$50 per additional simultaneous Administrative User

[lancermedia]

Re: $50 per additional simultaneous Administrative User

We're working on a solution for certified developers who build modules or work across many stores doing support and maintenance.

However there's no possibility we're going to be adding in a second seat at our old pricing.

In your case ezlevel you should purchase a seat.

What is a certified developer? I know I went through the developer training series and received the silver badge. Is that even a thing anymore? I can't find that old page of developers on Miva's new site at all.

We manage and run many Miva stores, but we don't develop modules. Are we going to be able to qualify as a developer?

-Kevin

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

Kevin,

We're currently revamping that program but yes I would assume you'd have no problem qualifying.

[dstauffer]

Re: $50 per additional simultaneous Administrative User

This really sucks guys! We just did a redesign of our site and I put my reputation on the line as the Webmaster to stay with Miva over another platform. Noe the owners are giving me grief about spending more. We're a small store struggling to make it and now you want us to pay an extra $50.00 for the occasional time we have 2 people in admin?
Please change this to two seats and help out us loyal (I've been with Miva since 3.0) customers out.

[jsdva]

Re: $50 per additional simultaneous Administrative User

...I went through the developer training series and received the silver badge. Is that even a thing anymore? I can't find that old page of developers on Miva's new site at all....
-Kevin

Yes, where is the page of developers on the new site? I'd like to know. I still have my developer badge on my home page, as was required, but nothing on Miva letting anyone know about me.

Jamie

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

Jamie,

It should be there, I'll find it and let you know.

[jsdva]

Re: $50 per additional simultaneous Administrative User

Jamie,

It should be there, I'll find it and let you know.

Thanks Rick. I appreciate it.

I'd also like to have clarification on the Silver Badge for developers, which I have already, and Kevin asked about. It would be nice for there to be a new badge, for those of us that went through the previous course already and have that silver badge. Maybe since we have the silver badge already, it could be a step up from the silver or something....and for the first timers to the course, they could still get the silver badge? Something...my idea is undoubtedly not perfect, so don't shoot me. I know I am a problem child. [grin]

Don't worry though, like web design itself, which is a continual learning experience since it continually evolves, I know we will all be continually learning Miva Merchant, but that suits me, since you keep on giving us great stuff to learn about! Maybe food for thought though when you all get together and consider new courses for those of us that want to evolve with Miva Merchant.

Jamie

[entrepre7]

Re: $50 per additional simultaneous Administrative User

Does Miva plan on making it so that things like shipstation/shipworks/stonedge don't use a seat up?

[willough]

Re: $50 per additional simultaneous Administrative User

Right now our copy of Stoneedge is using an admin login, as it requires, and it IS being counted as a user. When I login with my own, separate user name, it shows the Stoneedge user as alreaddy logged in, so it's indicating 2 users. I don't know about other systems like Shiprush, but Stoneedge communicates with the Miva admin throughout the day, not just when importing orders. Even though I bumped Stoneedge when I logged in, about 20 minutes later it was back. How is this going to work so that we are not paying for the Stoneedge/Miva connection as a 'user' for each of our sites? We rarely have more than one user at a time.

Thanks.

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

How is this going to work so that we are not paying for the Stoneedge/Miva connection as a 'user' for each of our sites?

As of now, there's no alternative, other than changing how frequently it connects to Miva.

We're looking at adding an API user concept and we're also working on a SOAP API both of which may impact this if the developer takes advantage of those items.

[willough]

Re: $50 per additional simultaneous Administrative User

Rick, the only adjustment I see in the Stone Edge system settings is for Quantity on Hand Timer Interval which requires that real time inventory in SEOM is enabled. The default is 5 minutes but I do not believe that feature is utilized on our sites. I will touch base with Stone Edge to see if the connection frequency can be altered for now. But, as far as I know the connection takes place automatically and without regard to the user notices that a person would see logging in.

I don't believe your intent in charging concurrent users included connections in or out of Miva to credit card companies, order management software or real time shippers, or, it would be feasible all of these functions could be concurrent. For us, there generally is a single user working plus an occasional login by our developer and the SEOM connections. I would hope this would be considered 1 user and charged accordingly. Thanks.

Barry

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

I don't believe your intent in charging concurrent users included connections in or out of Miva to credit card companies, order management software or real time shippers, or, it would be feasible all of these functions could be concurrent.

Those are a lot of different things.

I concur that things like Gateways for Credit Cards, Real Time Shippers, etc... have no business falling under this (and they don't and they won't).

However there's actually no way for us to tell the difference between StoneEdge logging in as an "order manager" and a person logging in to do work.

I think there's a fundamental distinction between API based processes the store does to function (Tax, Payment, Shipping) and then tools that act as a user, even if they're a computer (StoneEdge for example).

As for how often StoneEdge logs in, I just assumed that was controllable. If it's not, I'd ask Monsoon about that.

[InvincibleRecordings]

Re: $50 per additional simultaneous Administrative User

I have a few questions and ideas. Sorry if they have been already answered but that is a lot of pages to read through.

This is regarding seats being used by modules and not additional users. I can understand the model of additional people being charged seats as larger companies have more employees and should be able to afford the cost of scaling up, but additional modules makes little sense to me as it's only a hand-shake for simple 3rd party functionality.

1. Is Shipworks considered an additional seat? If so this seems excessive to pay $50 a month for given it is only a module and not a person using admin. which seems to be the intention of MIVA. Maybe a work-around could be right within Shipworks where a special connection to MIVA is set up which bypasses the additional seat. I am not a programmer so please excuse my hopeful thinking.

2. This same programming "trick" could be used for Syncro. Right within Syncro the special connection to MIVA is set up which bypasses the additional seat.

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

We're working on a combo of changes to be released in Spring.

They are Certified Developer access (which bypasses the seat restrictions), API Users (such as Synchro and Shipworks) and even likely "dedicated" users, so if you have someone who should never be able to be kicked out, that would be an option.

Right now we're observing real world usage to make sure we adjust once and done (hopefully).

[lesliekirk]

Re: $50 per additional simultaneous Administrative User

Here's more oddity with the 5 seats store. I was greeted with "full" screen. I did hit the try again button, but all the seats were still occupied. I wondered off to do something else and the next thing I know, I'm getting an email from the store owner asking me "What are you doing on Miva?" - I wasn't in the admin, I never made it there. The screen that showed me as still waiting was still open, I wasn't in the admin. So what would have caused me to appear to be in the admin? I have my own login so it would not have been someone else using it.

[Rick Wilson]

Re: $50 per additional simultaneous Administrative User

Leslie,

That's not an oddity, that's to be expected. You are logged in, you're just stuck until a seat opens or your session times out. So they'll see you on this list (this is also how sometimes you'll see more people logged in than you have seats for).