Address Verification Message

[lesliekirk]

Is it possible to change the Address Verification Message or even not have the popup if the address is correct?

Here is what the customer is seeing if their address is correct. Notice that there is the "appears to be incorrect or incomplete but no option to "Use As Entered"?

Correct Address:

k2Gn0r.png




Here is the expected popup if the address doesn't meet the USPS standards

Incorrect Address

r8nzHh.png

Ideally, the store owner would like no popup if the system doesn't offer any correction or "Use As Entered" - they feel it is confusing to their customers.

[Brennan]

Let me find out what controls the "Use As Entered" as showing or not. We do have an open bug to not re-validate the address if it has already been validated. Is that the use case here or was the first time going though the address validation?

[lesliekirk]

Let me find out what controls the "Use As Entered" as showing or not. We do have an open bug to not re-validate the address if it has already been validated. Is that the use case here or was the first time going though the address validation?

Thanks for looking into this. It is the first time through.

[lesliekirk]

Thanks for looking into this. It is the first time through.

Any update on this Brennan? The store owner is wanting to launch. Is anyone else experiencing this issue? Should I have support look at it?

[Brennan]

In my testing, it does appear to always show the address validation even if the address matches. I'm going to file a bug so we look into it.

[lesliekirk]

In my testing, it does appear to always show the address validation even if the address matches. I'm going to file a bug so we look into it.

Any ETA on this? The store owner has also directly inquired on this.