OK button grayed out in all Properties screens

This appears to be a more common problem than Miva thought. This seems to
affect users with either another version of a Intuit product (Such as
Quicken Deluxe or a previous release of QuickBooks) or those users who have
Windows XP Home installed. I have attempted to get Miva to deal with this
problem, as I am in the same boat, but Jimmy just plain stopped
communicating with me about my problem. I figured I am waiting for Miva to
actually test this product thoroughly (I am a beta purchaser) or release
some very long anticipated maintenance releases.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



The "grayed-out ok" problem often has to do with missing QuickBooks
items. If any of the drop-down windows on the properties screens are
blank, you need to create the missing items and assign them to the
correct accounts, etc within QuickBooks. Miva has not been a lot of help
on that, and it is a mystery why they have not put up an archive of this
user group.

Massachusetts Bay Trading Company
www.massbaytrading.com


-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Thursday, January 08, 2004 2:28 PM
To: Sam Wuebben; [email protected]
Subject: RE: [scu] OK button grayed out in all Properties screens


This appears to be a more common problem than Miva thought. This seems
to affect users with either another version of a Intuit product (Such as
Quicken Deluxe or a previous release of QuickBooks) or those users who
have Windows XP Home installed. I have attempted to get Miva to deal
with this problem, as I am in the same boat, but Jimmy just plain
stopped communicating with me about my problem. I figured I am waiting
for Miva to actually test this product thoroughly (I am a beta
purchaser) or release some very long anticipated maintenance releases.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

Is Synchro Ready?



I'm relatively new to this list.

I have a client with a Miva Merchant Store and QuickBooks 2004.

Do those of you that have used this combination feel that Synchro is mature
enough, and well enough documented, to recommend it to this client?

Thanks!

Gary Hull

XyNexT.com

OK button grayed out in all Properties screens



Hello,

When a Properties screen "OK" button is grayed-out, it means that one or
more required fields have not been filled in. Usually this happens when a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with QuickBooks
as our backend You insist this is a data problem in QuickBooks and it is a
Miva Synchro problem. Are you not reading these posts. This is nonsense and
has to stop. Address our real concerns and stop trying to place this on the
user. Our store has run on Miva since 1998. We have upgraded each time Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every year,
until this 2004. So we are running current Miva Products and QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do you
explain that our requests for tech. support go unanswered. Many people aside
from myself are complaining about this and you do not address it. Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one or
more required fields have not been filled in. Usually this happens when a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



Todd,

I'm simply telling the reasons why the "OK" button can be grayed out. I
don't understand why you are so upset with my suggestion to the problem. If
the customer responds back and says that his fields are all populated in
Miva Synchro, then I'll go from there to see what else could be causing a
problem. I am not blaming anybody. I'm simply stating the reasons why the
button would be grayed out based on my knowledge of how the Miva Synchro
application is written.

-"Many people aside from myself are complaining about this and you do not
address it."
Complaining about what? I don't understand what you are referring to here.
Please elaborate.

Thank you.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:32 PM
To: Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with QuickBooks
as our backend You insist this is a data problem in QuickBooks and it is a
Miva Synchro problem. Are you not reading these posts. This is nonsense and
has to stop. Address our real concerns and stop trying to place this on the
user. Our store has run on Miva since 1998. We have upgraded each time Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every year,
until this 2004. So we are running current Miva Products and QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do you
explain that our requests for tech. support go unanswered. Many people aside
from myself are complaining about this and you do not address it. Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one or
more required fields have not been filled in. Usually this happens when a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

Re: Miva & Intuit: No strategic relationship?



Hi guys,

Well, we are all frustrated and obviously upset. Apparently I got Jimmy's
immediate attention at Miva. I have been asked to specifically state the
issues we are having. So, I am going to ask a favor. I am sending a letter
as soon as I can finish compiling the information to Miva in order to get
these issues addressed. We all need to stop slamming Miva's practices, as we
all now know the level of that, and band together to get these issues
resolved. I will cc: each of you shortly with the letter and hopefully you
can add your issues to the thread and we can effect some change. We are
their customers and without us they do not exist. Let's act like
shareholders and hold them to task. If they are unable to meet our needs, we
will all collectively need to decide our directions.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Steven Burke [mailto:[email protected]]
Sent: Friday, January 09, 2004 6:22 PM
To: Todd W. Gale; Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: [scu] Re: Miva & Intuit: No strategic relationship?


I concur. I've gotten better support and more informed
support from people doing an internet software business
out of their garage.

It is like Miva hired a group to develop the program but didn't give them
the type of support that the "Miva" brand could leverage. Just the fact that
they are just recently getting their copy of Quickbooks 2004 is ridiculous.
No forsight to get it earlier than their customers to warn of any conflicts?
No arrangement with quickbooks to adminster a better API relationship?
This is basic business practice. I am suscpicious that the product
development group for Miva Synchro is improperly supported and lacks
a strategic and synergistic partnership with Intuit (quickbooks).

Somebody higher up at Miva better look into the situation or this product is
going down the tubes or will be quickly be run over by a better option.

In addition, one of the most important things is to get the credit card
information into quickbooks. I'm sure everyone would like that. Oui?
There are a few if not several ways to make this happen SECURELY.
However Miva Synchro can't do it for "security reasons".
Those "reasons" are most likely there technical deficiencies or lack of
a solid relationship with intuit to get the job done...I'm sure a
combination of both.

All said, Yes, Miva Synchro is a good idea.
But it currently is a flawed product that will continue to pester all it's
customers.
What's in store for qbooks 2005, 2006 etc. Are you afraid to
upgrade to quickbooks 2004 when you normally would because you are currently
using Miva Synchro and it's working good enough in your out of date version
of quickbooks? Not confident enought to switch yet to qbooks 2004, or
Premiere versions? This says alot about Miva's relationship with Intuit.

They really don't have one.


-Steven Burke
www.usaprint.com



on 1/9/04 3:32 PM, Todd W. Gale at [email protected] wrote:

> Jimmy,
>
> Please STOP giving this advise to people. It is not true nor is it the
> answer to our problems. Most of us already had Miva stores with QuickBooks
> as our backend You insist this is a data problem in QuickBooks and it is a
> Miva Synchro problem. Are you not reading these posts. This is nonsense
and
> has to stop. Address our real concerns and stop trying to place this on
the
> user. Our store has run on Miva since 1998. We have upgraded each time
Miva
> has upgraded. We have also run QuickBooks Pro and have upgraded every
year,
> until this 2004. So we are running current Miva Products and QuickBooks,
> which is populated with data and has been for 5 years and our boxes are
> grayed out. So how do you explain the fact this is the case and how do you
> explain that our requests for tech. support go unanswered. Many people
aside
> from myself are complaining about this and you do not address it. Please.
>
> Todd W. Gale
> Gale Computing Systems
> [email protected]
> (818) 709-6825 x102
> (818) 709-6279
>
> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]
> Sent: Friday, January 09, 2004 11:47 AM
> To: 'Sam Wuebben'; Synchro Users
> Subject: RE: [scu] OK button grayed out in all Properties screens
>
>
> Hello,
>
> When a Properties screen "OK" button is grayed-out, it means that one or
> more required fields have not been filled in. Usually this happens when a
> certain Account type is not specified on either Products or Orders. You
> usually won't have this problem on the Customers screen as no Accounts are
> specified there.
>
> Here is a list of required fields per screen:
>
> Orders - AR Account or Deposit Account, Shipping Item
> Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track
Cost
> for Non-Inventory Items' is checked)
>
> Thanks.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
> ***********************************
> Do you have questions? We have answers!
> Check out our FAQ at:
> <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> ***********************************
> NEW! Miva Service Club
> Starting at only $149/yr.
> Visit www.miva.com/support for details.
> ***********************************
>
>
>
> -----Original Message-----
> From: Sam Wuebben [mailto:[email protected]]
> Sent: Thursday, January 08, 2004 12:46 PM
> To: [email protected]
> Subject: [scu] OK button grayed out in all Properties screens
>
>
> Synchro users;
>
> We are still trying to get Synchro install and working correctly.
>
> Every time we try to make a change in one of the Properties screens
> (Properties: Products, Properties: Orders, Properties: Customers) we
> cannot select "OK" to make the change. The "OK" button is always grayed
> out and is unclickable. Only the "Cancel" button is clickable.
>
> MIVA told us the answer is in the manual but we haven't seen it. We've
> gone through the manual numerous times and can't find a fix for this
> problem. We've gone through the installation process more times than I
> care to count.
>
> What are we doing wrong and what should we do to get this software
> working?
>
> We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
> Connector module (version 1.1001) is correctly installed and the
> "active" check box is checked. We know Synchro is talking to the
> shopping cart as it provided the correct Merchant Storefront in the Add
> Store Wizard: Select Storefront screen.
>
> Any ideas?
>
> Thanks
>
> Sam Wuebben
> [email protected]
> www.sunburstbottle.com
>
>

Re: Miva & Intuit: No strategic relationship?



I concur. I've gotten better support and more informed
support from people doing an internet software business
out of their garage.

It is like Miva hired a group to develop the program but didn't give them
the type of support that the "Miva" brand could leverage. Just the fact that
they are just recently getting their copy of Quickbooks 2004 is ridiculous.
No forsight to get it earlier than their customers to warn of any conflicts?
No arrangement with quickbooks to adminster a better API relationship?
This is basic business practice. I am suscpicious that the product
development group for Miva Synchro is improperly supported and lacks
a strategic and synergistic partnership with Intuit (quickbooks).

Somebody higher up at Miva better look into the situation or this product is
going down the tubes or will be quickly be run over by a better option.

In addition, one of the most important things is to get the credit card
information into quickbooks. I'm sure everyone would like that. Oui?
There are a few if not several ways to make this happen SECURELY.
However Miva Synchro can't do it for "security reasons".
Those "reasons" are most likely there technical deficiencies or lack of
a solid relationship with intuit to get the job done...I'm sure a
combination of both.

All said, Yes, Miva Synchro is a good idea.
But it currently is a flawed product that will continue to pester all it's
customers.
What's in store for qbooks 2005, 2006 etc. Are you afraid to
upgrade to quickbooks 2004 when you normally would because you are currently
using Miva Synchro and it's working good enough in your out of date version
of quickbooks? Not confident enought to switch yet to qbooks 2004, or
Premiere versions? This says alot about Miva's relationship with Intuit.

They really don't have one.


-Steven Burke
www.usaprint.com



on 1/9/04 3:32 PM, Todd W. Gale at [email protected] wrote:

> Jimmy,
>
> Please STOP giving this advise to people. It is not true nor is it the
> answer to our problems. Most of us already had Miva stores with QuickBooks
> as our backend You insist this is a data problem in QuickBooks and it is a
> Miva Synchro problem. Are you not reading these posts. This is nonsense and
> has to stop. Address our real concerns and stop trying to place this on the
> user. Our store has run on Miva since 1998. We have upgraded each time Miva
> has upgraded. We have also run QuickBooks Pro and have upgraded every year,
> until this 2004. So we are running current Miva Products and QuickBooks,
> which is populated with data and has been for 5 years and our boxes are
> grayed out. So how do you explain the fact this is the case and how do you
> explain that our requests for tech. support go unanswered. Many people aside
> from myself are complaining about this and you do not address it. Please.
>
> Todd W. Gale
> Gale Computing Systems
> [email protected]
> (818) 709-6825 x102
> (818) 709-6279
>
> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]
> Sent: Friday, January 09, 2004 11:47 AM
> To: 'Sam Wuebben'; Synchro Users
> Subject: RE: [scu] OK button grayed out in all Properties screens
>
>
> Hello,
>
> When a Properties screen "OK" button is grayed-out, it means that one or
> more required fields have not been filled in. Usually this happens when a
> certain Account type is not specified on either Products or Orders. You
> usually won't have this problem on the Customers screen as no Accounts are
> specified there.
>
> Here is a list of required fields per screen:
>
> Orders - AR Account or Deposit Account, Shipping Item
> Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
> for Non-Inventory Items' is checked)
>
> Thanks.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
> ***********************************
> Do you have questions? We have answers!
> Check out our FAQ at:
> <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> ***********************************
> NEW! Miva Service Club
> Starting at only $149/yr.
> Visit www.miva.com/support for details.
> ***********************************
>
>
>
> -----Original Message-----
> From: Sam Wuebben [mailto:[email protected]]
> Sent: Thursday, January 08, 2004 12:46 PM
> To: [email protected]
> Subject: [scu] OK button grayed out in all Properties screens
>
>
> Synchro users;
>
> We are still trying to get Synchro install and working correctly.
>
> Every time we try to make a change in one of the Properties screens
> (Properties: Products, Properties: Orders, Properties: Customers) we
> cannot select "OK" to make the change. The "OK" button is always grayed
> out and is unclickable. Only the "Cancel" button is clickable.
>
> MIVA told us the answer is in the manual but we haven't seen it. We've
> gone through the manual numerous times and can't find a fix for this
> problem. We've gone through the installation process more times than I
> care to count.
>
> What are we doing wrong and what should we do to get this software
> working?
>
> We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
> Connector module (version 1.1001) is correctly installed and the
> "active" check box is checked. We know Synchro is talking to the
> shopping cart as it provided the correct Merchant Storefront in the Add
> Store Wizard: Select Storefront screen.
>
> Any ideas?
>
> Thanks
>
> Sam Wuebben
> [email protected]
> www.sunburstbottle.com
>
>

Re: Miva & Intuit: No strategic relationship?



I'm with you here.

Thanks,
=20
Alexis Martin
Authentic Guayaberas, Cuban Music and more.
www.mycubanstore.com
=20

-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]=20
Sent: Friday, January 09, 2004 8:59 PM
To: Steven Burke; Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] Re: Miva & Intuit: No strategic relationship?

Hi guys,

Well, we are all frustrated and obviously upset. Apparently I got =
Jimmy's
immediate attention at Miva. I have been asked to specifically state =
the
issues we are having. So, I am going to ask a favor. I am sending a =
letter
as soon as I can finish compiling the information to Miva in order to =
get
these issues addressed. We all need to stop slamming Miva's practices, =
as we
all now know the level of that, and band together to get these issues
resolved. I will cc: each of you shortly with the letter and hopefully =
you
can add your issues to the thread and we can effect some change. We are
their customers and without us they do not exist. Let's act like
shareholders and hold them to task. If they are unable to meet our =
needs, we
will all collectively need to decide our directions.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Steven Burke [mailto:[email protected]]
Sent: Friday, January 09, 2004 6:22 PM
To: Todd W. Gale; Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: [scu] Re: Miva & Intuit: No strategic relationship?


I concur. I've gotten better support and more informed
support from people doing an internet software business
out of their garage.

It is like Miva hired a group to develop the program but didn't give =
them
the type of support that the "Miva" brand could leverage. Just the fact =
that
they are just recently getting their copy of Quickbooks 2004 is =
ridiculous.
No forsight to get it earlier than their customers to warn of any =
conflicts?
No arrangement with quickbooks to adminster a better API relationship?
This is basic business practice. I am suscpicious that the product
development group for Miva Synchro is improperly supported and lacks
a strategic and synergistic partnership with Intuit (quickbooks).

Somebody higher up at Miva better look into the situation or this =
product is
going down the tubes or will be quickly be run over by a better option.

In addition, one of the most important things is to get the credit card
information into quickbooks. I'm sure everyone would like that. Oui?
There are a few if not several ways to make this happen SECURELY.
However Miva Synchro can't do it for "security reasons".
Those "reasons" are most likely there technical deficiencies or lack of
a solid relationship with intuit to get the job done...I'm sure a
combination of both.

All said, Yes, Miva Synchro is a good idea.
But it currently is a flawed product that will continue to pester all =
it's
customers.
What's in store for qbooks 2005, 2006 etc. Are you afraid to
upgrade to quickbooks 2004 when you normally would because you are =
currently
using Miva Synchro and it's working good enough in your out of date =
version
of quickbooks? Not confident enought to switch yet to qbooks 2004, or
Premiere versions? This says alot about Miva's relationship with =
Intuit.

They really don't have one.


-Steven Burke
www.usaprint.com



on 1/9/04 3:32 PM, Todd W. Gale at [email protected] wrote:

> Jimmy,
>
> Please STOP giving this advise to people. It is not true nor is it =
the
> answer to our problems. Most of us already had Miva stores with =
QuickBooks
> as our backend You insist this is a data problem in QuickBooks and it =
is a
> Miva Synchro problem. Are you not reading these posts. This is =
nonsense
and
> has to stop. Address our real concerns and stop trying to place this =
on
the
> user. Our store has run on Miva since 1998. We have upgraded each =
time
Miva
> has upgraded. We have also run QuickBooks Pro and have upgraded every
year,
> until this 2004. So we are running current Miva Products and =
QuickBooks,
> which is populated with data and has been for 5 years and our boxes =
are
> grayed out. So how do you explain the fact this is the case and how =
do you
> explain that our requests for tech. support go unanswered. Many =
people
aside
> from myself are complaining about this and you do not address it. =
Please.
>
> Todd W. Gale
> Gale Computing Systems
> [email protected]
> (818) 709-6825 x102
> (818) 709-6279
>
> -----Original Message-----
> From: Miva User Group Support [mailto:[email protected]]
> Sent: Friday, January 09, 2004 11:47 AM
> To: 'Sam Wuebben'; Synchro Users
> Subject: RE: [scu] OK button grayed out in all Properties screens
>
>
> Hello,
>
> When a Properties screen "OK" button is grayed-out, it means that one =
or
> more required fields have not been filled in. Usually this happens =
when a
> certain Account type is not specified on either Products or Orders. =
You
> usually won't have this problem on the Customers screen as no =
Accounts are
> specified there.
>
> Here is a list of required fields per screen:
>
> Orders - AR Account or Deposit Account, Shipping Item
> Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if =
'Track
Cost
> for Non-Inventory Items' is checked)
>
> Thanks.
>
> Jimmy
> Miva Support Engineer
> Please REPLY to keep message history.
>
> Miva Corporation
> (858) 490-2570
> Mon. - Fri., 9am - 5pm (PST)
>
> ***********************************
> Do you have questions? We have answers!
> Check out our FAQ at:
> <A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
> ***********************************
> NEW! Miva Service Club
> Starting at only $149/yr.
> Visit www.miva.com/support for details.
> ***********************************
>
>
>
> -----Original Message-----
> From: Sam Wuebben [mailto:[email protected]]
> Sent: Thursday, January 08, 2004 12:46 PM
> To: [email protected]
> Subject: [scu] OK button grayed out in all Properties screens
>
>
> Synchro users;
>
> We are still trying to get Synchro install and working correctly.
>
> Every time we try to make a change in one of the Properties screens
> (Properties: Products, Properties: Orders, Properties: Customers) we
> cannot select "OK" to make the change. The "OK" button is always =
grayed
> out and is unclickable. Only the "Cancel" button is clickable.
>
> MIVA told us the answer is in the manual but we haven't seen it. =
We've
> gone through the manual numerous times and can't find a fix for this
> problem. We've gone through the installation process more times than =
I
> care to count.
>
> What are we doing wrong and what should we do to get this software
> working?
>
> We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
> Connector module (version 1.1001) is correctly installed and the
> "active" check box is checked. We know Synchro is talking to the
> shopping cart as it provided the correct Merchant Storefront in the =
Add
> Store Wizard: Select Storefront screen.
>
> Any ideas?
>
> Thanks
>
> Sam Wuebben
> [email protected]
> www.sunburstbottle.com
>
>

OK button grayed out in all Properties screens



Jimmy,

I think the Synchro users have been pretty clear. Read the posts.

I have compiled my known list of issues with Synchro. I have included other
Synchro users in this email thread so they may to list their issues. We
would like them addressed. You asked for specifics, here they are.

1. There is a problem with this application running under Windows XP HOME or
with multiple versions of Intuit product. Therefore, regardless of the data
in QuickBooks Pro, Miva Synchro does not allow you to operate, therefore you
have grayed out fields. There needs to be compatibility with other
applications. Especially stock applications from necessary vendors,
Microsoft and Intuit to speak of. Throughout the course of my own
investigation, which I should never nor any customer should have to do, I
have been able to determine that if another Intuit application is installed,
like Quicken Deluxe, Miva Synchro will not work.

2. Stock fields that are generic to QuickBooks Pro and Premier should be
available to Miva Synchro. This is to say that if the field exists in
QuickBooks, it should be stock in Miva Synchro. Including the generic 5
fields labeled "custom".

3. It should be our option to sync whatever information we desire. Miva
should not decide for us that payment information is a "security issue". It
should be available as an option that has an explanation as to why it is a
security issue, but we should be able to sync this information. Intuit
doesn't think it is a security risk, why should you? For those customers who
utilize Intuit's credit card authorization service, you are forcing your
customers to manually input the information, when for all practical purpose,
it should be a STOCK FIELD.

3. Documentation is very minimal at best. And due to the level of support
available today (this is not a rap on you, but the response level to our
requests) documentation is very necessary. This would at minimum require an
area on the Miva website that would address the questions we have asked and
the potential solutions to the problems, a full documentation explaining the
functionality of the various choices we make as a result of installing and
using the application. Advanced users may have reasons for wanting to use
certain aspects of the application, yet are not able to make a determination
without knowing how their decision is going to affect the balance of the
application.

4. This is a common error that has not only not been address at all, but
certainly has no solution. QuickBooks Error: The query request has not been
fully completed. There was a required element ("60000-1072817178") that
could not be found in QuickBooks.

5. Since Miva Merchant is based on modules, Miva Synchro should be
compatible with at minimum the "additional fields module" available for
Merchant. This allows the merchant the option of selecting these fields.

For the price we have paid, we deserve much more and much better. We should
not have to pay for on-the-fly Miva development, and wait for a working
application. If I got the response to the question "Is Miva Synchro ready?"
that has been posted on this board, I would be in shock.

Jimmy, all any of us want is a working application with answers to our
questions and solutions attached. Selective answering new customers
questions does not cut it. Ignoring the questions that have been asked time
and time again without solutions is not working for us and is setting our
businesses back until these issues are worked out. I am a Miva Merchant
devotee and am a supporter of Miva Synchro efforts, I just believe it is
capable of much more and at this point a good portion of us users are not
able to use it as of yet although we purchased it months ago. This does not
seem to be what we have become accustomed to with Miva Products.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 4:36 PM
To: 'Todd W. Gale'
Subject: RE: [scu] OK button grayed out in all Properties screens


Yes, I get that, Todd. I see that customers are having issues. But nobody is
posting any specifics, so I have nothing to work with. They're complaining
about features and such without saying what specifically.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 3:59 PM
To: Miva User Group Support
Subject: RE: [scu] OK button grayed out in all Properties screens


I am not upset, I do not like the fact that I have the same problem all of
the other posters have, yet I cannot get you to respond to my emails,
provide a solution or deal with the issues the application currently has,
without moving on to other features users may desire. The idea is to get the
car running before you deck out the body. Without the engine, the rest is
useless. Enough posters have complained, yet the few I have read all say
they have not been able to get a response to their issues, they are not
working or are limping along. Do you not get that from the posts. I have
included a few if they have slipped past you in some way.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:52 PM
To: 'Todd W. Gale'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Todd,

I'm simply telling the reasons why the "OK" button can be grayed out. I
don't understand why you are so upset with my suggestion to the problem. If
the customer responds back and says that his fields are all populated in
Miva Synchro, then I'll go from there to see what else could be causing a
problem. I am not blaming anybody. I'm simply stating the reasons why the
button would be grayed out based on my knowledge of how the Miva Synchro
application is written.

-"Many people aside from myself are complaining about this and you do not
address it."
Complaining about what? I don't understand what you are referring to here.
Please elaborate.

Thank you.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:32 PM
To: Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with QuickBooks
as our backend You insist this is a data problem in QuickBooks and it is a
Miva Synchro problem. Are you not reading these posts. This is nonsense and
has to stop. Address our real concerns and stop trying to place this on the
user. Our store has run on Miva since 1998. We have upgraded each time Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every year,
until this 2004. So we are running current Miva Products and QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do you
explain that our requests for tech. support go unanswered. Many people aside
from myself are complaining about this and you do not address it. Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one or
more required fields have not been filled in. Usually this happens when a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



Well said and I know this addresses my issues and some I didn't even =
know
about. It would be nice if Miva listened but if they don't they will =
have
to listen to my credit card company when I ask for my money back.

Chris Dye
Founder & Owner
Club RSX.com
(866) CLUB-RSX (258-2779) - Phone
(719) 282-9443 - Fax
<A HREF ="http://www.clubrsx.com">http://www.clubrsx.com</A>
=20
"The World's Largest RSX Website and Community"
=20

-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]=20
Sent: Saturday, January 10, 2004 4:44 AM
To: Miva User Group Support
Cc: Steven Burke; 'Sam Wuebben'; Synchro Users; Sales@Clubrsx. Com; My =
Baby
Scrapbook; [email protected]
Subject: RE: [scu] OK button grayed out in all Properties screens

Jimmy,

I think the Synchro users have been pretty clear. Read the posts.

I have compiled my known list of issues with Synchro. I have included =
other
Synchro users in this email thread so they may to list their issues. We
would like them addressed. You asked for specifics, here they are.

1. There is a problem with this application running under Windows XP =
HOME or
with multiple versions of Intuit product. Therefore, regardless of the =
data
in QuickBooks Pro, Miva Synchro does not allow you to operate, =
therefore you
have grayed out fields. There needs to be compatibility with other
applications. Especially stock applications from necessary vendors,
Microsoft and Intuit to speak of. Throughout the course of my own
investigation, which I should never nor any customer should have to do, =
I
have been able to determine that if another Intuit application is =
installed,
like Quicken Deluxe, Miva Synchro will not work.

2. Stock fields that are generic to QuickBooks Pro and Premier should =
be
available to Miva Synchro. This is to say that if the field exists in
QuickBooks, it should be stock in Miva Synchro. Including the generic 5
fields labeled "custom".

3. It should be our option to sync whatever information we desire. Miva
should not decide for us that payment information is a "security =
issue". It
should be available as an option that has an explanation as to why it =
is a
security issue, but we should be able to sync this information. Intuit
doesn't think it is a security risk, why should you? For those =
customers who
utilize Intuit's credit card authorization service, you are forcing =
your
customers to manually input the information, when for all practical =
purpose,
it should be a STOCK FIELD.

3. Documentation is very minimal at best. And due to the level of =
support
available today (this is not a rap on you, but the response level to =
our
requests) documentation is very necessary. This would at minimum =
require an
area on the Miva website that would address the questions we have asked =
and
the potential solutions to the problems, a full documentation =
explaining the
functionality of the various choices we make as a result of installing =
and
using the application. Advanced users may have reasons for wanting to =
use
certain aspects of the application, yet are not able to make a =
determination
without knowing how their decision is going to affect the balance of =
the
application.

4. This is a common error that has not only not been address at all, =
but
certainly has no solution. QuickBooks Error: The query request has not =
been
fully completed. There was a required element ("60000-1072817178") =
that
could not be found in QuickBooks.

5. Since Miva Merchant is based on modules, Miva Synchro should be
compatible with at minimum the "additional fields module" available for
Merchant. This allows the merchant the option of selecting these =
fields.

For the price we have paid, we deserve much more and much better. We =
should
not have to pay for on-the-fly Miva development, and wait for a working
application. If I got the response to the question "Is Miva Synchro =
ready?"
that has been posted on this board, I would be in shock.

Jimmy, all any of us want is a working application with answers to our
questions and solutions attached. Selective answering new customers
questions does not cut it. Ignoring the questions that have been asked =
time
and time again without solutions is not working for us and is setting =
our
businesses back until these issues are worked out. I am a Miva Merchant
devotee and am a supporter of Miva Synchro efforts, I just believe it =
is
capable of much more and at this point a good portion of us users are =
not
able to use it as of yet although we purchased it months ago. This does =
not
seem to be what we have become accustomed to with Miva Products.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 4:36 PM
To: 'Todd W. Gale'
Subject: RE: [scu] OK button grayed out in all Properties screens


Yes, I get that, Todd. I see that customers are having issues. But =
nobody is
posting any specifics, so I have nothing to work with. They're =
complaining
about features and such without saying what specifically.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 3:59 PM
To: Miva User Group Support
Subject: RE: [scu] OK button grayed out in all Properties screens


I am not upset, I do not like the fact that I have the same problem all =
of
the other posters have, yet I cannot get you to respond to my emails,
provide a solution or deal with the issues the application currently =
has,
without moving on to other features users may desire. The idea is to =
get the
car running before you deck out the body. Without the engine, the rest =
is
useless. Enough posters have complained, yet the few I have read all =
say
they have not been able to get a response to their issues, they are not
working or are limping along. Do you not get that from the posts. I =
have
included a few if they have slipped past you in some way.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:52 PM
To: 'Todd W. Gale'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Todd,

I'm simply telling the reasons why the "OK" button can be grayed out. I
don't understand why you are so upset with my suggestion to the =
problem. If
the customer responds back and says that his fields are all populated =
in
Miva Synchro, then I'll go from there to see what else could be causing =
a
problem. I am not blaming anybody. I'm simply stating the reasons why =
the
button would be grayed out based on my knowledge of how the Miva =
Synchro
application is written.

-"Many people aside from myself are complaining about this and you do =
not
address it."
Complaining about what? I don't understand what you are referring to =
here.
Please elaborate.

Thank you.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:32 PM
To: Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with =
QuickBooks
as our backend You insist this is a data problem in QuickBooks and it =
is a
Miva Synchro problem. Are you not reading these posts. This is nonsense =
and
has to stop. Address our real concerns and stop trying to place this on =
the
user. Our store has run on Miva since 1998. We have upgraded each time =
Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every =
year,
until this 2004. So we are running current Miva Products and =
QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do =
you
explain that our requests for tech. support go unanswered. Many people =
aside
from myself are complaining about this and you do not address it. =
Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one =
or
more required fields have not been filled in. Usually this happens when =
a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts =
are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track =
Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

OK button grayed out in all Properties screens



Hello,

Here are some responses to your questions...

1. We'll nee to test this in-house to see what is going on. I'll see if
Development can setup a test environment like this.

2. Can you give an example of fields, other than credit card number, that
you feel should be synch-able with Miva Synchro. Keep in mind that some
fields in QuickBooks may not exist in Miva Merchant, which would be a
requirement.

3. I'll talk to Development about including Credit Card info. However, I
still don't see this happening due to the nature of how Miva Synchro
communicates with the Miva Merchant store and taking the Order Encryption
feature into consideration.

4. Currently, we have a Miva Synchro User Guide and some Miva Synchro FAQ's
available on our website. More detailed documentation will be coming in the
future as we get the necessary resources to develop it.

5. This error is not specific to a certain problem. There are a number of
things that can cause it. Therefore, it needs to be looked at on a case by
case basis. If you are getting this error message, the best thing to do is
contact our support department. They will then ask for your 3 Miva Synchro
log files so we can see what may be going on.

6. In order for Miva Synchro to pull data from third party modules, it needs
to know the database fields. And since we do not develop those modules, we
do not have the information on this. IN the future, we will be releasing the
Miva Synchro API to developers who can make additions to it to work with
their modules. But at present, Miva Synchro is designed to work with the
stock Miva Merchant fields.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Saturday, January 10, 2004 3:44 AM
To: Miva User Group Support
Cc: Steven Burke; 'Sam Wuebben'; Synchro Users; Sales@Clubrsx. Com; My
Baby Scrapbook; [email protected]
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

I think the Synchro users have been pretty clear. Read the posts.

I have compiled my known list of issues with Synchro. I have included other
Synchro users in this email thread so they may to list their issues. We
would like them addressed. You asked for specifics, here they are.

1. There is a problem with this application running under Windows XP HOME or
with multiple versions of Intuit product. Therefore, regardless of the data
in QuickBooks Pro, Miva Synchro does not allow you to operate, therefore you
have grayed out fields. There needs to be compatibility with other
applications. Especially stock applications from necessary vendors,
Microsoft and Intuit to speak of. Throughout the course of my own
investigation, which I should never nor any customer should have to do, I
have been able to determine that if another Intuit application is installed,
like Quicken Deluxe, Miva Synchro will not work.

2. Stock fields that are generic to QuickBooks Pro and Premier should be
available to Miva Synchro. This is to say that if the field exists in
QuickBooks, it should be stock in Miva Synchro. Including the generic 5
fields labeled "custom".

3. It should be our option to sync whatever information we desire. Miva
should not decide for us that payment information is a "security issue". It
should be available as an option that has an explanation as to why it is a
security issue, but we should be able to sync this information. Intuit
doesn't think it is a security risk, why should you? For those customers who
utilize Intuit's credit card authorization service, you are forcing your
customers to manually input the information, when for all practical purpose,
it should be a STOCK FIELD.

3. Documentation is very minimal at best. And due to the level of support
available today (this is not a rap on you, but the response level to our
requests) documentation is very necessary. This would at minimum require an
area on the Miva website that would address the questions we have asked and
the potential solutions to the problems, a full documentation explaining the
functionality of the various choices we make as a result of installing and
using the application. Advanced users may have reasons for wanting to use
certain aspects of the application, yet are not able to make a determination
without knowing how their decision is going to affect the balance of the
application.

4. This is a common error that has not only not been address at all, but
certainly has no solution. QuickBooks Error: The query request has not been
fully completed. There was a required element ("60000-1072817178") that
could not be found in QuickBooks.

5. Since Miva Merchant is based on modules, Miva Synchro should be
compatible with at minimum the "additional fields module" available for
Merchant. This allows the merchant the option of selecting these fields.

For the price we have paid, we deserve much more and much better. We should
not have to pay for on-the-fly Miva development, and wait for a working
application. If I got the response to the question "Is Miva Synchro ready?"
that has been posted on this board, I would be in shock.

Jimmy, all any of us want is a working application with answers to our
questions and solutions attached. Selective answering new customers
questions does not cut it. Ignoring the questions that have been asked time
and time again without solutions is not working for us and is setting our
businesses back until these issues are worked out. I am a Miva Merchant
devotee and am a supporter of Miva Synchro efforts, I just believe it is
capable of much more and at this point a good portion of us users are not
able to use it as of yet although we purchased it months ago. This does not
seem to be what we have become accustomed to with Miva Products.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 4:36 PM
To: 'Todd W. Gale'
Subject: RE: [scu] OK button grayed out in all Properties screens


Yes, I get that, Todd. I see that customers are having issues. But nobody is
posting any specifics, so I have nothing to work with. They're complaining
about features and such without saying what specifically.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 3:59 PM
To: Miva User Group Support
Subject: RE: [scu] OK button grayed out in all Properties screens


I am not upset, I do not like the fact that I have the same problem all of
the other posters have, yet I cannot get you to respond to my emails,
provide a solution or deal with the issues the application currently has,
without moving on to other features users may desire. The idea is to get the
car running before you deck out the body. Without the engine, the rest is
useless. Enough posters have complained, yet the few I have read all say
they have not been able to get a response to their issues, they are not
working or are limping along. Do you not get that from the posts. I have
included a few if they have slipped past you in some way.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:52 PM
To: 'Todd W. Gale'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Todd,

I'm simply telling the reasons why the "OK" button can be grayed out. I
don't understand why you are so upset with my suggestion to the problem. If
the customer responds back and says that his fields are all populated in
Miva Synchro, then I'll go from there to see what else could be causing a
problem. I am not blaming anybody. I'm simply stating the reasons why the
button would be grayed out based on my knowledge of how the Miva Synchro
application is written.

-"Many people aside from myself are complaining about this and you do not
address it."
Complaining about what? I don't understand what you are referring to here.
Please elaborate.

Thank you.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:32 PM
To: Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with QuickBooks
as our backend You insist this is a data problem in QuickBooks and it is a
Miva Synchro problem. Are you not reading these posts. This is nonsense and
has to stop. Address our real concerns and stop trying to place this on the
user. Our store has run on Miva since 1998. We have upgraded each time Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every year,
until this 2004. So we are running current Miva Products and QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do you
explain that our requests for tech. support go unanswered. Many people aside
from myself are complaining about this and you do not address it. Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one or
more required fields have not been filled in. Usually this happens when a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com

Synchro and Credit Cards



Friends

Does MIVA Synchro gather the credit card information and import it into
QuickBooks?

On Jan 9, 2004 Steven Burke wrote to the group:

"In addition, one of the most important things is to get the credit
card information into quickbooks. I'm sure everyone would like that.
Oui? There are a few if not several ways to make this happen SECURELY.
However Miva Synchro can't do it for "security reasons". ..."

Is this true?!? Synchro doesn't do credit card information?!!?

We purchased Synchro just so we could download the credit card
information as part of the order straight into QuickBooks. There is
nothing in the MIVA website that even hints that any part of the order
information was not downloaded with Synchro. Since we have yet to get
past the the grayed-out OK buttons on the Customer, Product, and Order
settings we have not been able to try it out enough to know whether
credit card information can be downloaded or not.

So could someone who has it running please confirm that it doesn't
download credit card information.

If not, does anyone know a module that does?

Thanks

Sam Wuebben
[email protected]

OK button grayed out in all Properties screens



Jimmy,

How about my issues? I'm still getting the error message I had sent all =
the
logs, screen shots and more and you guys have not give me a response.

Are you the only one in Miva tech support? Because if that is the case =
that
is really bad.=20

I just want to know how to fix this error and get this thing to work, =
I'm
starting to get frustrated here.

Thanks,
=20
Alexis Martin
Authentic Guayaberas, Cuban Music and more.
www.mycubanstore.com
=20

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]=20
Sent: Monday, January 12, 2004 1:41 PM
To: 'Todd W. Gale'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens

Hello,

Here are some responses to your questions...

1. We'll nee to test this in-house to see what is going on. I'll see if
Development can setup a test environment like this.

2. Can you give an example of fields, other than credit card number, =
that
you feel should be synch-able with Miva Synchro. Keep in mind that some
fields in QuickBooks may not exist in Miva Merchant, which would be a
requirement.

3. I'll talk to Development about including Credit Card info. However, =
I
still don't see this happening due to the nature of how Miva Synchro
communicates with the Miva Merchant store and taking the Order =
Encryption
feature into consideration.

4. Currently, we have a Miva Synchro User Guide and some Miva Synchro =
FAQ's
available on our website. More detailed documentation will be coming in =
the
future as we get the necessary resources to develop it.

5. This error is not specific to a certain problem. There are a number =
of
things that can cause it. Therefore, it needs to be looked at on a case =
by
case basis. If you are getting this error message, the best thing to do =
is
contact our support department. They will then ask for your 3 Miva =
Synchro
log files so we can see what may be going on.

6. In order for Miva Synchro to pull data from third party modules, it =
needs
to know the database fields. And since we do not develop those modules, =
we
do not have the information on this. IN the future, we will be =
releasing the
Miva Synchro API to developers who can make additions to it to work =
with
their modules. But at present, Miva Synchro is designed to work with =
the
stock Miva Merchant fields.

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Saturday, January 10, 2004 3:44 AM
To: Miva User Group Support
Cc: Steven Burke; 'Sam Wuebben'; Synchro Users; Sales@Clubrsx. Com; My
Baby Scrapbook; [email protected]
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

I think the Synchro users have been pretty clear. Read the posts.

I have compiled my known list of issues with Synchro. I have included =
other
Synchro users in this email thread so they may to list their issues. We
would like them addressed. You asked for specifics, here they are.

1. There is a problem with this application running under Windows XP =
HOME or
with multiple versions of Intuit product. Therefore, regardless of the =
data
in QuickBooks Pro, Miva Synchro does not allow you to operate, =
therefore you
have grayed out fields. There needs to be compatibility with other
applications. Especially stock applications from necessary vendors,
Microsoft and Intuit to speak of. Throughout the course of my own
investigation, which I should never nor any customer should have to do, =
I
have been able to determine that if another Intuit application is =
installed,
like Quicken Deluxe, Miva Synchro will not work.

2. Stock fields that are generic to QuickBooks Pro and Premier should =
be
available to Miva Synchro. This is to say that if the field exists in
QuickBooks, it should be stock in Miva Synchro. Including the generic 5
fields labeled "custom".

3. It should be our option to sync whatever information we desire. Miva
should not decide for us that payment information is a "security =
issue". It
should be available as an option that has an explanation as to why it =
is a
security issue, but we should be able to sync this information. Intuit
doesn't think it is a security risk, why should you? For those =
customers who
utilize Intuit's credit card authorization service, you are forcing =
your
customers to manually input the information, when for all practical =
purpose,
it should be a STOCK FIELD.

3. Documentation is very minimal at best. And due to the level of =
support
available today (this is not a rap on you, but the response level to =
our
requests) documentation is very necessary. This would at minimum =
require an
area on the Miva website that would address the questions we have asked =
and
the potential solutions to the problems, a full documentation =
explaining the
functionality of the various choices we make as a result of installing =
and
using the application. Advanced users may have reasons for wanting to =
use
certain aspects of the application, yet are not able to make a =
determination
without knowing how their decision is going to affect the balance of =
the
application.

4. This is a common error that has not only not been address at all, =
but
certainly has no solution. QuickBooks Error: The query request has not =
been
fully completed. There was a required element ("60000-1072817178") =
that
could not be found in QuickBooks.

5. Since Miva Merchant is based on modules, Miva Synchro should be
compatible with at minimum the "additional fields module" available for
Merchant. This allows the merchant the option of selecting these =
fields.

For the price we have paid, we deserve much more and much better. We =
should
not have to pay for on-the-fly Miva development, and wait for a working
application. If I got the response to the question "Is Miva Synchro =
ready?"
that has been posted on this board, I would be in shock.

Jimmy, all any of us want is a working application with answers to our
questions and solutions attached. Selective answering new customers
questions does not cut it. Ignoring the questions that have been asked =
time
and time again without solutions is not working for us and is setting =
our
businesses back until these issues are worked out. I am a Miva Merchant
devotee and am a supporter of Miva Synchro efforts, I just believe it =
is
capable of much more and at this point a good portion of us users are =
not
able to use it as of yet although we purchased it months ago. This does =
not
seem to be what we have become accustomed to with Miva Products.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 4:36 PM
To: 'Todd W. Gale'
Subject: RE: [scu] OK button grayed out in all Properties screens


Yes, I get that, Todd. I see that customers are having issues. But =
nobody is
posting any specifics, so I have nothing to work with. They're =
complaining
about features and such without saying what specifically.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 3:59 PM
To: Miva User Group Support
Subject: RE: [scu] OK button grayed out in all Properties screens


I am not upset, I do not like the fact that I have the same problem all =
of
the other posters have, yet I cannot get you to respond to my emails,
provide a solution or deal with the issues the application currently =
has,
without moving on to other features users may desire. The idea is to =
get the
car running before you deck out the body. Without the engine, the rest =
is
useless. Enough posters have complained, yet the few I have read all =
say
they have not been able to get a response to their issues, they are not
working or are limping along. Do you not get that from the posts. I =
have
included a few if they have slipped past you in some way.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:52 PM
To: 'Todd W. Gale'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Todd,

I'm simply telling the reasons why the "OK" button can be grayed out. I
don't understand why you are so upset with my suggestion to the =
problem. If
the customer responds back and says that his fields are all populated =
in
Miva Synchro, then I'll go from there to see what else could be causing =
a
problem. I am not blaming anybody. I'm simply stating the reasons why =
the
button would be grayed out based on my knowledge of how the Miva =
Synchro
application is written.

-"Many people aside from myself are complaining about this and you do =
not
address it."
Complaining about what? I don't understand what you are referring to =
here.
Please elaborate.

Thank you.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
Do you have questions? We have answers!
Check out our FAQ at:
<A HREF ="http://www.miva.com/support/faqs">http://www.miva.com/support/faqs</A>
***********************************
NEW! Miva Service Club
Starting at only $149/yr.
Visit www.miva.com/support for details.
***********************************



-----Original Message-----
From: Todd W. Gale [mailto:[email protected]]
Sent: Friday, January 09, 2004 2:32 PM
To: Miva User Group Support; 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Jimmy,

Please STOP giving this advise to people. It is not true nor is it the
answer to our problems. Most of us already had Miva stores with =
QuickBooks
as our backend You insist this is a data problem in QuickBooks and it =
is a
Miva Synchro problem. Are you not reading these posts. This is nonsense =
and
has to stop. Address our real concerns and stop trying to place this on =
the
user. Our store has run on Miva since 1998. We have upgraded each time =
Miva
has upgraded. We have also run QuickBooks Pro and have upgraded every =
year,
until this 2004. So we are running current Miva Products and =
QuickBooks,
which is populated with data and has been for 5 years and our boxes are
grayed out. So how do you explain the fact this is the case and how do =
you
explain that our requests for tech. support go unanswered. Many people =
aside
from myself are complaining about this and you do not address it. =
Please.

Todd W. Gale
Gale Computing Systems
[email protected]
(818) 709-6825 x102
(818) 709-6279

-----Original Message-----
From: Miva User Group Support [mailto:[email protected]]
Sent: Friday, January 09, 2004 11:47 AM
To: 'Sam Wuebben'; Synchro Users
Subject: RE: [scu] OK button grayed out in all Properties screens


Hello,

When a Properties screen "OK" button is grayed-out, it means that one =
or
more required fields have not been filled in. Usually this happens when =
a
certain Account type is not specified on either Products or Orders. You
usually won't have this problem on the Customers screen as no Accounts =
are
specified there.

Here is a list of required fields per screen:

Orders - AR Account or Deposit Account, Shipping Item
Products - Accounts:COGS, Accounts:Income, Accounts:Expense (if 'Track =
Cost
for Non-Inventory Items' is checked)

Thanks.

Jimmy
Miva Support Engineer
Please REPLY to keep message history.

Miva Corporation
(858) 490-2570
Mon. - Fri., 9am - 5pm (PST)

***********************************
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-----Original Message-----
From: Sam Wuebben [mailto:[email protected]]
Sent: Thursday, January 08, 2004 12:46 PM
To: [email protected]
Subject: [scu] OK button grayed out in all Properties screens


Synchro users;

We are still trying to get Synchro install and working correctly.

Every time we try to make a change in one of the Properties screens
(Properties: Products, Properties: Orders, Properties: Customers) we
cannot select "OK" to make the change. The "OK" button is always grayed
out and is unclickable. Only the "Cancel" button is clickable.

MIVA told us the answer is in the manual but we haven't seen it. We've
gone through the manual numerous times and can't find a fix for this
problem. We've gone through the installation process more times than I
care to count.

What are we doing wrong and what should we do to get this software
working?

We have Windows XP Home and QuickBooks 2003 Pro Edition. The Synchro
Connector module (version 1.1001) is correctly installed and the
"active" check box is checked. We know Synchro is talking to the
shopping cart as it provided the correct Merchant Storefront in the Add
Store Wizard: Select Storefront screen.

Any ideas?

Thanks

Sam Wuebben
[email protected]
www.sunburstbottle.com