Newbie Questions

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Hi. I am currently running Miva Merchant and want to begin downloading
my info into Quickbooks. I'd love some general feedback about adding
Miva Synchro for this purpose. Thanks.

Gina
boxedgreens.com

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Newbie Questions



We were not able to get Synchro to work properly from the beginning. Miva
tech support was unable to offer any solutions other then to wait for a
newer better release. I guess it depends on how big your store is. Ours is
on the bigger side and Synchro could not handle all our products. So far we
are out $400 with nothing to show for it.

Tyler H.
www.goelectronic.com


----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Monday, February 09, 2004 7:38 AM
Subject: [scu] Newbie Questions


> Hi. I am currently running Miva Merchant and want to begin downloading
> my info into Quickbooks. I'd love some general feedback about adding
> Miva Synchro for this purpose. Thanks.
>
> Gina
> boxedgreens.com
>

Newbie Questions




Tyler,

Miva is very sorry to learn that our software will not currently =
operate in
your environment. As an FYI, here is our standard operating procedure =
when
something like this occurs:

1. When someone reports a problem or bug with our software we follow a
specific protocol in identifying the issue. =20

2. If the issue is one we've never encountered before, the first step =
is to
recreate the error or bug in house.=20

3. On rare occasions we're unable to re-create the issue (due to the =
wide
variety of software environments and hardware configurations in the =
market,
we're not 100% successful in reproducing problems sometimes seen by our =
end
users). =20

4. In this rare instance when we are not able to identify the bug we =
offer
refunds to our customers as per our refund policy.

Miva is constantly working to improve and enhance our software =
offerings, I
hope that a future version of Miva Synchro will satisfy your needs.

Thank you,

Wayne=20
Miva Corporation=20
(858) 490-2570, x3=20
e-mail [email protected]=20
Mon. - Fri., 9am - 5pm (PST)=20


Miva Synchro provides a quick and efficient way of moving data between =
Miva
Merchant and QuickBooks=AE. <A HREF ="http://www.miva.com/products/synchro/">http://www.miva.com/products/synchro/</A>
<<A HREF ="http://www.miva.com/products/synchro/>=20">http://www.miva.com/products/synchro/>=20</A>

We're dedicated to your success in online business.(tm)=20


-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Monday, February 09, 2004 7:39 AM
To: [email protected]
Subject: [scu] Newbie Questions


Hi. I am currently running Miva Merchant and want to begin downloading
my info into Quickbooks. I'd love some general feedback about adding
Miva Synchro for this purpose. Thanks.

Gina
boxedgreens.com

Newbie Questions



Wayne, did you send that response to the wrong person? Your
reply to Gina was addressed to Tyler. :-)

David
Hostasaurus.Com=20

> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]=20
> Sent: Monday, February 09, 2004 2:59 PM
> To: '[email protected]'; Synchro Users; '[email protected]'
> Subject: RE: [scu] Newbie Questions
>=20
>=20
> Tyler,
>=20
> Miva is very sorry to learn that our software will not=20
> currently operate in
> your environment. As an FYI, here is our standard operating=20
> procedure when
> something like this occurs:
>=20
> 1. When someone reports a problem or bug with our software we follow =
a
> specific protocol in identifying the issue. =20
>=20
> 2. If the issue is one we've never encountered before, the=20
> first step is to
> recreate the error or bug in house.=20
>=20
> 3. On rare occasions we're unable to re-create the issue (due=20
> to the wide
> variety of software environments and hardware configurations=20
> in the market,
> we're not 100% successful in reproducing problems sometimes=20
> seen by our end
> users). =20
>=20
> 4. In this rare instance when we are not able to identify the=20
> bug we offer
> refunds to our customers as per our refund policy.
>=20
> Miva is constantly working to improve and enhance our=20
> software offerings, I
> hope that a future version of Miva Synchro will satisfy your needs.
>=20
> Thank you,
>=20
> Wayne=20
> Miva Corporation=20
> (858) 490-2570, x3=20
> e-mail [email protected]=20
> Mon. - Fri., 9am - 5pm (PST)=20
>=20
>=20
> Miva Synchro provides a quick and efficient way of moving=20
> data between Miva
> Merchant and QuickBooks(r). <A HREF ="http://www.miva.com/products/synchro/">http://www.miva.com/products/synchro/</A>
> <<A HREF ="http://www.miva.com/products/synchro/>=20">http://www.miva.com/products/synchro/>=20</A>
>=20
> We're dedicated to your success in online business.(tm)=20
>=20
>=20
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> Sent: Monday, February 09, 2004 7:39 AM
> To: [email protected]
> Subject: [scu] Newbie Questions
>=20
>=20
> Hi. I am currently running Miva Merchant and want to begin=20
> downloading
> my info into Quickbooks. I'd love some general feedback about adding
> Miva Synchro for this purpose. Thanks.
>=20
> Gina
> boxedgreens.com
>=20
>=20