Order Custom Field is not showing in Merchant Notification Email

[BPS]

Hi,

using miva's new order custom field option. everything is working fine only responses are not showing in merchant notification.

using below code <mvt:item name="customfields" param="Read_Order(l.settings:order:id, 'HAU')" />
&mvt:customfields;

[BPS]

Re: Order Custom Field is not showing in Merchant Notification Email

Any solution ?

[dcarver]

Re: Order Custom Field is not showing in Merchant Notification Email

Hi BPS,

I've duplicated your scenario and everything worked correctly for me.

A couple of possibilities that could be causing you a problem:
1. Do you have the customfields item assigned to the merchant notification page?
2. Are you sure a value exists for that custom field for the order in question? (You can verify, by going to the Custom Fields tab when editing the order in Manage Orders and verifying a value exists for the custom field 'HAU')

Let me know if either of these 2 situations help you solve the issue.

Thanks

[netblazon]

Re: Order Custom Field is not showing in Merchant Notification Email

I am trying this myself for the first time. The custom order fields do not show up when the merchant confirmation email is first sent. However, if I go to Manage Orders and re-send the merchant email, the values do appear. Is it possibly sending the confirmation email before writing the values to the database?

I write the values to the database at the top of the INVC page template, so I think my guess is correct. Is there a better place to write the custom order fields so that they can be displayed on the merchant notification email when it is first sent?

[Brennan]

Re: Order Custom Field is not showing in Merchant Notification Email

Hey Susan -

Yes you are correct. Please see this the explanation here:

http://extranet.mivamerchant.com/for...802#post412802

Development is aware of the issue and we're working on ideas to make it work better as intended.

[lesliekirk]

This is old, but it would seem that I have an older version of the email notification templates. Where can I find the latest version (for Shadows)?