Service Outage

[davjav]

Does anyone know what will happen to any emails that customers might be sending during this time? I know they are not getting bounceback messages - but will they just be absorbed into cyberspace never to be seen again?

[cpp-dev]

Looks like services are coming back online.

[Brennan]

Soul-flower I asked our TAC team to repair the table for you, which should bring your site back up. Anyone else having that issue, please send in a ticket to [email protected] and we can help.

[Soul-flower]

I'm fully back up now too, thanks Brennan.

[ILoveHostasaurus]

Does anyone know what will happen to any emails that customers might be sending during this time? I know they are not getting bounceback messages - but will they just be absorbed into cyberspace never to be seen again?

If the message was not fully delivered, the sending side will re-try, typically using a delay of between one and two hours at this point (and earlier attempts at 5-15 minute intervals), so they should show up shortly.

[delcorsets]

Both of our sites are still down too.. our email is working again however.

[ILoveHostasaurus]

Both of our sites are still down too.. our email is working again however.

I've got staff in TAC who will be reaching out to you; appears to be bots attacking the site, independent of the thread issue. I have someone on the sysadmin side working on this as well.

[delcorsets]

ILoveHostasaurus both sites are back up now. Thanks David.

[ILoveHostasaurus]

Feel free to send me an email if you have any further issues; I can sync up with our TAC staff and assist, or involve other staff as needed.

[cpp-dev]

Do you all have an ETA on the post mortem for outage? Mostly curious to see what happened.

[Rick Wilson]

Sorry it took me so late in the day to get this posted, of course this happened while I was boarding a plane to a conference and have been in sessions all day, here's the explanation:

https://www.miva.com/forums/forum/ge...vember-18-2019

[cpp-dev]

Thank you for the update, Rick!

[oliverands]

Let me reiterate cpp-dev's thank you for the update.

While downtime like this is never good, it happens. We all know this. But I can say that in the three and a half years that I have been hosting with Miva, this is the first downtime event I've experienced. With my previous host, I was seeing a handful of downtime events each year and I never had transparency into what the root cause was.

So thanks to everyone at Miva for providing such a stable platform, for resolving this issue so quickly, and for communicating transparently about what happened. I have always felt, and continue to feel, trust in Miva and that my business is in good hands with them.

[SNAGuy]

Let me reiterate cpp-dev's thank you for the update.

While downtime like this is never good, it happens. We all know this. But I can say that in the three and a half years that I have been hosting with Miva, this is the first downtime event I've experienced. With my previous host, I was seeing a handful of downtime events each year and I never had transparency into what the root cause was.

So thanks to everyone at Miva for providing such a stable platform, for resolving this issue so quickly, and for communicating transparently about what happened. I have always felt, and continue to feel, trust in Miva and that my business is in good hands with them.

100% concur .... and phone calls when able to get through or those with a good "Rolodex" were answered immediately.

[mvasquez]

Coming from a different platform which was plagued with outages, I too have to say that I was very pleased with how this was all handled. This was the first downtime we have ever had on Miva, and our move was in Oct 2018. That's incredibly impressive in it's own right, and I applaud the whole Miva team for keeping things running.

After reading about what caused the outage, I understand more about why the status updates and information was so vague at first, as I'm sure it was not the first place anyone went looking for the root cause.

Cheers to Miva, and here's the next 10 years without downtime :)

Marc