Hello Everyone, I'm new to the forum and online business. I have my hosting package setup with aplus.net, I'm using Rodopi gateway, Humboldt Merchant Services and Miva Merchant 5.
How do I process an order? My original pass phrase was not being accepted when I tried to process my first three orders. I am certain I entered it correctly, but I cannot unlock the padlock in the order processing screen. Miva and aplus.net tell me those orders are stuck and there is nothing I can do about it if my pass phrase is not being accepted. Everyone I talk to about this problem tells me Rodopi should be able to process those orders for me, but when I call, I get aplus.net tech support and they don't have any answers for me. They treat me like I'm the first person to ever use this system and they are lost for words when I ask them how I can receive the funds on those first three orders.
I have added a new pass phrase and processed my fourth order with the new pass phrase. When you are in the order processing window, I assume you have to enter your pass phrase. Then, do you have to unlock the padlock to process the batch? Do you have to select the batch you want to process with a check mark? Or, do you just enter your pass phrase and click process? These seem like simple questions, but I can't get any help from the vendors who are taking my money. I'm not kidding, they make me feel like I'm the first person to ever use their system. I read the help menu in Miva which explains how to process an order, but it seems the help menu was written for a different version of Miva.
When I first setup Miva I chose the option to have the credit card authorized and processed immediately. I made a purchase using my own credit card and everything went smooth...the funds hit my account. Now I have it setup to authorize and capture later because I read this was the preferred method. I have only processed one order that I think was successful. I'm not sure because when you process an order in Miva, you don't get a window that says, "Congratulations, your order has been processed." Instead, I just keep trying different ways to get the order processed until finally, I get a window that says, "There are no unprocessed orders in this batch." So, I assume it has been processed, but the funds have not hit my account. I'm going on 48hrs without seeing the funds in my account. Is this a normal lenght of time to wait for the funds to hit your account?
I just want to know the correct method for processing orders. I keep shipping out parts to my customers and I'm very worried about getting paid for them. I have exhausted my efforts with the vendors I'm using. Any help would be greatly appreciated!
How do I process an order? My original pass phrase was not being accepted when I tried to process my first three orders. I am certain I entered it correctly, but I cannot unlock the padlock in the order processing screen. Miva and aplus.net tell me those orders are stuck and there is nothing I can do about it if my pass phrase is not being accepted. Everyone I talk to about this problem tells me Rodopi should be able to process those orders for me, but when I call, I get aplus.net tech support and they don't have any answers for me. They treat me like I'm the first person to ever use this system and they are lost for words when I ask them how I can receive the funds on those first three orders.
I have added a new pass phrase and processed my fourth order with the new pass phrase. When you are in the order processing window, I assume you have to enter your pass phrase. Then, do you have to unlock the padlock to process the batch? Do you have to select the batch you want to process with a check mark? Or, do you just enter your pass phrase and click process? These seem like simple questions, but I can't get any help from the vendors who are taking my money. I'm not kidding, they make me feel like I'm the first person to ever use their system. I read the help menu in Miva which explains how to process an order, but it seems the help menu was written for a different version of Miva.
When I first setup Miva I chose the option to have the credit card authorized and processed immediately. I made a purchase using my own credit card and everything went smooth...the funds hit my account. Now I have it setup to authorize and capture later because I read this was the preferred method. I have only processed one order that I think was successful. I'm not sure because when you process an order in Miva, you don't get a window that says, "Congratulations, your order has been processed." Instead, I just keep trying different ways to get the order processed until finally, I get a window that says, "There are no unprocessed orders in this batch." So, I assume it has been processed, but the funds have not hit my account. I'm going on 48hrs without seeing the funds in my account. Is this a normal lenght of time to wait for the funds to hit your account?
I just want to know the correct method for processing orders. I keep shipping out parts to my customers and I'm very worried about getting paid for them. I have exhausted my efforts with the vendors I'm using. Any help would be greatly appreciated!
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