Problem with Suivant Menu on Mobile - Android Default Browser

[afiumano]

We installed the Suivant ready theme into a site and are testing it on the default mobile Android browser (not sure of the name of the browser, but it is the stock one with the globe as the icon). The menu is not functioning very well in it. When you hit "back" after clicking a category and going to it's subs it will go back but the menu will be blank. Most of the time when you press an arrow to go to a sub-category it won't go anywhere. Also, sometimes the menu is repeated twice. See attached screen shots. Here is the site: http://www.plexusincstore.com/mm5/merchant.mvc

[Matt Zimmermann]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

Hi,

What version of Android is the device using and what device is it?

[afiumano]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

It is a Samsung Galaxy S4 on Android version 4.4.2

[afiumano]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

We are having similar issues on an iphone 5C.

[Matt Zimmermann]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

Although the Samsung Galaxy S4 and iPhone 5c are supported devices, unfortunately the stock Android browser is not supported as it lacks the programming of most modern browsers (so much so that it is not included in many newer devices). That being said, I have run your site through several emulators and have not been able to recreate the issue. Can you set the default Suivant site on your devices and let me know if you have the same issue? http://suivant-theme.mivamerchantdev.com/

[afiumano]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

The iPhone 5c is using Safari. http://suivant-theme.mivamerchantdev.com does function better on the iphone than on the android, but I am still having the touch issues and going back issues on the Android.

[Matt Zimmermann]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

Glad to hear the 5c works as expected. As for the Android, I can only recommend upgrading to a more modern browser like Chrome or Firefox.

[lesliekirk]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

Glad to hear the 5c works as expected. As for the Android, I can only recommend upgrading to a more modern browser like Chrome or Firefox.

So should there be some sort of message that pops up that tells the customer they are using an out of date browser? Not everybody is on the latest and greatest.

[Bruce - PhosphorMedia]

Re: Problem with Suivant Menu on Mobile - Android Default Browser

yup, back to 'this site looks best with..." Should be built in...i believe its in the global header...