Can someone from Miva help escalate? Our website is down for over an hour. A ticket has been created an hour ago but have not heard back from anyone. Not sure if Miva is having internal network issue or just my site.
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Please call in when such an issue occurs. If a ticket is not opened as a site down, it will be queued and retrieved in normal order, which can be an hour or two. -
In the past years, I usually submit a ticket via email using the vip email address and that always work. If that process no longer work and I need to call in, then I will do that going forward. I thought that would be easier since it will automatically log a ticket and I can do screenshot or error info. Thanks for looking into this. Appreciate the help.Comment
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ILoveHostasaurus - Our site search is no longer working for some reason this morning. I have logged a ticket and I am trying to call in but can't locate a number to call. Can you help look into this please.Comment
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David is not online today as he's in the field on a Data Center project. 800-608-MIVA is the phone number.Comment
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