On June 28, 2024 we updated the pricing and terms for Non-Compliance and End of Life Fees.
The new qualifications and prices are listed and maintained here: https://www.miva.com/non-compliance-fee
Software Maintenance & End of Life Policy
We regularly release updates to our software (the "Miva Software"), to add new features, improve performance, and enhance security ("Updates"). Customers may choose when to install Updates on their licensed copy of the Miva Software ("License") but are advised that operating outdated software can pose significant security risks, particularly concerning credit card data. To safeguard against unauthorized access, the Payment Card Industry Security Standards Council (PCI SSC) requires merchants secure their digital infrastructure, and maintaining up-to-date software is a critical component of this requirement. To align with PCI security standards and ensure software integrity, Miva customers must install Updates to their License within ninety (90) days following release of a general software Update, and within thirty (30) days following release of a security-related Update.
Non-Compliant Software
Any previously released version of the Miva Software still in use more than ninety (90) days after the latest general Update to the Miva Software, or more than thirty (30) days after the latest security-related Update to the Miva Software, will be considered "Non-Compliant" with this Policy; and any version of the Miva Software that has been Non-Compliant for more than ninety (90) days shall be considered "End-of-Life." No further Updates will be released for End-of-Life versions of the Miva Software, and technical support for End-of-Life versions cannot be guaranteed.
Penalties for Non-Compliance
To encourage compliance with this Policy, our customers will be assessed a monthly fee for each of their Non-Compliant License(s) as applicable:
The new qualifications and prices are listed and maintained here: https://www.miva.com/non-compliance-fee
Software Maintenance & End of Life Policy
We regularly release updates to our software (the "Miva Software"), to add new features, improve performance, and enhance security ("Updates"). Customers may choose when to install Updates on their licensed copy of the Miva Software ("License") but are advised that operating outdated software can pose significant security risks, particularly concerning credit card data. To safeguard against unauthorized access, the Payment Card Industry Security Standards Council (PCI SSC) requires merchants secure their digital infrastructure, and maintaining up-to-date software is a critical component of this requirement. To align with PCI security standards and ensure software integrity, Miva customers must install Updates to their License within ninety (90) days following release of a general software Update, and within thirty (30) days following release of a security-related Update.
Non-Compliant Software
Any previously released version of the Miva Software still in use more than ninety (90) days after the latest general Update to the Miva Software, or more than thirty (30) days after the latest security-related Update to the Miva Software, will be considered "Non-Compliant" with this Policy; and any version of the Miva Software that has been Non-Compliant for more than ninety (90) days shall be considered "End-of-Life." No further Updates will be released for End-of-Life versions of the Miva Software, and technical support for End-of-Life versions cannot be guaranteed.
Penalties for Non-Compliance
To encourage compliance with this Policy, our customers will be assessed a monthly fee for each of their Non-Compliant License(s) as applicable:
- A. If the Miva Software in use: (i) is from Miva's current product release series, and (ii) has been Non-Compliant for ninety (90) days or less, a "Non-Compliance Fee" of $150 will be assessed; or
- B. If the Miva Software in use: (i) is from Miva's current product release series, and (ii) has been Non-Compliant for more than ninety (90) days, an "End-of-Life Fee" of $300 per month will be assessed; or
- C. If the Miva Software in use: (i) is from one of Miva's former product release series, and (ii) has been Non-Compliant for more than ninety (90) days, a "Legacy End-of-Life Fee" of $500 per month will be assessed. (Current Examples are any software from Miva Merchant Versions 4, 5 or 9.