Usps

[lea-ann]

Well, thank you post office, for ruining our business!!

Anyone have suggestions on how to overcome the problems with the USPS rate calculations in VCS USPS Advanced until the software programmers have time to catch up? I've tried switching from USPS Advanced to Miva USPS but I don't know the password :-( . . . trying to figure out how to go to free shipping or something for a couple of days. easily 99.9% of our orders ship USPS because they don't weight a lot.

[Greco]

Re: Usps

viking coders said they fixed the miva ver 5 module so if you're running 5 that should take care of you. unfortunately we're still waiting for a ver 4 fix.

[lea-ann]

Re: Usps

waiting on version 4 fix myself . . . thx

[Pat R]

Re: Usps

viking coders said they fixed the miva ver 5 module so if you're running 5 that should take care of you. unfortunately we're still waiting for a ver 4 fix.

I use the basic module for shipping in version 5 and it has not been working. Any help would be appreciated.
Thanks
pat

[wsmith]

Re: Usps

Pat,

Is your store fully up to date? Our standard module for USPS is returning rates with a fully up to date store. Contact our support team if you continue to run into issues or have additional questions.

Support can be reached at 866-284-8912 between 7am - 7pm or via email at [email protected].

Thank you,

Wayne

[Pat R]

Re: Usps

Wayne,

Yes, my store is fully up to date as of about 1:30 PM today. I contacted the support desk and they could not help me unless I had a support contract.

Any ideas on what I can try?

Pat

[Jim McCormick]

Re: Usps

Wayne,

Yes, my store is fully up to date as of about 1:30 PM today. I contacted the support desk and they could not help me unless I had a support contract.

Any ideas on what I can try?

Pat

What is not working about it? Are you getting any rates at all?

[Pat R]

Re: Usps

What is not working about it? Are you getting any rates at all?

no none.

When you try to place an order you get:

unable to calculate shipping costs
"No valid shipping methods are available for your order. You will be contacted regarding shipping when your order is processed. "

[Jim McCormick]

Re: Usps

no none.

When you try to place an order you get:

unable to calculate shipping costs
"No valid shipping methods are available for your order. You will be contacted regarding shipping when your order is processed. "

Your account is either not active with USPS or your products don't have weight. This is not an issue with the module.

[Pat R]

Re: Usps

Your account is either not active with USPS or your products don't have weight. This is not an issue with the module.

that is what the help desk said. But every item does have weight (double and triple checked) and I have no reason to believe an account that was acitve on Friday was turned off by the post office??? Well now that is an idea. During the change over would I have needed to go get a new ID?

Pat

[Jim McCormick]

Re: Usps

During the change over would I have needed to go get a new ID?

Pat

What change over? Were you using the Viking Coders module before Friday?

[Pat R]

Re: Usps

Heck, I don't even know what the Viking module is. On Friday everything was working fine. (We use the USPS basic module for our shipping) When I came in on Monday it was not working. The only thing I can think of that would have any impact is the post office rate change that went into affct over the weekend.

[Jim McCormick]

Re: Usps

The only thing I can think of that would have any impact is the post office rate change that went into affct over the weekend.

If that would be the case then every merchant using our USPS module would not be able to get rates. You should check with USPS about your account.

[base428]

Re: Usps

It's a USPS problem. My 4.23 store lost USPS shipping at the beginning of the year as well.

However, I noticed there is a 03Jan2011 USPS patch on the Miva Merchant site, but you have to call to obtain it.

[Jim McCormick]

Re: Usps

It's a USPS problem. My 4.23 store lost USPS shipping at the beginning of the year as well.

What version of the USPS module are you using? The latest for v4, v4.2407, is working.

To find your version expand Modules and then click on the 'U.S.P.S. Online Rate Calculation (Domestic & International)' module.

If you do not have v4.2407 please email [email protected] and include your domain license so we can validate that you're eligible to get updates. Click on Domain Settings to find your license.