Shipping Estimator Not Working

[lesliekirk]

The BASK Shipping Estimator is not working. It only returns

Unable to estimate shipping rates, please check your address and try again.

The Shipping Estimate and Shipping Estimate Rates are assigned to the page. What else do I need to look for?


A related question - why is the Shipping Estimator able to Sort Shipping Methods By: but that option doesn't seem to be available on the OSEL page?

[lesliekirk]

The BASK Shipping Estimator is not working. It only returns The Shipping Estimate and Shipping Estimate Rates are assigned to the page. What else do I need to look for?

I want to circle back to this to let everyone know what Miva Support (thanks Nick) discovered.

Looking at the Estimate Shipping form in the HTML it has a method attribute with the value of get. When using the get method the form is not sending any data to the action attribute. So the shipping estimate page is not receiving any of the input values in the form which means it is not able to get any shipping rates. By altering the method to post the data will be sent to the shipping estimate page and then the page will be able to return results.

This line had method="get" in it

<form data-hook="shipping-estimate-form" method="get" name="shipestimate_form" action="&mvte:urls:SERT:auto;">

it needs to be method="post"

<form data-hook="shipping-estimate-form" method="post" name="shipestimate_form" action="&mvte:urls:SERT:auto;">

If you are having issues with the Shipping Estimator, check it for this.

[RTHOMASDESIGN]

Thanks for sharing :)