On May 26th, a technical issue prevented some Miva customer websites from reaching specific Akamai-hosted targets. Akamai, a content delivery network (CDN) provider, experienced a failure that accepted requests but did not serve responses, leading to timeouts. This issue was prominent with the UPS rate calculation server URL and MailChimp.
As a temporary fix, Miva began resolving Akamai sites via Google DNS at 2PM EST, preventing Akamai from guiding traffic to the faulty target. Miva has contacted Akamai and relevant service providers to expedite a permanent resolution.
Once Akamai addresses the issue, Miva will revert to the regular routing mechanism. If you would like to be notified in advance of this change, please let us know. Additionally, Miva plans to establish monitoring systems for crucial targets like UPS on each customer network, enhancing the ability to detect any future Akamai issues that only affect a subset of sources.