Announcement

Collapse
No announcement yet.

Updating to 10.07

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Updating to 10.07


    Just an FYI - while there is a warning that the update will make changes to the basket table, I think it should have a stronger message to double-check for expired baskets. Most store owners are going to see the Update button, click it, glean the one-sentence message about changes, and proceed. For almost every store, the update will proceed without a hitch. Unless of course, it's one that I do. I had already run the update on a couple of dozen stores. In this case, I ran the update on the store's dev site with no issues. I clicked through the proceed button and everything seemed to go along swimmingly until the update got to the "Status: Adding columns to table Basket for store XYZ". After it sat there for 15 minutes I knew there was going to be an issue so I opened a support ticket. When the admin logged me out, I updated the ticket. When the store owner called me to ask what was going on, I told him I would call support since the store was broken with barely a header and footer showing.


    Yes, I should have known better but I try to approach everything from a store owner's point of view. A store owner has been told it's okay to run the updates. The message that pops up IMO doesn't seem urgent enough to make me want to click the "read more" icon.


    W9wtZV.png



    If the read more is clicked, then the message would have explained to go through the process I went back and I did in between the moments of the store owner's call and getting myself validated to speak on behalf of the store owner: I went back to the store admin and deleted the expired baskets. There were so many that I had to run it twice as it timed out during the first attempt.

    y9rEVb.png


    If I had my say in it, I think the expired baskets size should be checked during this process and if the basket size is too large the process stops until either the "All Shopping Baskets" or at least the "Expired Shopping Baskets" are deleted because if a store owner does just glean over this step it WILL break the store IF it has a large number of baskets.
    Leslie Kirk
    Miva Certified Developer
    Miva Merchant Specialist since 1997
    Previously of Webs Your Way
    (aka Leslie Nord leslienord)

    Email me: [email protected]
    www.lesliekirk.com

    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

    #2
    IMO: If, there are any database changes, it should also recommend that the store be set to maintenance mode.
    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

    Comment


      #3
      Originally posted by Bruce - PhosphorMedia View Post
      IMO: If, there are any database changes, it should also recommend that the store be set to maintenance mode.
      That's always been an excellent recommendation - have you trained your store owners to do that?
      Leslie Kirk
      Miva Certified Developer
      Miva Merchant Specialist since 1997
      Previously of Webs Your Way
      (aka Leslie Nord leslienord)

      Email me: [email protected]
      www.lesliekirk.com

      Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

      Comment


        #4
        Would that every apply to data import (e.g.: product.csv, etc.)?
        Thank you, Bill Davis

        Comment


          #5
          Originally posted by lesliekirk View Post

          That's always been an excellent recommendation - have you trained your store owners to do that?
          nah, they just have us do it :)
          Bruce Golub
          Phosphor Media - "Your Success is our Business"

          Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
          phosphormedia.com

          Comment


            #6
            Originally posted by William Davis View Post
            Would that every apply to data import (e.g.: product.csv, etc.)?
            No. adding/updating products is just updating database fields. what i was referring to are changes to the actual database structure. (i.e., adding a field)
            Bruce Golub
            Phosphor Media - "Your Success is our Business"

            Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
            phosphormedia.com

            Comment


              #7
              Originally posted by Bruce - PhosphorMedia View Post

              nah, they just have us do it :)
              Mine are getting braver and clicking that button as soon as it shows itself...
              Leslie Kirk
              Miva Certified Developer
              Miva Merchant Specialist since 1997
              Previously of Webs Your Way
              (aka Leslie Nord leslienord)

              Email me: [email protected]
              www.lesliekirk.com

              Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

              Comment


                #8
                Originally posted by William Davis View Post
                Would that every apply to data import (e.g.: product.csv, etc.)?
                If they are large files, it's always recommended (and small ones too)
                Leslie Kirk
                Miva Certified Developer
                Miva Merchant Specialist since 1997
                Previously of Webs Your Way
                (aka Leslie Nord leslienord)

                Email me: [email protected]
                www.lesliekirk.com

                Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                Comment

                Working...
                X