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New Module From Phosphor Media: Easy Contact

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    New Module From Phosphor Media: Easy Contact

    Would you like to know more about your customers than they do?

    Are you looking for a more effective customer communications tool for your web site?

    Then take a look at our new product: Easy Contact™.

    Easy Contact(tm) will fundamentally change your relationship with your customers. It is a small prompt that sits in the corner of every page. When your customer has a problem or question, they can easily send you an email without disrupting their flow by simply clicking on the prompt.

    "I'm really liking this module. I know store owners would benefit from it. I'm always asking my clients to find out where the customer was, what browser did they use, how did they get there, etc. As a Miva Merchant web developer, I know I can save my clients time, money and sales when they have a web site issue. Easy Contact nails it for me."
    - Leslie Kirk, www.lesliekirk.com

    Customers no longer have to wander your site looking for a Contact Us form. The Easy Contact prompt is always visible - yet unobtrusive. When we installed Easy Contact on our site, our contact requests increased 200%.

    Customers are used to asking questions that rely on you filling in the blanks. For example, if they asked you if a jewelry box came in antique leather, how would you know which of a dozen boxes they are talking about? Easy Contact will tell you.

    No more email forwarding, delays and dealing with clumsy formatting of messages. Is this an order question? Send it to your fulfillment email address. Are they asking a product question? Send it to your sales email address. Do you have a web developer on call? Send technical questions directly to them. Make your business look more professional by ensuring that an expert answers every question (even when that expert is you).

    "With Easy Contact we can solve most problems and answer most questions in a single response instead of six. It's a very smart thing!"
    - Bill Dunn, Owner - www.suncam.com

    When a customer contacts you, Easy Contact captures hard to obtain information about them. You can use this to increase sales, satisfaction, retention and repeat business.

    For example, Easy Contact tells you the customers previous order history, click path, whether they have cookies enabled, which browser they are using and more.

    Easy Contact installs in minutes. It lets you point and click to get the right look for YOUR site (and since it is 100% CSS, you can take it as far as you want). And, includes built-in spam blocking technology and logs of all messages in the Admin.

    48 Hour Introductory offer: Order before Wednesday June 13th at midnight and get Easy Contact for 30% off. Just use the coupon code: EASYCONTACTINTRO:
    http://www.phosphormedia.com/product...y_contact.html

    All our products come with a 100% money back guarantee - if you feel it's not right for you, simply let us know within a month of purchase and we will refund your money - no questions.
    Last edited by Rick Wilson; 06-11-13, 02:39 PM.
    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

    #2
    Re: New Module From Phosphor Media: Easy Contact

    Bruce, the link on this thread http://www.phosphormedia.com/product...y_contact.html doesn't work for me.Larry
    Larry
    Luce Kanun Web Design
    www.facebook.com/wajake41
    www.plus.google.com/116415026668025242914/posts?hl=en


    Comment


      #3
      Re: New Module From Phosphor Media: Easy Contact

      Bruce,

      He's right, that link is broken, but this one works: http://www.phosphormedia.com/product...y_contact.html
      Thanks,

      Rick Wilson
      CEO
      Miva, Inc.
      [email protected]
      https://www.miva.com

      Comment


        #4
        Re: New Module From Phosphor Media: Easy Contact

        Thousand apologies...one too many 's' es. Just for that, we'll extend the sale till Thursday mid-night.

        BTW Where did the "EDIT" post feature go?
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

        Comment


          #5
          Re: New Module From Phosphor Media: Easy Contact

          I edited it for you :)
          Thanks,

          Rick Wilson
          CEO
          Miva, Inc.
          [email protected]
          https://www.miva.com

          Comment


            #6
            Re: New Module From Phosphor Media: Easy Contact

            Did the edit option get killed or is it just me...
            Bruce Golub
            Phosphor Media - "Your Success is our Business"

            Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
            phosphormedia.com

            Comment


              #7
              Re: New Module From Phosphor Media: Easy Contact

              It's just you, I think for non-admins it's always been limited to 5 mins from initial posting.
              Thanks,

              Rick Wilson
              CEO
              Miva, Inc.
              [email protected]
              https://www.miva.com

              Comment


                #8
                Re: New Module From Phosphor Media: Easy Contact

                Good to know I'm not imagining my paranoia.

                thanks for the edit

                -Bruce
                Bruce Golub
                Phosphor Media - "Your Success is our Business"

                Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                phosphormedia.com

                Comment


                  #9
                  Re: New Module From Phosphor Media: Easy Contact

                  Hey Bruce: Can the contact us window be user positioned or sized? On your site the contact us submit button is off the bottom of the page and I can't submit it because the window doesn't scroll. I have to set my IE9 zoom to 75%, to see the submit button. Larry
                  Larry
                  Luce Kanun Web Design
                  www.facebook.com/wajake41
                  www.plus.google.com/116415026668025242914/posts?hl=en


                  Comment


                    #10
                    Re: New Module From Phosphor Media: Easy Contact

                    Originally posted by wajake41 View Post
                    Hey Bruce: Can the contact us window be user positioned or sized? On your site the contact us submit button is off the bottom of the page and I can't submit it because the window doesn't scroll. I have to set my IE9 zoom to 75%, to see the submit button. Larry
                    Larry,

                    You can set a specific height but typically, you just run it with auto height. However, since its 100% CSS, you can have it do whatever you want (including things like auto scroll, background images, etc).

                    I just checked with two different machines running IE9, with zooms running from 75% to 125% and didn't see a problem.
                    Why don't you go through our Easy Contact prompt and send us a message. We might be able to see what's causing the problem. (I'll open the window up more so you should be able to hit the Send button.)
                    Bruce Golub
                    Phosphor Media - "Your Success is our Business"

                    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                    phosphormedia.com

                    Comment


                      #11
                      Re: New Module From Phosphor Media: Easy Contact

                      Hi Bruce: We are interested in this but it doesn't work correctly on your site http://www.phosphormedia.com/product...y_contact.html The submit button doesn't display and when I attempted to email you my question, I could not submit it via the button (which wasn't showing) or by the return key. Also, when I scrolled down in the comment box, the close box X at the top scrolled up off the page and I couldn't then close the popup. Am I going crazy or is there problems with this first release? Regards, Larry
                      Larry
                      Luce Kanun Web Design
                      www.facebook.com/wajake41
                      www.plus.google.com/116415026668025242914/posts?hl=en


                      Comment


                        #12
                        Re: New Module From Phosphor Media: Easy Contact

                        PS I only used the forum for this remark because I had no way to contact you from your site since the Easy Contact wouldn't work for me. Larry
                        Larry
                        Luce Kanun Web Design
                        www.facebook.com/wajake41
                        www.plus.google.com/116415026668025242914/posts?hl=en


                        Comment


                          #13
                          Re: New Module From Phosphor Media: Easy Contact

                          Originally posted by wajake41 View Post
                          PS I only used the forum for this remark because I had no way to contact you from your site since the Easy Contact wouldn't work for me. Larry
                          Larry,

                          As I mentioned in the previous post, this has been checked on a number of different machines and browsers with no indication of the issue you see. But, to be thorough, we've opened up the form window on our site so you could use the contact form to perhaps provide us with even more information. (That's the key benefit of Easy Contact, it can capture information behind the scenes.) Also, since this falls under the realm of tech support, it would be beneficial to all to just move this to direct conversation between us.
                          Bruce Golub
                          Phosphor Media - "Your Success is our Business"

                          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                          phosphormedia.com

                          Comment


                            #14
                            Re: New Module From Phosphor Media: Easy Contact

                            Hi Bruce: Found my problem. I had the text size in IE9 set to "largest". Works fine when I have the text size at "Medium". Sorry for the false alarm. Larry :
                            Larry
                            Luce Kanun Web Design
                            www.facebook.com/wajake41
                            www.plus.google.com/116415026668025242914/posts?hl=en


                            Comment


                              #15
                              Re: New Module From Phosphor Media: Easy Contact

                              Just a reminder, the 48 Hour Introductory offer (extended to 72 hrs cause some of us have typing issues) for Easy Contact, expires tonight (Friday, June 14th 2013).

                              Get Easy Contact for 30% off. Just use the coupon code: EASYCONTACTINTRO:
                              Bruce Golub
                              Phosphor Media - "Your Success is our Business"

                              Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                              phosphormedia.com

                              Comment

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