Specific Shipping Email for Specific Products

[Geographicus]

We sell both physical products and digital downloads - which are processed manually. When we mark an order shipped, the customer receives the email designed for physical products, and this is often confusing. If a customer orders a digital download product, is there some way to trigger different order and shipping confirmation emails to be sent? I did find an old work-around solution dating to 2006 in the forums using storemorph code in the email templates, but I expect it must be obsolete by now?

Kevin

[Nick]

Geographicus Are you using the native digital downloads functionality? If so there is a default Email that is called Digital Download Created which can be activated. The Digital Download Created email will send when a digital download has been ordered.

digtal.JPG

[Geographicus]

No, I am not, as I have never figured out how it works. Right now, each of our physical products has a button to order a digital file as well, that button loads another product, digital_image, which has an attribute assigned to it, that being, the product code of the physical product for which a digital scan is being requested. So, within that system, I do not know how the native 'digital download' system would work.

[Nick]

Geographicus That does sound like a very specific setup but it should be possible using the native Digital Download feature. Using the native digital download feature would require you to reconfigure the setup but it may be worth testing.

Here is the reference guide on the native digital download feature: https://docs.miva.com/miva10/referen...ital-downloads

My suggestion would be to set up a digital download product in your store (maybe assign it to an availability group that your customer account is assigned, this way it will only be available to you) then purchase the product and see what would need to be updated to accommodate your use case. Without knowing the specifics it sounds like there would just need to be some customizations to the digital download email to include the custom functionality to output the digital scan that is being requested.

Migrating to the native Digital Downloads feature would be beneficial because you could track the downloads easier within the digital downloads section of the admin as well as you the native discounting features to give discounts if desired.

That being said there may be a way to customize your current set up to accomplish the desired functionality but it would take a developer to analyze the code and determine if it is possible and the best way to implement.

I know there are many developers in the Miva community that could assist with the migration or customization of current setup, if you need any suggestions please feel free to DM me.

[Geographicus]

If we could use the native digital download Miva system, we would. Unfortunately, our image files are very large and Miva seems to require they be hosted on Miva servers. The data required to set up our image delivery system on Miva servers would be more than 1.6 TB. Miva is already nailing us hard with hosting fees that are several orders of magnitude higher than any alternative (Amazon S3, Cloudflare RS, etc), and we are, moreover, running up against hard limits on the amount of data we can store on Miva Servers. So we need to work out a third-party solution.

[Nick]

Geographicus That makes sense as far as hosting large files.

Just to recap you are looking for a way to NOT send the normal shipped email. This can be done by modifying the Shipment Shipped email template. Template code an a conditional can be added at the top of the template that will check to see if the shipment contains a digital product and if it does then exit the code. This will result in a blank email template and it will not be sent because it has no content.

Once again this is something a developer should be able to handle, if you need any suggestions please feel free to send me a DM.

[Bruce - PhosphorMedia]

Its probably as simple as:

Inside the <mvt:foreach iterator="shipment_info" array="shipment:shipments"> loop. Add
<mvt:if expr="'digital CIN l.settings:shipment_info:name">
<mvt:foreachcontine />
</mvt:if>

Which, if a product name as the word 'digital' in it, it will be skipped.
Unless i completely missed the point of all of this (happens a lot) :)

[Geographicus]

Thanks everyone. We are working on a solution now.