Amazon Payments error at checkout.

[rejamison]

Re: Amazon Payments error at checkout.

Hi Eric,

There was a fix for a bug posted here:

http://extranet.mivamerchant.com/for...-Been-Released

Have you tried applying that?


Thanks,

Robert.

[SpeakerRepair.com]

Re: Amazon Payments error at checkout.

Hi Eric,

There was a fix for a bug posted here:

http://extranet.mivamerchant.com/for...-Been-Released

Have you tried applying that?


Thanks,

Robert.

Robert,

Thanks for the heads-up. I just made all those changes but I'm still getting the exact same errors (as in my screenshot). :(

Eric

[Datagg]

Re: Amazon Payments error at checkout.

Button issue fixed..yet now a new error when someone tries to login from inline. Says

Access to OffAmazonPayments.GetOrderReferenceDetails is denied

Will leave active for you guys to test.

[rejamison]

Re: Amazon Payments error at checkout.

Hi Dan,

Had a look at your Seller Central account and see that you haven't created MWS Access Keys. There are actually two sets of keys you can use with Checkout by Amazon, and looks like you never used the MWS ones used by the new service. To fix, you should:

1. Login to Seller Central (https://sellercentral.amazon.com/).
2. Select "Amazon Payments Advanced (Production View) in the drop-down at the top of the page.
3. Go to "Integration" -> "MWS Access Key".
4. Under "Create MWS Account", click the link.
5. You'll need to login with your Seller Central username/password one more time.
6. Select the "I want to access my own Amazon seller account with MWS" option.
7. Accept the license agreement.
8. In a new window, so you can cut-paste into your Miva module config, open Seller Central (https://sellercentral.amazon.com/).
9. Select "Amazon Payments Advanced (Production View) in the drop-down at the top of the page.
10. Go to "Integration" -> "MWS Access Key".
11. Cut-paste the new access key and secret key into your module configuration.

Very confusing, I know. I'll also update my post to make the process clearer for other people.


Thanks,

Robert.

[Datagg]

Re: Amazon Payments error at checkout.

Robert, I show keys (access key) already..and secret access which I entered into mod yesterday.....Do I need to make new ones?

[rejamison]

Re: Amazon Payments error at checkout.

Hi Dan,

I generated the ones you see there, try those in the module and let me know if that works for you.


Thanks,

Robert.

[Datagg]

Re: Amazon Payments error at checkout.

Ok, got it.. The original MWS must have changed when i signed up for the new setup.... Slapped that in and it appears all is working. Take a look and let me know if it looks good to go.... if all good, on to my other site where i will utilize the vast amount knowledge learned. LOL... What a bugger this is.

Thanks Robert

LOL cross post, posts..... Thanks Robert.. No wonder why they changed. i did have the original ones in there... perhaps they changed when i redid account.

[Datagg]

Re: Amazon Payments error at checkout.

Looks like the inline display blowing my screen apart as you proceed thru the steps.... Wonder why, or how to fix that,

[rejamison]

Re: Amazon Payments error at checkout.

Hi Dan,

Working for me as well, but seeing the same issue with the screen dropping below the left nav. Don't know enough about Miva to fix, but you could try changing the width of the widgets. That should show up in a tab of the AMAZON* pages when you edit them in the admin interface.


Thanks,

Robert.

[Datagg]

Re: Amazon Payments error at checkout.

Thanks Robert,,, Ill mess with those templates.

[Datagg]

Re: Amazon Payments error at checkout.

Ok, got screens to load right.. Now, placed 2 live orders, all in production (mod and at Amazon).. Miva sends me order confirmations for both orders (Each placed 1 hour apart) yet Amazon shows nothing happened, no charge on card.

i did try to do "Sandbox" prior to live, yet when setting mod to sandbox, the issue with both buttons appear again and the sandbox one didnt activate anything. So switched back to production, initiated live order, went thru Miva, invoices, orders confirmations, etc..yet nothing shows at Amazon or no charge occurred.

EDIT - It took awhile, yet eventually I got 2 emails from Amazon to the card email that orders were placed on. In the Personal Amazon payments page it shows 2 transactions I did. YET in manage orders for the store (Amazon seller central) there is no orders showing, nothing. Its been about 2 hours since both transactions occurred.

EDIT2 - In the drop down tab in Amazon Payments, choosing the "Amazon Payments Advanced (production)" there is no "orders" tab at the top. There is only one in the "Checkout by Amazon (production)" tab.

Either way, no matter which i choose, there is not one order recorded that i did to test the system. I have 2 cards now with a pending "Hold" charge and no way to access as they are not recorded in Amazon Payments admin.

[rejamison]

Re: Amazon Payments error at checkout.

Hi Dan,

The multiple button issue is the defect that Miva posted a workaround for. The workaround only works when the module is in production mode.

With the new service, you manage your orders entirely from within Miva's order management interface. We don't provide an orders view within our user interface, though you can retrieve reports at the end of each day showing what was settled in your account or payment authorizations/captures under the "Reports" tab.

Instead, you should be able to process orders as you would with a standard credit card gateway, using the tools in the Miva order interface to capture funds. Miva's module is integrated with our system to poll the status of the payment, so that you don't have to process orders from two different interfaces any longer.


Thanks,

Robert.

[Datagg]

Re: Amazon Payments error at checkout.

Hi Roberts, So in this case, you would have to authorize the order within Miva for it to go thru correct. Then, I assume you can do a refund also thru the Manage orders in Miva admin. I was really scratching my bead on why i cant see the orders, or approve or deny... etc. Ok, so all within Miva then, that is really awesome. Perhaps that should go in a user guide also, as that is quite different than the norm we did before.

Ok, looks like im on my way to the next store to implement.

Thanks

EDIT - The only thing I might suggest as my secretary pointed out, we have to authorize the payment first (as that is the only available tab), then we can refund i assume..or even better to have the ability to Void entirely. It would be nice when those times occur when someone has buyers remorse we could just void it out and not deal with refund or being charged for the returned transactions.

[rejamison]

Re: Amazon Payments error at checkout.

Hi Dan,

Thanks for the feedback, will update the guide with the below as well.

Processing an Amazon payment is a two step process. The first is "Authorization", which just holds money on the customer's account, and "Capture" which actually transfers the money between accounts. It's setup this way so you can charge the customer when you ship the order, instead of right when they buy. There is an option

The first step, "Authorization" will be done by the module as soon as the buyer checks out. When you view the order, you'll see the authorization on the right-hand column under "Payment Type: Amazon Payments". Authorizations start out in the "Pending" state, meaning Amazon is still processing, which usually is complete in 2 minutes, but in rare circumstances can take up to 24 hours if it gets flagged for review by our risk team. The state will change to "Open" when we've successfully authorized and you can begin processing the order.

To charge the customer, you just push the "Capture" button. You should perform the "Capture" within 7 days. You can still attempt to capture for up to 180 days after the order is placed, but depending on the customer's card, the authorization may have expired and thus the capture can fail, so be sure to "Capture" before shipping products.

You can "Void" an authorization if you don't want to "Capture", such as when the customer cancel's their order. After you "Capture" you can perform one or more "Refund"s for all or part of the captured payment.

There is an option in the module to automatically "Capture" when the order is placed, but we recommend you wait to "Capture" until you're ready to ship to avoid customer complaints.

[Datagg]

Re: Amazon Payments error at checkout.

Ok, so the difference now is instead of just clicking on an order as usual, (which the capture there is always greyed out) we now tick the order then hit capture payment on the main manage orders page... Definitely confusing, wish the greyed out buttons inside the order itself would work, as well with the void, refund etc....

anways, I think i got it now..Just fired it all up on my other site TSJ and testing now... Sorry for being such a pain.. Hopefully my growing pains will help others when they switch also.

Thanks Robert