We are relatively new using MIVAPay checkout.
We have had several call and emails - and noticed when placing test orders….
When a shipping option is picked and we click ‘CONTINUE TO PAYMENT’ it goes to the Payment Information page but takes about 5 seconds for the information boxes to load.
Then, when information is entered and we click ‘COMPLETE ORDER’ it takes 13 seconds to get the Confirmation. There is no hour glass / spinning circle or anything to indicate that the order is being processed. 13 seconds is a long time. People click the ‘COMPLETE ORDER’ several times or just assume the order…..
Is this normal. Can an hour glass or something else be added to indicate something is happening?
Thanks, David
SunOrganic Farm
We have had several call and emails - and noticed when placing test orders….
When a shipping option is picked and we click ‘CONTINUE TO PAYMENT’ it goes to the Payment Information page but takes about 5 seconds for the information boxes to load.
Then, when information is entered and we click ‘COMPLETE ORDER’ it takes 13 seconds to get the Confirmation. There is no hour glass / spinning circle or anything to indicate that the order is being processed. 13 seconds is a long time. People click the ‘COMPLETE ORDER’ several times or just assume the order…..
Is this normal. Can an hour glass or something else be added to indicate something is happening?
Thanks, David
SunOrganic Farm
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