account and payment processor

[Jinxy]

I have started my miva express and miva payment accounts. However I am unable to get my payment account to go live. I can't help but to think that i may have missed a step.... I get this error message: The payment processor information for your account contains errors or is incomplete. Please click Payment Processor Information in the left navigation bar and correct your payment processor information as necessary. So then i go to the payment processor and it won't let me select any of the options.... Any help would be apprecaited! Is there something I am missing in the my express account?

[leslienord]

Re: account and payment processor

Jinxy - please read the Forum Rules - it's stickied in each area. The first 3 posts of ALL new users are moderated. Posting multiple times will not get an answer any quicker.

[Jinxy]

Re: account and payment processor

I am sorry, I was aware of it until I got your reply. Won't happen again. Thanks.

[Jon Clark]

Re: account and payment processor

Hi Jinxy,

I will look into this for you and help you get up and running. Let me look at your account details and I'll call you this afternoon. Thank you for making us aware of this. We'll get you up and running in no time.

Regards,
Jon

[Jinxy]

Re: account and payment processor

Okay, thank you!

[ashiks]

Re: account and payment processor

I am having the exact same problem as Mivite light, I can't choose a processor. I have a merchant account with BoA, and I think I have all the info I need, but can't find a way to input it...
I contacted Miva Small Business Support, they suggested I contact Cybersource Tech Support, but I can't find a contact info for them.

PLEASE advise!

[Jinxy]

Re: account and payment processor

I just got mine up and running, and I would have been lost without the help of Jon. I suggest that you try and send jon a message because he knows what he is doing :)

[ashiks]

Re: account and payment processor

Jinxy,
thanks for the tip, Jon really knows his stuff!