Re: Dydacomp - MOM and PR7
OK, I reviewed that support ticket. I don't have any problem discussing it in the Forum. As I understand it, you reported a problem that one of your clients has with the Stone Edge Order Manager and passwords that use certain punctuation characters. That problem was fixed a couple of weeks ago in our latest Miva script. You requested a copy of that script so you could distribute it to your clients who use the Order Manager. We told you that you are not entitled to it, and that your clients would have to get it themselves.
I assume that whoever you spoke to here also pointed out that our scripts are only available to Order Manager users with current support contracts, and that in some cases, they might also need an update to the Order Manager itself to use a new script, which also requires a current support contract. And, of course, you have no way of knowing who is entitled to the updates, and we have to protect our intellectual property. Apparently you told our representative that this was the second time we had denied your request for a script, and that you were going to stop recommending the Order Manager.
Unless I have the facts wrong, I stand by our policies and what you were told. If you want to stop recommending the Stone Edge Order Manager, that is certainly your right. But if I were one of your clients, I think I would want a better reason for deciding whether to recommend a product or not. (BTW - Rick has my phone number, and we have spoken many times. It is 610-994-3699 ext. 111, in case anyone else wants to call. That is the kind of factor that I think should be given more weight when making business software recommendations!)
Originally posted by lfreeman
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I assume that whoever you spoke to here also pointed out that our scripts are only available to Order Manager users with current support contracts, and that in some cases, they might also need an update to the Order Manager itself to use a new script, which also requires a current support contract. And, of course, you have no way of knowing who is entitled to the updates, and we have to protect our intellectual property. Apparently you told our representative that this was the second time we had denied your request for a script, and that you were going to stop recommending the Order Manager.
Unless I have the facts wrong, I stand by our policies and what you were told. If you want to stop recommending the Stone Edge Order Manager, that is certainly your right. But if I were one of your clients, I think I would want a better reason for deciding whether to recommend a product or not. (BTW - Rick has my phone number, and we have spoken many times. It is 610-994-3699 ext. 111, in case anyone else wants to call. That is the kind of factor that I think should be given more weight when making business software recommendations!)
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