Hi there, Everyone:
I got two orders where the Basket Items were "lost" from the order. The orders came through, but with only the Shipping charges. There were no items listed, and the customer was only charged for the shipping. (The total amount of the order was only the shipping charge.)
They were two different products.
The orders were separated by about four hours apart.
Many people ordered the same products and their orders came through fine.
I am using the LYNK Payment module
I am using a table based shipping rates (so I am not using the USPS Server or any other real time servers).
I am using the one page checkout by design extend.
They both paid by Visa cards
Miva seemed to capture their payment data ok
Any suggestions would be great. Thanks in advance.
I got two orders where the Basket Items were "lost" from the order. The orders came through, but with only the Shipping charges. There were no items listed, and the customer was only charged for the shipping. (The total amount of the order was only the shipping charge.)
They were two different products.
The orders were separated by about four hours apart.
Many people ordered the same products and their orders came through fine.
I am using the LYNK Payment module
I am using a table based shipping rates (so I am not using the USPS Server or any other real time servers).
I am using the one page checkout by design extend.
They both paid by Visa cards
Miva seemed to capture their payment data ok
Any suggestions would be great. Thanks in advance.