Sebenza Support MIA?

[Mark Hood]

Re: Sebenza Support MIA?

well, at least not to your face :)

ahahahaha It's all with love Leslie

[mikel]

Re: Sebenza Support MIA?

Completely agree. For the record, which module are you needing support on? I can give you some insights onto where that is in queue to be built in.

Ultimate Product Reviews?

Points Redemption Manager?

[lesliekirk]

Re: Sebenza Support MIA?

Ultimate Product Reviews?

Points Redemption Manager?

I hate to pile on but I've had a ticket open since 10/20/2014 just asking if the Points Redemption Manager module is MM9 ready - I still haven't heard back.

It leads to an interesting question - what if certain modules that a store owner may heavily rely on for their business are not MM9 ready/compatible and there are no known replacements? Are they just SOL?

[Rick Wilson]

Re: Sebenza Support MIA?

Anticipating this, we've internally tested all the Sebenza mods and they seem to work fine on V9. You can email me for a more detailed private conversation about our plan around those mods.

[lesliekirk]

Re: Sebenza Support MIA?

Anticipating this, we've internally tested all the Sebenza mods and they seem to work fine on V9. You can email me for a more detailed private conversation about our plan around those mods.

Just a heads up - I'm going to email you about the Points Redemption Manager module. It's a must have module for one of my store owners.

Leslie

[Rick Wilson]

Re: Sebenza Support MIA?

We can help.

[Maxer]

Re: Sebenza Support MIA?

We can help.

FYI: My ticket placed with Sebenza was never answered by him.....What a shameful excuse for a human being and a business person.....

[papi34]

Re: Sebenza Support MIA?

Hi Rick, I have a MIVA ticket open (#EDE-368-47429) and was told "it looks like the Sebenza Ultimate SEO module might be causing an issue, I'm not sure if it's something we will be able to fix here in support and am waiting for more information." Ticket is still open, but thought others might want to know Sebenza Ultimate SEO module might cause Price Group pricing to display incorrectly.

[Rick Wilson]

Re: Sebenza Support MIA?

I'll check with Brennan.

[Brennan]

Re: Sebenza Support MIA?

I just looked at it. The issue is not related to Ultimate SEO Links. However there is an issue related to Price Group Manager. For some reason when the category code is present, it is doubling the discount.

If you don't need that module I would recommend removing it.

[papi34]

Re: Sebenza Support MIA?

I just looked at it. The issue is not related to Ultimate SEO Links. However there is an issue related to Price Group Manager. For some reason when the category code is present, it is doubling the discount.

If you don't need that module I would recommend removing it.

Thanks Brennan. I purchased the module for the benefits highlighted below. Will these features be built into the standard Price Group functionality any time soon? Also, now that Miva purchased all the emporiumplus modules and sells them on the Miva App Store, will they be updated to work with v9 or are they sold "as is"?

Recalculate basket prices upon login. The module applies the price group price as the items are added to the basket if a customer is logged into the price group. However, if the customer is not logged in when they put an item in the basket, the module has a feature that recalculates the basket price when they eventually log in. There is a safety feature in that it will not change the price if the price in the basket is already lower than the price group price.

Add customers to price and availability groups in the customer edit screen. In addition to the flat file import, you may find there are times where you only need to add a couple of customers to price and availability groups so flat file import would be overkill. So on the customer edit screen it is much easier than the built-in update capability. With the built-in system you have to go to each group, then find the customer of interest, then assign or unassign them to/from the groups. While that method still exists, with PGM you can easily keep track of the groups they are in. Simply go to the customer edit screen and assign or unassign, for all price and availability groups at once.

Edit: I forgot to mention the most important feature of Bill's Price Group Manger Module - The ability to Auto-assign flat file imported products into these groups. I don't believe this can be done with the standard V9 Price Groups, can it?

[wcw]

Re: Sebenza Support MIA?

Brennan - I cannot duplicate the issue you are seeing. Try a clean test store with no other 3rd party modules to eliminate the possibility of a module submitting a product price to the module extension system and duplicating the discount.

If you are seeing the issue in a specific store, is it on all pages where a price is displayed or eg just the PROD page? What items are assigned to that page(s)?

[papi34]

Re: Sebenza Support MIA?

Thanks Brennan. I purchased the module for the benefits highlighted below. Will these features be built into the standard Price Group functionality any time soon? Also, now that Miva purchased all the emporiumplus modules and sells them on the Miva App Store, will they be updated to work with v9 or are they sold "as is"?

Recalculate basket prices upon login. The module applies the price group price as the items are added to the basket if a customer is logged into the price group. However, if the customer is not logged in when they put an item in the basket, the module has a feature that recalculates the basket price when they eventually log in. There is a safety feature in that it will not change the price if the price in the basket is already lower than the price group price.

Add customers to price and availability groups in the customer edit screen. In addition to the flat file import, you may find there are times where you only need to add a couple of customers to price and availability groups so flat file import would be overkill. So on the customer edit screen it is much easier than the built-in update capability. With the built-in system you have to go to each group, then find the customer of interest, then assign or unassign them to/from the groups. While that method still exists, with PGM you can easily keep track of the groups they are in. Simply go to the customer edit screen and assign or unassign, for all price and availability groups at once.

Edit: I forgot to mention the most important feature of Bill's Price Group Manger Module - The ability to Auto-assign flat file imported products into these groups. I don't believe this can be done with the standard V9 Price Groups, can it?

I see there was a Sebenza Modules Support Forum created recently. Should we also have an Emporium Plus Support Forum as well so that issues such as mine (MIVA ticket #EDE-368-47429) can be addressed?

[Brennan]

Re: Sebenza Support MIA?

Emporium Plus support is handled by our in house support team. We have another customer using the same module with the same issue. We are currently looking into a solution and should have it fixed this week.

[papi34]

Re: Sebenza Support MIA?

Emporium Plus support is handled by our in house support team. We have another customer using the same module with the same issue. We are currently looking into a solution and should have it fixed this week.

Fantastic...thanks Brennan!