payment gateway are you using?

Jimmy,

I have since changed synchro to use a fixed generic term "credit card" so
I'm not sure my log files will be of much use.

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

----- Original Message -----
From: "egetbetterCustomerService" <[email protected]>
To: "'Miva User Group Support'" <[email protected]>; "'Synchro Users'"
<[email protected]>
Sent: Monday, March 08, 2004 10:08 PM
Subject: RE: [scu] Synchro Upgrade


> Jimmy,
>
> When you have an answer on the payment method, please post the answer.
> We've had the same problem (PayPal gets set correctly, but everything else
> gets set to American Express). This has been the case since beta and we
had
> to update the QB payment entry manually.
>
> Under Properties:Orders, we have "Create/Use Miva Merchant Payment method
> set. Can it be that we had all of the payment methods already defined in
QB
> before we ever used Miva Synchro?
>
> Thanks,
> Arnold
> [email protected]
> www.egetbetter.com
>
>
> =================================================
>
> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]
> Sent: Monday, March 08, 2004 10:05 AM
> To: 'Tiffany Shacklett'; Synchro Users
> Subject: RE: [scu] Synchro Upgrade
>
> Hi Tiffany,
>
> Yes, there was a module update that should have applied to your store
> automatically. The module is v1.5001. You can find the module on your PC
in
> the default directory for Miva Synchro, usually C:Program FilesMivaMiva
> Synchro.
>
> For the payment error, could you send me your log files offline to
> [email protected].
>
> Thanks.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
> ***********************************
> Do you have questions? We have answers!
> Check out our FAQ at:
> <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> ***********************************
> NEW! Miva Service Club
> Starting at only $149/yr.
> Visit www.miva.com/support for details.
> ***********************************
>
>
>
> -----Original Message-----
> From: Tiffany Shacklett [mailto:[email protected]]
> Sent: Thursday, March 04, 2004 11:43 AM
> To: Synchro Users
> Subject: [scu] Synchro Upgrade
>
>
> The new upgrade is fabulous!!! I love the field mapping and am so glad my
> orders with assembled items are importing.
>
> A couple things...
>
> First, when I try out the very nifty-sounding SynchroHelper tool for
payment
> information, all I keep getting is an error communicating with Miva
Merchant
> dialog box. Any idea as to why this is happening? Is there a connector
> module upgrade that I need to install and didn't see on the ftp site?
>
> Also, I still can't get Synchro to import payment terms correctly.
> Everything but PayPal defaults to the first term in the QB terms list. I
> have it set to create/use the miva merchant terms but it is ignoring me
> (except for the paypal orders). Any ideas here?
>
> TIA,
>
> Tiffany Shacklett
>
> The Glowsource
> 1308 N. Inyo Street, Ste B
> Ridgecrest, CA. 93555
> 877-456-4969
> 760-499-1999
> 760-499-1998 (fax)
> www.glowsource.com
> [email protected]
>
>

Synchro Upgrade



Tiffany,

We use linkpoint, so the problem must be broader in scope, although it =
is
strange that PayPal manages to get set its payment option (it being a
separate module). I have a sneaking suspicion that the problem has
something to do with the payment type already being defined in QB prior =
to
MivaSynchro entering the picture. In our case, I'm pretty sure it was
MivaSynchro that created the first "PayPal" payment type.

Also, in regards to the CC info, there were earlier posts to this group =
but
I don't know what the final verdict was. I seem to recall there was a
problem with security and QB not allowing it. I'm sure Jimmy will have =
the
answer to that one.

I'm a little reluctant to install the latest version b.c. the old one =
is
working adequately and the last time I upgraded (from beta version to =
first
MivaSynchro release), it took a lot of time and a lot of tweaking to =
get
things working again. =20

Arnold
[email protected]
www.egetbetter.com=20

=20

-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]=20
Sent: Tuesday, March 09, 2004 12:41 PM
To: Synchro Users
Subject: Re: [scu] Synchro Upgrade

Arnold,

Are you by chance using Authorize.net? I find it a strange coincidence =
that
SynchroHelper won't retrieve payment information either. Maybe =
Authorize is
the common denominator. Is anyone out there getting their payment terms =
to
import correctly, or getting the SynchoHelper to download CC =
information? If
so, what payment gateway are you using?

Jimmy,

I have since changed synchro to use a fixed generic term "credit card" =
so
I'm not sure my log files will be of much use.

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

----- Original Message -----=20
From: "egetbetterCustomerService" <[email protected]>
To: "'Miva User Group Support'" <[email protected]>; "'Synchro =
Users'"
<[email protected]>
Sent: Monday, March 08, 2004 10:08 PM
Subject: RE: [scu] Synchro Upgrade


> Jimmy,
>
> When you have an answer on the payment method, please post the =
answer.
> We've had the same problem (PayPal gets set correctly, but everything =
else
> gets set to American Express). This has been the case since beta and =
we
had
> to update the QB payment entry manually.
>
> Under Properties:Orders, we have "Create/Use Miva Merchant Payment =
method
> set. Can it be that we had all of the payment methods already =
defined in
QB
> before we ever used Miva Synchro?
>
> Thanks,
> Arnold
> [email protected]
> www.egetbetter.com
>
>
> =
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3 D=3D=3D=3D=3D=3D=3D=3D=
=3D
>
> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]
> Sent: Monday, March 08, 2004 10:05 AM
> To: 'Tiffany Shacklett'; Synchro Users
> Subject: RE: [scu] Synchro Upgrade
>
> Hi Tiffany,
>
> Yes, there was a module update that should have applied to your store
> automatically. The module is v1.5001. You can find the module on your =
PC
in
> the default directory for Miva Synchro, usually C:Program =
FilesMivaMiva
> Synchro.
>
> For the payment error, could you send me your log files offline to
> [email protected].
>
> Thanks.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
> ***********************************
> Do you have questions? We have answers!
> Check out our FAQ at:
> <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> ***********************************
> NEW! Miva Service Club
> Starting at only $149/yr.
> Visit www.miva.com/support for details.
> ***********************************
>
>
>
> -----Original Message-----
> From: Tiffany Shacklett [mailto:[email protected]]
> Sent: Thursday, March 04, 2004 11:43 AM
> To: Synchro Users
> Subject: [scu] Synchro Upgrade
>
>
> The new upgrade is fabulous!!! I love the field mapping and am so =
glad my
> orders with assembled items are importing.
>
> A couple things...
>
> First, when I try out the very nifty-sounding SynchroHelper tool for
payment
> information, all I keep getting is an error communicating with Miva
Merchant
> dialog box. Any idea as to why this is happening? Is there a =
connector
> module upgrade that I need to install and didn't see on the ftp site?
>
> Also, I still can't get Synchro to import payment terms correctly.
> Everything but PayPal defaults to the first term in the QB terms =
list. I
> have it set to create/use the miva merchant terms but it is ignoring =
me
> (except for the paypal orders). Any ideas here?
>
> TIA,
>
> Tiffany Shacklett
>
> The Glowsource
> 1308 N. Inyo Street, Ste B
> Ridgecrest, CA. 93555
> 877-456-4969
> 760-499-1999
> 760-499-1998 (fax)
> www.glowsource.com
> [email protected]
>
>

Synchro Upgrade



Arnold,

We had PayPal defined before we began using Synchro, so I doubt that is the
problem. One of my earlier theories was the opposite of yours; that you had
to have all the terms predefined in Quickbooks before it would work.
However, as you know, that is not the case. I guess it's back to the drawing
board...

My CC problem has to do with a new feature that came along with the upgrade
called SynchroHelper that should "retrieve" the payment info associated with
a particular invoice/sales receipt and allow you to cut and paste that info
into the QB customer db. It doesn't import the info directly, but it should
help prevent data entry errors. If you haven't installed the upgrade, I
personally recommend that you do so. The install was painless, it runs a lot
smoother, and fixes a lot of the problems. The only tweaking I had to do to
make it consistent with the previous version was to get it to import new
customers using the bill-to rather than the ship-to name, but that was easy
to do.

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

----- Original Message -----
From: "egetbetterCustomerService" <[email protected]>
To: "'Tiffany Shacklett'" <[email protected]>
Cc: <[email protected]>
Sent: Tuesday, March 09, 2004 9:54 PM
Subject: RE: [scu] Synchro Upgrade


> Tiffany,
>
> We use linkpoint, so the problem must be broader in scope, although it is
> strange that PayPal manages to get set its payment option (it being a
> separate module). I have a sneaking suspicion that the problem has
> something to do with the payment type already being defined in QB prior to
> MivaSynchro entering the picture. In our case, I'm pretty sure it was
> MivaSynchro that created the first "PayPal" payment type.
>
> Also, in regards to the CC info, there were earlier posts to this group
but
> I don't know what the final verdict was. I seem to recall there was a
> problem with security and QB not allowing it. I'm sure Jimmy will have
the
> answer to that one.
>
> I'm a little reluctant to install the latest version b.c. the old one is
> working adequately and the last time I upgraded (from beta version to
first
> MivaSynchro release), it took a lot of time and a lot of tweaking to get
> things working again.
>
> Arnold
> [email protected]
> www.egetbetter.com
>
>
>
> -----Original Message-----
> From: Tiffany Shacklett [mailto:[email protected]]
> Sent: Tuesday, March 09, 2004 12:41 PM
> To: Synchro Users
> Subject: Re: [scu] Synchro Upgrade
>
> Arnold,
>
> Are you by chance using Authorize.net? I find it a strange coincidence
that
> SynchroHelper won't retrieve payment information either. Maybe Authorize
is
> the common denominator. Is anyone out there getting their payment terms to
> import correctly, or getting the SynchoHelper to download CC information?
If
> so, what payment gateway are you using?
>
> Jimmy,
>
> I have since changed synchro to use a fixed generic term "credit card" so
> I'm not sure my log files will be of much use.
>
> Tiffany Shacklett
>
> The Glowsource
> 1308 N. Inyo Street, Ste B
> Ridgecrest, CA. 93555
> 877-456-4969
> 760-499-1999
> 760-499-1998 (fax)
> www.glowsource.com
> [email protected]
>
> ----- Original Message -----
> From: "egetbetterCustomerService" <[email protected]>
> To: "'Miva User Group Support'" <[email protected]>; "'Synchro Users'"
> <[email protected]>
> Sent: Monday, March 08, 2004 10:08 PM
> Subject: RE: [scu] Synchro Upgrade
>
>
> > Jimmy,
> >
> > When you have an answer on the payment method, please post the answer.
> > We've had the same problem (PayPal gets set correctly, but everything
else
> > gets set to American Express). This has been the case since beta and we
> had
> > to update the QB payment entry manually.
> >
> > Under Properties:Orders, we have "Create/Use Miva Merchant Payment
method
> > set. Can it be that we had all of the payment methods already defined
in
> QB
> > before we ever used Miva Synchro?
> >
> > Thanks,
> > Arnold
> > [email protected]
> > www.egetbetter.com
> >
> >
> > =================================================
> >
> > -----Original Message-----
> > From: Miva User Group Support [mailto:[email protected]]
> > Sent: Monday, March 08, 2004 10:05 AM
> > To: 'Tiffany Shacklett'; Synchro Users
> > Subject: RE: [scu] Synchro Upgrade
> >
> > Hi Tiffany,
> >
> > Yes, there was a module update that should have applied to your store
> > automatically. The module is v1.5001. You can find the module on your PC
> in
> > the default directory for Miva Synchro, usually C:Program
FilesMivaMiva
> > Synchro.
> >
> > For the payment error, could you send me your log files offline to
> > [email protected].
> >
> > Thanks.
> >
> > Jimmy
> > Miva Support Engineer
> > Please REPLY to keep message history.
> >
> > Miva Corporation
> > (858) 490-2570
> > Mon. - Fri., 9am - 5pm (PST)
> >
> > ***********************************
> > Do you have questions? We have answers!
> > Check out our FAQ at:
> > <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> > ***********************************
> > NEW! Miva Service Club
> > Starting at only $149/yr.
> > Visit www.miva.com/support for details.
> > ***********************************
> >
> >
> >
> > -----Original Message-----
> > From: Tiffany Shacklett [mailto:[email protected]]
> > Sent: Thursday, March 04, 2004 11:43 AM
> > To: Synchro Users
> > Subject: [scu] Synchro Upgrade
> >
> >
> > The new upgrade is fabulous!!! I love the field mapping and am so glad
my
> > orders with assembled items are importing.
> >
> > A couple things...
> >
> > First, when I try out the very nifty-sounding SynchroHelper tool for
> payment
> > information, all I keep getting is an error communicating with Miva
> Merchant
> > dialog box. Any idea as to why this is happening? Is there a connector
> > module upgrade that I need to install and didn't see on the ftp site?
> >
> > Also, I still can't get Synchro to import payment terms correctly.
> > Everything but PayPal defaults to the first term in the QB terms list. I
> > have it set to create/use the miva merchant terms but it is ignoring me
> > (except for the paypal orders). Any ideas here?
> >
> > TIA,
> >
> > Tiffany Shacklett
> >
> > The Glowsource
> > 1308 N. Inyo Street, Ste B
> > Ridgecrest, CA. 93555
> > 877-456-4969
> > 760-499-1999
> > 760-499-1998 (fax)
> > www.glowsource.com
> > [email protected]
> >
> >

Synchro Upgrade



Hi Users,

We found the bug with the Payment Terms not being read from Miva Merchant.
We're working on a patch for that right now. I'll post when it is available.
An email will be sent to registered users also.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Tiffany Shacklett [mailto:[email protected]]
Sent: Wednesday, March 10, 2004 8:37 AM
To: Synchro Users
Subject: Re: [scu] Synchro Upgrade


Arnold,

We had PayPal defined before we began using Synchro, so I doubt that is the
problem. One of my earlier theories was the opposite of yours; that you had
to have all the terms predefined in Quickbooks before it would work.
However, as you know, that is not the case. I guess it's back to the drawing
board...

My CC problem has to do with a new feature that came along with the upgrade
called SynchroHelper that should "retrieve" the payment info associated with
a particular invoice/sales receipt and allow you to cut and paste that info
into the QB customer db. It doesn't import the info directly, but it should
help prevent data entry errors. If you haven't installed the upgrade, I
personally recommend that you do so. The install was painless, it runs a lot
smoother, and fixes a lot of the problems. The only tweaking I had to do to
make it consistent with the previous version was to get it to import new
customers using the bill-to rather than the ship-to name, but that was easy
to do.

Tiffany Shacklett

The Glowsource
1308 N. Inyo Street, Ste B
Ridgecrest, CA. 93555
877-456-4969
760-499-1999
760-499-1998 (fax)
www.glowsource.com
[email protected]

----- Original Message -----
From: "egetbetterCustomerService" <[email protected]>
To: "'Tiffany Shacklett'" <[email protected]>
Cc: <[email protected]>
Sent: Tuesday, March 09, 2004 9:54 PM
Subject: RE: [scu] Synchro Upgrade


> Tiffany,
>
> We use linkpoint, so the problem must be broader in scope, although it is
> strange that PayPal manages to get set its payment option (it being a
> separate module). I have a sneaking suspicion that the problem has
> something to do with the payment type already being defined in QB prior to
> MivaSynchro entering the picture. In our case, I'm pretty sure it was
> MivaSynchro that created the first "PayPal" payment type.
>
> Also, in regards to the CC info, there were earlier posts to this group
but
> I don't know what the final verdict was. I seem to recall there was a
> problem with security and QB not allowing it. I'm sure Jimmy will have
the
> answer to that one.
>
> I'm a little reluctant to install the latest version b.c. the old one is
> working adequately and the last time I upgraded (from beta version to
first
> MivaSynchro release), it took a lot of time and a lot of tweaking to get
> things working again.
>
> Arnold
> [email protected]
> www.egetbetter.com
>
>
>
> -----Original Message-----
> From: Tiffany Shacklett [mailto:[email protected]]
> Sent: Tuesday, March 09, 2004 12:41 PM
> To: Synchro Users
> Subject: Re: [scu] Synchro Upgrade
>
> Arnold,
>
> Are you by chance using Authorize.net? I find it a strange coincidence
that
> SynchroHelper won't retrieve payment information either. Maybe Authorize
is
> the common denominator. Is anyone out there getting their payment terms to
> import correctly, or getting the SynchoHelper to download CC information?
If
> so, what payment gateway are you using?
>
> Jimmy,
>
> I have since changed synchro to use a fixed generic term "credit card" so
> I'm not sure my log files will be of much use.
>
> Tiffany Shacklett
>
> The Glowsource
> 1308 N. Inyo Street, Ste B
> Ridgecrest, CA. 93555
> 877-456-4969
> 760-499-1999
> 760-499-1998 (fax)
> www.glowsource.com
> [email protected]
>
> ----- Original Message -----
> From: "egetbetterCustomerService" <[email protected]>
> To: "'Miva User Group Support'" <[email protected]>; "'Synchro Users'"
> <[email protected]>
> Sent: Monday, March 08, 2004 10:08 PM
> Subject: RE: [scu] Synchro Upgrade
>
>
> > Jimmy,
> >
> > When you have an answer on the payment method, please post the answer.
> > We've had the same problem (PayPal gets set correctly, but everything
else
> > gets set to American Express). This has been the case since beta and we
> had
> > to update the QB payment entry manually.
> >
> > Under Properties:Orders, we have "Create/Use Miva Merchant Payment
method
> > set. Can it be that we had all of the payment methods already defined
in
> QB
> > before we ever used Miva Synchro?
> >
> > Thanks,
> > Arnold
> > [email protected]
> > www.egetbetter.com
> >
> >
> > =================================================
> >
> > -----Original Message-----
> > From: Miva User Group Support [mailto:[email protected]]
> > Sent: Monday, March 08, 2004 10:05 AM
> > To: 'Tiffany Shacklett'; Synchro Users
> > Subject: RE: [scu] Synchro Upgrade
> >
> > Hi Tiffany,
> >
> > Yes, there was a module update that should have applied to your store
> > automatically. The module is v1.5001. You can find the module on your PC
> in
> > the default directory for Miva Synchro, usually C:Program
FilesMivaMiva
> > Synchro.
> >
> > For the payment error, could you send me your log files offline to
> > [email protected].
> >
> > Thanks.
> >
> > Jimmy
> > Miva Support Engineer
> > Please REPLY to keep message history.
> >
> > Miva Corporation
> > (858) 490-2570
> > Mon. - Fri., 9am - 5pm (PST)
> >
> > ***********************************
> > Do you have questions? We have answers!
> > Check out our FAQ at:
> > <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> > ***********************************
> > NEW! Miva Service Club
> > Starting at only $149/yr.
> > Visit www.miva.com/support for details.
> > ***********************************
> >
> >
> >
> > -----Original Message-----
> > From: Tiffany Shacklett [mailto:[email protected]]
> > Sent: Thursday, March 04, 2004 11:43 AM
> > To: Synchro Users
> > Subject: [scu] Synchro Upgrade
> >
> >
> > The new upgrade is fabulous!!! I love the field mapping and am so glad
my
> > orders with assembled items are importing.
> >
> > A couple things...
> >
> > First, when I try out the very nifty-sounding SynchroHelper tool for
> payment
> > information, all I keep getting is an error communicating with Miva
> Merchant
> > dialog box. Any idea as to why this is happening? Is there a connector
> > module upgrade that I need to install and didn't see on the ftp site?
> >
> > Also, I still can't get Synchro to import payment terms correctly.
> > Everything but PayPal defaults to the first term in the QB terms list. I
> > have it set to create/use the miva merchant terms but it is ignoring me
> > (except for the paypal orders). Any ideas here?
> >
> > TIA,
> >
> > Tiffany Shacklett
> >
> > The Glowsource
> > 1308 N. Inyo Street, Ste B
> > Ridgecrest, CA. 93555
> > 877-456-4969
> > 760-499-1999
> > 760-499-1998 (fax)
> > www.glowsource.com
> > [email protected]
> >
> >