Shipping Module Recommendations Please

[elisabeth_hale]

Hi! I'm transitioning from a separate order manager to using Miva exclusively, and I need to add a shipping module to create labels in a way that's more streamlined than Miva's built-in options for UPS and USPS. I've been researching ShipWorks, ShipStation, and ShipRush, but I would love to hear recommendations or warnings from actual users.
Thank you for taking the time!

[William Davis]

We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.

[elisabeth_hale]

Thank you William! I'm not familiar with Miva's fulfillment system, and besides PrintQ, I haven't found anything about it in the help docs. Can you point me in the right direction to learn more?
Thank you!

[William Davis]

Unfortunately, Miva's fulfillment is not documented as well as one would wish (https://docs.miva.com/reference-guide). Fortunately, you can get great support here and from Tech Support.

[x2jones]

We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.

Hi William - we've been using miva w/shipworks for many years as well. Even with the newest shiwporks module, our order "status" in miva does not get updated when an order ships (we have actions set to do so in shipworks). Does yours work properly? Or did you require any customization for this to work? Calls to miva and shipworks support has provided advice and tips for troubleshooting, but they both have always seem befuddled over the yrs.

[William Davis]

We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.

Hi William - we've been using miva w/shipworks for many years as well. Even with the newest shiwporks module, our order "status" in miva does not get updated when an order ships (we have actions set to do so in shipworks). Does yours work properly? Or did you require any customization for this to work? Calls to miva and shipworks support has provided advice and tips for troubleshooting, but they both have always seem befuddled over the yrs.

We've never been able to get ShipWorks to update Miva, and yes we have tried on more than one occasion.

This is one of several reasons we would like to eventually switch to Miva's solution besides cost.

My biggest issue with Miva's solution is their postage UI. It does not appear they sought input from store owners during the project scope phase. It's a shame, I don't think it would take much to improve it.

[x2jones]

We've never been able to get ShipWorks to update Miva, and yes we have tried on more than one occasion.

This is one of several reasons we would like to eventually switch to Miva's solution besides cost.

My biggest issue with Miva's solution is their postage UI. It does not appear they sought input from store owners during the project scope phase. It's a shame, I don't it would take much to improve it.

Hi William, Thanks for the reply. An update on our end - after clues provided by Doug at miva and shipworks support - we finally got the status updates working! It involved old module cleanup, updating the module itself (download from shipworks.com) and updating shipworks here: Manage > Stores > choose your Store > Store Settings >Online Order Status > choose Miva Merchant 5 PR (built-in) .

We're still huge fans of shipworks even though there might be a couple hiccups here and there connecting w/miva. Shipworks support is excellent (even after they got bought out by stamps) so I might suggest giving them a shot at fixing your issues before ditching them altogether.

[lesliekirk]

Hi William, Thanks for the reply. An update on our end - after clues provided by Doug at miva and shipworks support - we finally got the status updates working! It involved old module cleanup, updating the module itself (download from shipworks.com) and updating shipworks here: Manage > Stores > choose your Store > Store Settings >Online Order Status > choose Miva Merchant 5 PR (built-in) .

We're still huge fans of shipworks even though there might be a couple hiccups here and there connecting w/miva. Shipworks support is excellent (even after they got bought out by stamps) so I might suggest giving them a shot at fixing your issues before ditching them altogether.

Are things still going along swimmingly for you? I had a store owner that needs to update to MM10 and has some concerns that have been brought to their attention.

[William Davis]

Are things still going along swimmingly for you? I had a store owner that needs to update to MM10 and has some concerns that have been brought to their attention.

No problems that we have noticed. Can you elaborate on what the problem is?

[lesliekirk]

No problems that we have noticed. Can you elaborate on what the problem is?

The store owner has not yet updated to MM10 and has been given a heads up by Shipstation that there could be issues - nothing more than that.

[Rick Wilson]

I'd suggest using a Dev Store to test.

[lesliekirk]

I'd suggest using a Dev Store to test.

Already have - first thing I suggested

[elisabeth_hale]

I will be using ShipStation and updating to 10, so I'd be interested to know how it turns out. Thanks!

[Rick Wilson]

This was about ShipWorks (I believe), ShipStation works fine with 10 (although so does ShipWorks). We have a brand new integration launching in the next couple weeks for ShipStation as well.

[Mark Hood]

Shipworks does update Miva order status for us when the item is shipped... If you're doing this manually try doing it twice by right clicking>update store> upload shipment details (and repeat)
Not sure why that is but once I finally decided to set up the rule so it automatically updates when a tracking number is entered it works just fine.