Follow On Contact - Conditional Email

[MusicMan]

Is it possible to do a conditional with this module that would show a particular message <if> this is the first email to the customer <else> show another message?
For example, my client wants to offer his customer a coupon for "Free Shipping" on their next order if it is their first order otherwise if they are a repeat customer, just display a "Thank you" message or something of that sort.....
He does have the toolkit module if that helps.....
Thanks in advance!

[Bruce - PhosphorMedia]

Re: Follow On Contact - Conditional Email

Would be hard to enforce that "this is my first time"

You could track with a cookie though.

Or require them to sign in as customer and use a custom customer field to track.

Once you figure that out, you could call a "read" function (either cookie or custom field) on the OPAY screen, stuff the result into a hidden variable (lets say g.FirstTimer), and then wrap the Email Template with IF g.FirstTimer.

(and of course, the second time they came in, you'd read the cookie set its value to false.)

Obviously, if they use a different browser, machined, etc...the cookie approach doesn't work...

[MusicMan]

Re: Follow On Contact - Conditional Email

Hmmm.... Awesome idea however I don't know if that would work exactly right but you got me thinking outside of the box, thanks Bruce!
Do you think it would be possible to write a conditional to see if an identifier such as the bill_to email exists in the "order" database more than once? If it doesn't, do this <else> do that?
Again, just thinking outside of the box.....

[nottheusual1]

Re: Follow On Contact - Conditional Email

From the docs:


Q: Can I use the Emporium Plus Tool Kit module to write conditionals to change the content in the FOLLOWON template email or even cancel the sending of the generic template email based on certain scenarios?

A: Yes. The FOLLOWON page template email works like other page templates so the Tool Kit works in it. There could even be conditions that you have where you would not want to send the email for a particular order. So you could write your store morph conditional and then use the Tool Kit token <mvt:item name="toolkit" param="sassign|kill_flw_email|1" /> If the kill_flw_email variable has a value, the email is canceled. Be sure to assign the toolkit item to the items list of the FOLLOWON page template.


http://www.emporiumplus.com/v5/followon.htm

So you could set a cookie at invoice and look for it before sending any Email. Or check to see any number of things - customer account existing, etc. Toolkit can tell you if a customer ID has orders associated with it.

[SunCam]

Re: Follow On Contact - Conditional Email

New customer only offers are the opposite of a good business strategy. It is exactly the wrong message to send to your customer base.

[Gordon - Phosphor Media]

Re: Follow On Contact - Conditional Email

New customer only offers are the opposite of a good business strategy. It is exactly the wrong message to send to your customer base.

"You are incredibly special to us, until you place an order, at which point we'll take you for granted."