toe_subscription_fields error on INVC screen

[Jim Cockerham]

I just noticed that customers are getting the following error on the INVC screen. It does not matter if they purchase a subscription or not:

"One or more notification emails could not be sent at this time: Item 'toe_subscription_fields' threw exception 'invalid_subscription' during initialization"

Should the "toe_subscription_fields" item be assigned to the INVC page? If so, that might be my problem because it is not.

[Matt Zimmermann]

Hi Jim,

Make sure you do not have the "subscriptions" or subscriptionfields" items assigned to the page and the error should go away.

[Jim Cockerham]

Thanks for the reply Matt. I checked and neither of those items are assigned. The only reference I see to subscriptions is this line in the ORDER CONTENTS section:

<mvt:if expr="l.settings:item:subscrp_id">
<p><small>Subscription: &mvte:item:subscription:productsubscriptionterm:de scrip;</small></p>
</mvt:if>

[Matt Zimmermann]

Hi Jim,

That code is fine to be there as it would not resolve to true if there is not a subscription ID. If all subscription related items are unassigned from the page, and the error is still occurring, I would recommend contacting support so they can look into it.