Sebenza Support MIA?

[Maxer]

Has anyone dealt with Sebenza lately? I put in a support ticket almost a week ago but no response?

Thanks!

[Mark Hood]

Re: Sebenza Support MIA?

I've certainly heard this before but what are you trying to figure out? Chances are maybe somebody has a different way or has had the problem before.

[Maxer]

Re: Sebenza Support MIA?

Thanks Mark , I am of the mindset that if you build modules for Miva you should properly support them. I took care of my customers' tech support needs this week answering most in less than a few hours. Miva is awesome and the support rocks but dealing with all these third party modules would like to make my head explode.....

[Bruce - PhosphorMedia]

Re: Sebenza Support MIA?

As module providers for Miva Merchant for over 15 years, we couldn't agree with you more. These types of issues really bug us as they tend to paint the whole Merchant module community with the same brush. Wish we could help, and that Sebenza and others do what, for example, Emedia did, and at least sell off their business to someone who will take care of their customers.

[Rick Wilson]

Re: Sebenza Support MIA?

Agreed, for what it's worth, I think this issue is down to just Sebenza and we're trying to find a similar solution.

[Bruce - PhosphorMedia]

Re: Sebenza Support MIA?

That would be good. These situations, IMO, significantly tar the reputation of Miva, Us, and the whole Miva Merchant community.

[Rick Wilson]

Re: Sebenza Support MIA?

I agree completely, luckily every plugin community for every platform struggles with this. At least we don't have this problem: http://www.foregenix.com/news13.html

[Maxer]

Re: Sebenza Support MIA?

Agreed, for what it's worth, I think this issue is down to just Sebenza and we're trying to find a similar solution.

I wish I could say that my negative experience with modules was limited to Sebenza but that would be fiction on my part. Most problems I just live with, because I don't have time to deal with it. Conversely when I have an issue with Miva proper I simply submit a ticket and in most cases BOOM! Problem solved....

[Maxer]

Re: Sebenza Support MIA?

That would be good. These situations, IMO, significantly tar the reputation of Miva, Us, and the whole Miva Merchant community.

I don't have any of your modules but hopefully next time I need one, I can give you a try.

[Maxer]

Re: Sebenza Support MIA?

I agree completely, luckily every plugin community for every platform struggles with this. At least we don't have this problem: http://www.foregenix.com/news13.html

Miva is not every community. I have never felt that this is how you measure yourselves. Instead I have felt you set a high bar....

[Rick Wilson]

Re: Sebenza Support MIA?

Miva is not every community. I have never felt that this is how you measure yourselves. Instead I have felt you set a high bar....

Completely agree. For the record, which module are you needing support on? I can give you some insights onto where that is in queue to be built in.

[Maxer]

Re: Sebenza Support MIA?

The module is the "Ultimate Reviews", which I have been very happy with . I'm simply trying to add the Math problem because of spammers bots. That was supposedly in the current update. I have the option to "force login" but this cuts down on reviews because people don't want to take the extra time. Cant say I blame them.

[Bruce - PhosphorMedia]

Re: Sebenza Support MIA?

Well, you can start by getting our two Free modules!

Faux Orders - Test Order Module
Moogle - Google (and more) XML Site Map module

[Maxer]

Re: Sebenza Support MIA?

Well, you can start by getting our two Free modules!

Faux Orders - Test Order Module
Moogle - Google (and more) XML Site Map module

Awesome, I will check them out!

[Dan - Glendale Designs]

Re: Sebenza Support MIA?

https://sebenza.freshdesk.com/suppor...anti-spam-math