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**William Davis** · 02-03-11, 01:11 PM

Re: Product Reviews

Originally posted by Siamese-Dream.Com View Post

Both of those are GREAT ideas (as long as their is a fail safe way for the reviews NOT to be deleted by competitors).

But I think they are both great ideas.

Would the option for users to be able to delete their own reviews be an option that merchants can disable fi they wish to?

**William Davis** · 02-03-11, 02:07 PM

Re: Product Reviews

Originally posted by wcw View Post

In order for the rater to delete their own review (they can't delete other people's reviews), they have to enter the correct login and password to get into their account.

The only folks with the power to delete other people's reviews is the store admin. In admin you can delete one or more of a raters reviews fairly quickly. Since you get the merchant emails when reviews are made, you should be able to stay on top of rogue raters.

Hmm... I just thought of something. We are in the process of converting to MM5.5, so I would not know.

Currently in our MM4.24 store we have Viking Coders Affiliate Login, and Manager installed, and both customers and affiliates share the same "database".

What I mean by the same database? Well, we have come up with an affiliate interface wherein we display a custom affiliate category and product page version for each affiliate that is login.

Because I use the same test customer login, I can see the affiliate content.

Would the same hold true in MM5.5, and if so, would that make a difference with this particular thread ideas?

Bill, if I have failed to properly explain this, please let me know and I will create a test account for you to login to our affiliate interface.

**wcw** · 02-03-11, 02:20 PM

Re: Product Reviews

The UI is store morph. So as store owner, you could put the trash can or X on the page or you can leave it off. You choice. If there is nothing to click, they won't be able to delete the review. Only admin could do it then.

**SunCam** · 02-04-11, 05:50 AM

Re: Product Reviews

Sorry to be so late to the party with this suggestion (I've been away).

Each of our products is a course that was written by an independent author. We like to send the review emails to the author so they can see what people are saying about their work. We use a custom product field for the author email address. I imagine that there are many merchants who would like to route the review notification emails based on which product is being reviewed. There is probably already an excellent way to do this in the Tool Kit.

Thanks for this thoughtful method of rolling out a new product feature. The Forum makes a great focus group.

**wcw** · 02-04-11, 07:08 AM

Re: Product Reviews

You can send as many emails as you want. There are two example emails; 1) thank you email to logged in customers (which you could send a coupon if you have my coupon module, 2) alert email to merchant letting them know there is a review needing approval (you'll probably do that with anonymous reviewers. Here is the top portion of the store morph email example for thanking them. All you'd have to do is lookup that custom field and make the address a global variable so the the email would pick it up.

<mvt:if expr="g.Screen CIN 'RR_EMAIL'">
<mvt:exit>
</mvt:if>
%subject|Product Rated%
%from|g.store:email%
%to|g.customer:bill_email%
%cc|[email protected]%
<html>
<body>
Dear &mvte:global:customer:bill_fname;
&mvte:global:customer:bill_lname;,
<br><br>

**Siamese-Dream.Com** · 02-04-11, 10:47 AM

Re: Product Reviews

Two more quick notes / questions:

1) For the anonymous reviews (even the logged in reviews, too), is it possible to grab the IP address of the reviewer?

(I would like to do this so that I can later look up the state (or country) and add that to the review later).

2) How is the determination when a rating gets a half heart, or when it gets a full heart?

For instance, if a product has an average rating of 4.1 will it receive 4 hearts? Or will it receive 4 and a half hearts?

Likewise, if it has an average rating of 4.6, will it receive 4 and a half hearts? Or will it receive 5 hearts?

Thanks in advance.

**wcw** · 02-04-11, 10:58 AM

Re: Product Reviews

Rounded up 4.1 is 4.5, 4.6 is 5. But it is all storemorph so you can change the code. It is saved with 2 decimal places as you can see from the average review (xx.xx)

I think it is cast in stone now. Unless a major bug comes up, it will be done when I can get time to write the docs. Currently getting a ton of mail. Friday's are no joy.

**wcw** · 03-09-11, 07:17 AM

Re: Product Reviews

Originally posted by morditech.com View Post

Something that I have always liked about newegg's reviews is that it has different comment sections for instance pros, cons, other thoughts.

Ok. That feature is in there now. Take a look at the bogus product http://www.emporiumplus.com/BOGUS.html You have to write an anonymous review to see the checkboxes.

It would help if a couple of y'all could test this so I have more than one example with pros and cons. You won't see your review until I approve it since anonymous requires approval in this scenario. You can click the read review to see how the pros and cons are listed.

**Siamese-Dream.Com** · 03-09-11, 07:56 AM

Re: Product Reviews

Just left a reviews.

Out of curiosity, did you just set up the reviews on your site so that by clicking the add a review button, the page reloads with the review form displayed? (Similar to how the Rate This user interface worked?)

Or did you always have the toolkit ratings and reviews function set up this way on the 5.5 version of your store and I am just now noticing it.

**wcw** · 03-09-11, 08:23 AM

Re: Product Reviews

The only product that allows anonymous reviews is the "bogus" product. So if you click write an anonymous review it reloads the page with the form. If you click login and write a review you are taken to the login page and then back to the product. All the other products in the store require login.

**Datagg** · 03-09-11, 08:35 AM

Re: Product Reviews

Tested Bogus.... Anonymous worked really well, love the layout.. (mental note - must get new version)... Tested logged in, worked well.. only thing odd perhaps not really a issue is I tried to add ( ) in my review.. and they came up as ascii characters.

**wcw** · 03-09-11, 08:42 AM

Re: Product Reviews

The ( ) conversion is hacker trapping. Any time a customer can enter data into an input and you display that data on the screen, you must entity encode it with &mvte. You can't use &mvt there.

I need the anonymous because the logged in reviews do not have this test feature. I need more because I'm looking at using store morph to sum each response and include it with the average rating. For example Unreadable instructions (4)

**janusdesign** · 07-28-11, 04:24 PM

Re: Product Reviews

reading the description of the reviews functionality in the toolkit instructions, i see you can put a list of the most recent reviews on the storefront (or other page?). could it be altered to show the list of most recent comments except on the CTGY page and ONLY with reviews of products in that specific category? (eg category1.html only shows reviews from the category1 products, category2.html only shows reviews from category2 products, etc)

**wcw** · 07-28-11, 04:46 PM

Re: Product Reviews

There is not a function at this time. Currently you can show the ratings on the category page with each product entry. You could even show a couple of the most recent ratings of each. So technically you could run the category product list and hide the majority of the product data so it only shows the name and review. But it would not be the most recent. A more useful feature is the sorting of the products so the highest rated are at the top. That is available in the tool kit.

**janusdesign** · 07-28-11, 04:53 PM

Re: Product Reviews

thanks, bill!

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