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I'm having sort of a similar problem with login and have submitted a ticket. Has anyone had an issue with Chrome or Firefox (44.0.2) on Win10 logging in and then by the time get to the checkout, it's as if the login has never happened? I was able to use Win7 and Firefox (44.0.2) on another computer today and able to get past the credit card selection screen to be able to input credit card info. With Chrome and Firefox on Win10, I have logged in, select a product, go to Checkout, select credit card, click continue and the shipping/billing info is blank and a message "Your Session Has Timed Out." The sign-in option at the top of my page also does not show I'm signed in any longer.
I have had success using Microsoft Edge to get it to work. I'm able to go past the Shipping/Payment screen and get to the screen where I input the credit card information and the login is still active at the top of the page.
My ticket with support is Ticket ID: EAR-978-34975
My browser preference is Firefox and I can't believe many people would want to use Edge as their preferred browser.
Last edited by Miss Kate; 02-16-16, 08:20 PM.
Reason: I should have posted this in MM9 instead of 5.5. Was so excited that someone was having a login issue, neglected to notice posting in wrong forum.
We have this problem all the time. You log in, go to place something in your cart and it the store tells you, you have to log in before ordering. It's very frustrating. It seems to make a difference if you log in, go to a category and add a product to your cart without clicking on the product to get the full description. Don't ask me why but that's our experience.
We have this problem all the time. You log in, go to place something in your cart and it the store tells you, you have to log in before ordering. It's very frustrating. It seems to make a difference if you log in, go to a category and add a product to your cart without clicking on the product to get the full description. Don't ask me why but that's our experience.
That's really not cool that this happens. Has it been your experience it is with Win10 using Firefox and/or Chrome? It works for Win7 using all browsers. I can't understand why it is working with Win10 & Edge. Just noticed this after upgrading computer on Sunday to WIn10 and then realized a customer had opted to send a check because I hadn't edited my payment settings.
If you experiencing this issue I would send in a ticket to support. This either means
1. Your domain is changing between www and non www or
2. You site has pages that should be secure that are not being served over https
I already have a ticket in support. Since Miva is running on Win7, my support person is going to do testing at home tonight as he has access to a Win10 computer. That seems to be the issue not whether or not my pages are secure.
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