Service Outage on November 18, 2019
Dear Clients,
Yesterday at 4:15 PM EST we experienced a service interruption that was resolved as of 5:30 PM EST. During this interruption, Miva-hosted sites were periodically unavailable.
The root cause of the outage was a bug in our Intrusion Detection and Prevention System. This bug, under a unique and improbable set of circumstances we've identified, resulted in system memory exhaustion on many customer-facing systems.
As we have never encountered this particular issue before, it took approximately 30 minutes to diagnose the problem and about 45 minutes for all systems to return to normal operation once a fix was put in place.
This outage is the kind of thing we find unacceptable, while acknowledging that in a networked world these things do happen occasionally to clouds of all sizes. This is an extremely rare occurrence at Miva, as I’m sure our long-time clients would attest.
Miva’s mission is to empower independent sellers to control their destiny and thrive, which is why we take the integrity of every Miva store very seriously and are committed to providing industry-leading uptime and security.
If you have any questions, feel free to reach out to me at [email protected].
To your continued success,
Rick
Dear Clients,
Yesterday at 4:15 PM EST we experienced a service interruption that was resolved as of 5:30 PM EST. During this interruption, Miva-hosted sites were periodically unavailable.
The root cause of the outage was a bug in our Intrusion Detection and Prevention System. This bug, under a unique and improbable set of circumstances we've identified, resulted in system memory exhaustion on many customer-facing systems.
As we have never encountered this particular issue before, it took approximately 30 minutes to diagnose the problem and about 45 minutes for all systems to return to normal operation once a fix was put in place.
This outage is the kind of thing we find unacceptable, while acknowledging that in a networked world these things do happen occasionally to clouds of all sizes. This is an extremely rare occurrence at Miva, as I’m sure our long-time clients would attest.
Miva’s mission is to empower independent sellers to control their destiny and thrive, which is why we take the integrity of every Miva store very seriously and are committed to providing industry-leading uptime and security.
If you have any questions, feel free to reach out to me at [email protected].
To your continued success,
Rick