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**rbuelna** · 07-17-23, 10:23 AM

Originally posted by delcorsets View Post

I've received several messages from customers who are either unable to place orders or create accounts. I'm pretty sure that the problem has something to do with Recaptcha v3 as that is the only anti-fraud software running on our Account Creation screen.

I had the threshold set to 0.0 which I thought was supposed to let all transactions/account creations occur regardless of score during the initial "training period" for Google to collect data. I had a customer contact me and say "I'm attempting to create an account, but am only receiving a message "The requested action cannot be performed at this time." I've received it multiple times now, and am concerned as to what is wrong. I'm positive that I've filled out all of the fields correctly." The reason message I'm seeing in the Recaptcha v3 Rejections lists says "Empty reCAPTCHA response"

Is anyone else having problems with false positives using the new Recaptcha v3?

Hello delcorsets,

Sounds like you're running into a bug our team discovered with reCAPTCHA v3 which causes those empty responses. It can be fixed by going to User Interface -> Global Settings -> HEAD Tag Content and making any change to the template and clicking Update. A change to the template must occur in order create a new version of the template and trigger a recompile of the template. You could add an HTML comment for example, click Update, and then remove the HTML comment and click Update to get back to the original state. This issue will be resolved retroactively with the 10.07.02 patch. Contact support if you run into any issues.

Warm Regards

**delcorsets** · 07-18-23, 06:38 AM

rbuelna Thanks for the suggestion. I followed your instructions to update the Head Tag Content, but one of my sites is still getting rejections due to ""Empty reCAPTCHA response" and another site is getting a lot of rejections due to "eCAPTCHA response returned the following error code(s): timeout-or-duplicate"

**Rick Wilson** · 07-19-23, 10:51 AM

Psydde, I'd definitely contact support, something is wrong, beyond what I think what can be quickly remedied here in the forums.

**PCINET - Andreas** · 02-06-25, 02:23 PM

Old post but helped me to find the issue for another client. Problem is that the store is on the latest iteration of Miva and reCaptcha v3 1.0004 and it is still happening. Support had no clue and I found this thread. Any idea how to get it to work?

**jdelvie** · 02-10-25, 05:05 PM

We started getting the same/similar issue last week. When customer is checking out they get "the requested action can not be performed at this time" We are not able to duplicate the issue on our side but our order volume has dropped. This is what tech support told us

"That error message is from reCAPTCHA v3 module. Right off the bat, I know that your site's framework has a confliction with reCAPTCHA v3 on that page you sent in with the screenshot.

There's an action there that has "Save My Info!" and that feature isn't compatible with reCAPTCHA v3 due to how the form is manipulated with the use JavaScript.

Our suggestion would be to update the save my info to be added on the INVC (Invoice) page like the Shadows framework. Here is how the form looks on the default Shadows framework: https://github.com/mivaecommerce/sha...vc.mvt#L30-L68

If you have any questions or concerns, please don't hesitate to contact us by responding to this email or calling in to our Toll Free Support Line at 1-800-608-6482. Make sure to have your ticket number, which is in the subject line of this email, so that our support representative can quickly locate your account in our system."

Announcement

Recaptcha v3 Problems, False Positives?

Recaptcha v3 Problems, False Positives?

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